 Mary says, I need some help, please. My PC is quite old, but using Windows 10.10, I saved a lot of files on my iCloud since I have an iPad and use an iPhone. Lately, none of my files want to synchronize, and it keeps on giving me the message synchronizing pending. I tried a lot of ways to fix this, deleted iCloud and reinstalled, and lost a lot of files that does do not synchronize, please any help. Yeah. Windows 10.1, man, your PC is so old. It's just, you know, it's ancient at this point, right? No, it's not. Okay. The thing about it is that iCloud, you have to understand that iCloud is like its own thing, right? And a lot of people get that confused because I don't know if you remember, like when we used to have the days of Flickr, when you'd store photos up there, and Google Photos, and stuff like that. Well, they had to come up with a way to sync those things. But iCloud does its own syncing type of deal, right? Yes. And it doesn't work with like OneDrive, you know? It doesn't work with any other type of syncing, it just does its own thing. So when she's talking about that, that the syncing is like, you know, it just gives me the message syncing pending. Obviously, that's up into iCloud. That's my assumption from what I'm reading, right? Everything's in her questions about iCloud. I wish I was an iCloud expert, but, you know, there's so many secrets, and especially since you're using a PC and relying on the PC instead of a Mac, which, you know, a Mac just works, right? Everybody's, you know. Yeah. The one thing about this is that Scott here, you know, deleted a lot, hadn't actually synchronized and lost files. I'm going, but how, I don't understand how in terms of losing the files, because if they're actually come from your iPhone and they are sitting in the cloud, you've got the sync pending. But if the sync is pending on your desktop, is that because you've actually put files from your desktop in there to sync up to the cloud, then when you've deleted it's then hasn't moved to the cloud and you've deleted the local files? Because to me, it's already up there and when you're doing the sync, it's pulling it down, not going up. Not with the iCloud, I don't know if that's because iCloud actually puts it to the local drive first and then syncs it, okay? So what I'm saying that from the PC, you know, when the PC does it, it puts it to just like one drive, puts it to the local cache and then it syncs it. But you're absolutely right with the iPhone, you can actually select, you know, if it's, I'm assuming photos or whatever, you can actually select whether they're optimized or their original format and all these other options that you have. And the iPhone actually won't sync if the battery's too low. So my battery is on 45%, 40% and it comes up with the thing saying syncing post due to low battery and I'm like 40, 45% and that's considered low battery. Yeah. Yeah, so once I plug it in, it starts. Well, if it is estimating, if it's a massive transfer and it's estimating that the transfer time will take longer than the battery life, that would be one reason for it. But I mean, iCloud, my experience with it, it's like I'm an iPhone user and so I've had the issue where it happens is if it gets too full, you then can't move things in or off of it. And so that's an issue where then I've gone and expanded paid more to get more access. And so I'm just keeping more visibility of the active management of my iCloud accounts. Maybe the bucket full. Yeah, that's what I was going to say. Or maybe your laptop's too full. So there for it goes, we actually can't pull this down and that's then going to be an issue. And so it's sort of getting stuck between the two of putting it down. If you're able to move a file, I think that it has to create. It has to create a temporary file. To the temporary file. So if there's not space to create the temporary files, then it can't move the space. So even though it looks like, hey, I've still got a couple of gigs of open space, but if what you've grabbed and tried to move is exceeds that space with the temporary files, you'll never see that in the background. It just doesn't work. But think about that. Think about that. I mean, if that's actually the case, then a lot of other things that she's doing should be popping up with, you know, can't save this file, can't do this, can't do that. Because we all know the nightmare on the, well, at least I'm assuming you all do, but with Windows Server, when you ran out of space, you were like freaking out because there was no way. I mean. It could impact other systems, other apps. It couldn't log in. That's the point where you couldn't even log in. Yeah. Well, so one other problem I thought of too is that, and it could be that there's an update to the software itself. And so it's struggling because there's some change to the sync software. So that's why it's another rule of thumb when stuff isn't syncing. Like yesterday, there was a pretty major Windows update that went out and I'm in there working in the morning. I'm just like, something's not working. And I'm able to do stuff. I was doing some meetings, but then I went in just like common things. I went and tried to open something up in Teams and it wasn't opening. I'm like, what's going on? I can have full internet. The browser is working. I'm running through and I go down and I thought, I'm just gonna restart my system. And then I realized, oh, there's changes that are pending. There was a Windows update and it's similar to it being full. It just shut down other things. So make sure that Windows things that are updated and that also the iCloud, whatever the sync, the Apple sync product is also up to date. And when you delete, if they've gone and done a delete of iCloud, what have you done in terms of the deletion of, is it a complete uninstall? What's been left behind in the Windows registry keys? I'm not technical, but these are sort of things that in terms of the past where you've kind of corrupted it. If you deleted it, but if it's in the trash, it's still there until you clean it. Yeah, like corrupting it sort of thing. I'm not an iCloud expert. I have no experience with iCloud, but if it was OneDrive, I would check to make sure I had space and that it wasn't dealing with a file conflict that it was trying to sync. So the little space intervention. Check your phone to see if it really is deleted, saying lost files. So is it really actually deleted? And if it's gone from your phone, that means it was syncing because if you deleted it from your desktop, it's then going to sync to the cloud to remove it from there. So it was actually working and maybe it was just going really slow because you got a lot of content. If it's still in the cloud, then it wasn't actually syncing. If you had it on your desktop and you were dropping it into the folder and then you've deleted it, you've deleted your original files and you should've removed them from your iCloud first before you then got rid of your iCloud. One other thing I thought of too is that, and this goes back to my, back when the OneDrive sync was struggling. Remember those dark days when I had problems and I lost a lot of files out there. But where it would struggle, and then you try to sync and do something else. And I'm sure iCloud works in a similar fashion is to actually go and make sure that you are restarting the sync client. Again, if there's an upgrade or this is like another version of you if you tried turning it off and on again. So don't just close the sync client. Actually go in the system tray, right click and shut down the process or go in and look at the running process of the desktop and control-shape the Skype, read the, yeah, talk about. And kill the actual process and restart that. Again, if something got stuck. But the most common thing that I found when you've got pretty full storage is that you've selected, it goes back to temporary files, temporary space. You've selected too big of a sync. If you're able to go and work with one or two files and move those that it's working fine, then you can move those down locally, delete it off of the iCloud, freeing up more space, take some more. It's a very manual process, but that's where Apple will go and then charge a bunch more to buy additional storage and then it suddenly starts working again. Yeah.