 And now I am excited to introduce to you some people who are going to share the smart solutions using their phone to reduce hunger and eliminate waste. Today we have with us Brian Moran, Director of Operations at Plentiful. Brian's going to talk about how Plentiful provides tools for pantries to run their pantries and communicate with their clients. I'm Brian. I am Director of DevOps at City Harvest, but I've been working on Plentiful exclusively for the last four years. Plentiful is a joint project of City Harvest in the United Way and came out of a group called the New York City Provinces Collaborative. For those not familiar with City Harvest, we are a food bank in New York City. We are the nation's oldest food rescue organization. And this year we're going to move about 144 million pounds of food through New York City to those that need our food pantries and soup kitchens across the city. I have worked everywhere from running soup kitchens on the ground to now working for the funding agencies of City Harvest and used to work heavily in technology before kind of switching careers here. Some of this is going to be very, very repetitive for those of us that work in the field. But there's about 200 food banks across the country with about 60,000 pantries that are serving over 46 million people each year. There's generally this whole chain of feeding America and the nationwide funders all the way down to the smallest food pantries that might be independently owned and operated. And we're trying to work with everybody across the spectrum. We surveyed a bunch of pantries and we were trying to figure out what pantry directors felt the primary responsibility was. And we found oh, well, it was making clients feel welcome, safe with serving food, taking care of all clients, helping food get served quickly. And down the list started coming up like raising money for the program. And the service that delivered they raised important was for their clients who once were very essential was making it easy for clients to discover pantries, gathering feedback for clients. It's something that really gets left out a lot. Creating easily caring reports on clients and minimizing clients wait times and helping clients that do not speak English. As we've found most of our pantries use pen and paper tracking. They're run by volunteers. These aren't very large organizations with permanent staff. There's small pantries runoff, church and house-to-face basements and client experience, long wait times, poor word-of-mouth discovery, inconvenient operating hours, websites and maps. Even before a plentiful came along, our own maps on city harvest, the dates sometimes weren't always 100% accurate because it was hard to keep that data up to date on a regular basis. So we built plentiful to address these. We built it kind of a New York City have a core need to minimize client wait times, communicate better with clients in need, help all of our clients in New York City and make it easy to discover pantries. We stated this by minimizing client wait time by implementing reservations just from the food pantries that reduces the wait time and lets clients pick times they need. It's the community of clients across all platforms. So anybody's got a smartphone, email, very soon email at least, or even just text message base. Helping all clients learn nine languages, the top nine languages in New York City by SNAP beneficiaries, and making it easy to discover pantries. Because pantries use plentiful day-to-day to run the pantries, the schedules are always up to date. Our maps are always up to date. When COVID hit, we lost a third of the pantries in New York City overnight, and the schedules were always up to date minute by minute. So clients would never direct to the pantries that were closed. Plentiful has three major parts to it. The Pantry app, where pantries manage their reservations, their schedules, their services, and messes the clients. And the client apps, which is plentiful for families, which is our web-based app coming out this summer, which is a preview and a little bit about that. Our text message-based service, and our iOS and Android native apps, which are getting major refreshers alongside of our web apps this spring. Plentiful SMS is our most popular platform in New York City, because we built it first. So we've got quite a few users on that, and we've sent over 33 million messages since the inception four years ago, and we're currently pasting about three to four million messages a month during COVID here. So Plentiful Family's app is available in nine languages. It's on the iOS store and the Google Play Store. You can go ahead and download it. It is seeing a significant visual refresh in the next few weeks here to bring it up to what these images look like. You can find pantries on an interactive map or a list. You can make a few reservations or upcoming pantries, receive notifications of when reservations do become available for pantries you want. You can find a QR code, rapid-based intake and check-in. So you can use the webcam, like the one I'm on right now, to scan QR codes or a dedicated barcode scan to rapidly intake clients and check them in. At any pantry, it uses Plentiful. Right now, it's the iOS and Android this summer. We are going to be launching a web-based version of this that incorporates email reminders and has all the same features that our mobile apps have, but available on the web-based platform for clients without cell phones or without internet access to their house that uses a library and login, register an email address for the first time with Plentiful instead of requiring a phone number, and still get all the benefits, even though they might not have a mobile phone