 if after 20 days the authority has not responded we will need to give them a nudge. This is the first point of call before you do anything else is just remind them that you put the FR request in you can do this through what do they know if you sent the request through what do they know you can just add it to the thread and it'll send it automatically to them and just say like hi it's been 20 days I'm still waiting for my information hopefully that should kick them into gear and they will respond to you but if they don't then you can report them into the ICO and the ICO will get on their case for being non-responsive.