 Distinguished audience, ladies and gentlemen. For any business to survive and thrive, it has to meet the changing needs of its customers. The post is no different. Today, there is a lot of talk and awareness of this in the postal sector, which has been slow to change for a long time due to this history. I'm glad to know that things are changing a great deal for the posts. For a long time, posts have focused on offering universal service to all citizens of the world through its extensive network and affordable pricing. The customers of the posts have themselves undergone remarkable transformation. They require faster and more efficient services and are not willing to compromise this even for lower prices. The competition, on the other hand, are not asleep and are offering better options. As long as customers have options, the posts cannot sit pretty. We have to come with creative solutions for our customers. Only complete and urgent reforms of the posts will make this possible and guarantee their relevance in today's world. The post needs flexibility and must adapt new ways of doing business. They must offer products and services that satisfy their customers and embrace new technologies to compete effectively in the market. At the Universal Postal Union, we are aware of these facts. That's why we are proposing sweeping reforms for the UPU as an organization and the postal sector at large. I wish to urge all the experts and participants of this year's Postal Business Forum to discuss and deliberate on the future of the postal services we want. I wish you fruitful deliberation. Thank you.