that's capable of doing this. The text message application is very easy to use. It's what most of our clients currently use because it's the first one we built, so they love it. It's very easy. It started by texting the word food to Pantry or by texting the name of the pantry you're visiting to the first one of a pantry. We ask a few simple questions, what's your name, birth date, household size, the number of children, adults and seniors in the house, and we can help find pantries around and you can make reservations if you schedule. It doesn't have the nice features of the map that the mobile apps have, but you can do everything you can with SMS. Now you get notifications, updates, canceled visits made for you by the pantry. The Pantry web app is where all of the pantries kind of live and breathe and really use plentiful. And this is where I'm guessing most of the folks on this call here are interested in. The Pantry web app for us is a reservation and schedule management features. Client messaging, being able to send messages you type out that the pantry is only 15 minutes behind. We're gonna be closed to multitude to a snowstorm, things like that that gets sent out in nine languages automatically to clients. Full client profiles and we'll store client data on either on a per pantry basis, things like addresses, benefit programs of access to things like that, ports and statistics, and of course that QR code and barcode check-in. And this into that, the platform has several other features. We have targeted mass messaging. We've done this on the scale setting 250,000 messages out to 206,000 users around when COVID started about where to get food delivered to your household if you're a homebound. Down to targeted messaging such as, we know you got rutabag at this pantry today. Here's a recipe for it. We do automated feedback surveys for the pantries clients visit, gathering that promoter scores along the way for us and for the pantry. We have short form SMS-based surveys we have sent people. We also have long form web-based surveys that we incentivize right now. My office is moving to a new location in the city and we're asking about the neighborhood from the people that live there. And we exchange for that. We're giving them a couple, we're asking for a couple about five minutes for the feedback and we buy them a cup of coffee at a local cafe. We're also building in food bank integration this summer right now that will allow food banks here as such as feed NYC in New York to get data from the pantries directly. So they're able to see in real time number of people served at different days across the city and be able to manage where they distribute food. We're also working on client CRM integration. So those are pantries that use Microsoft CRM, Dynamics, Salesforce, any sort of system like that that's compatible with Automate.io. We're going to be able to pass client data back and forth between those systems to really let them have manager case management system and plentiful side-by-side instinct. We're also implementing client-driven T-FAP application. We know this has been a big headache of pantries during COVID with having to gather this paperwork and sign for it and now like COVID, hopefully wrapping up here, it's going to create an extra load on pantries to have to do this. So we're building it into a client app where they can actually self-attach the T-FAP and we generate all the necessary documentation on a pantry or a pantry basis so it's passed along. And clients love it. We survey clients that are based, as I mentioned on an ongoing basis automatically and we are consistently in the mid 50s for Net Promoter Score. Only four brands had higher Net Promoter Scores than us in a survey over 300. Some of the ones kind of in the same neck of the woods with us are Apple, Jeep, USAA Insurance, Amazon, Netflix. And obviously getting that feedback from clients for us both on a per-pantry basis and on a whole network basis of how are we doing with this service has been instrumental. And this is the tech part. We're built on Amazon Web Services. We are a custom native and react native based application with a node.js backend. We're running right now on vanilla MySQL as we move to a multi-master MySQL setup. We use Redis for session management. We're integrating with Salesforce and other things via automate.io, our new apps are react native and we have extremely deep integration and deep partnership with Twilio. So we use them from everything from phone number lookup to make sure the phone numbers are valid, mobile addresses we can reach, to delivery messages as I said, we're sending over three, two million a month at the moment with about 30,000 weekly active uses on plentiful. We had to scale the instances and infrastructure quite a bit during COVID. We've nearly 10x a number of messages we've sent during COVID. I'll wrap up here just saying, we're beginning to look at piloting external markets this summer after we launch our web app. We're hoping to test this with food pantries up in town, the Northeast quarter and all over the country. If you are a large food pantry or food bank or someone just wants to kind of get started, Plentiful we're planning on offering is both the food banks that want to onboard multiple programs and two food pantries that want to just kind of get up and running. We're going to make this as cost effective as we possibly can. We're really looking to keep this affordable even for individual programs out there that just want to get online and have a solution because there was big reservations and not have to wait in line. Thank you for your time. This has been a pleasure. I'm happy to answer any questions and you can reach me at brian at plentifulapp.com