 What is a top-rated seller? In this video, we're going to cover what a top-rated seller is, what are the benefits, and what you'll need to do in order to maintain that level. So a top-rated seller is a seller who consistently provides excellent customer service and meets specific performance standards on the eBay platform. It's a recognition that distinguishing sellers who have a track record for delivering high-quality products, offering exceptional service and maintaining positive feedback from buyers. Becoming a top-rated seller is an important goal for many eBay sellers, as it can help you to increase your sales and grow your business by providing excellent customer service and meeting eBay's performance standards. You can earn the trust and respect of buyers and become a top-rated seller. So what are the benefits? The benefits of becoming a top-rated seller include higher placement in search results. You get an increased visibility and exposure for your listings. Top-rated sellers listings are placed higher in search results and are more likely to be seen by buyers. As a result, you'll receive higher conversion rates. Buyers are more likely to purchase from top-rated sellers as they trust that they will receive excellent customer service and a high-quality product. You'll also receive a discounted final value fee and free shipping returns. Top-rated sellers receive a 10% discount on final value fees, which can save you a significant amount of money on your selling costs. You can also get free shipping returns. Top-rated sellers are eligible for a free shipping returns, which can help you to reduce your customer service costs and increase customer satisfaction. You'll also receive access to exclusive seller tools and resources. Top-rated sellers have access to a number of exclusive tools and resources, such as the eBay Seller Center and the eBay Top-rated Seller Hub. These tools and resources can help you to improve your seller performance and grow your business. In addition to these specific benefits, becoming a top-rated seller can also help you to build a strong reputation as a trustworthy and reliable seller. This can need to increase sales, repeat business and positive word of mouth marketing. If you are serious about growing your eBay business, becoming a top-rated seller is an important goal to strive for. By providing excellent customer service and meeting eBay's performance standards, you can earn the trust and respect of buyers across the platform. Requirements to become a top-rated seller. So what are the requirements to become a top-rated seller? You need to maintain a 90-day seller rating above 98% have at least 100 transactions and depending on the platform you're on, you'll need either $1,000 of sales or £1,000 of sales and it has to be in the last 12 months. You need to have a late shipping rate of 3% or less and you also need to have a case closure rate of 0.5% or less. So how do you improve your seller rating? In order to improve your seller rating on eBay, you should focus on the following. Respond to customer messages promptly. Buyers expect sellers to respond to messages within 24 hours. By responding promptly, you show buyers that you value their business and are committed to providing excellent customer service. Shipping orders on time accurately. Buyers expect their orders to be shipped on time and accurately. By shipping orders on time and accurately, you avoid negative feedback and keep buyers happy. Resolve customer issues quickly and fairly. If a buyer has a problem with their order, it is important to resolve the issue quickly and fairly by resolving the issues. You show buyers that you are committed to making things right. You also avoid negative feedback. Negative feedback can damage your seller rating and make it more difficult to attract new buyers. To avoid this, focus on providing excellent customer service and meeting buyer expectations. Here are some additional tips for improving your seller rating. Be proactive. Don't wait for buyers to contact you with their problems. If you know there's a potential problem with an order, contact the buyer proactively to apologize and offer a solution. Be honest and transparent. If you make a mistake, be honest with the buyer. Don't try to cover up your mistake. This will only make the buyer more upset. Go the extra mile. This could involve offering free shipping, sending a handwritten thank you note, or including a small gift with their order. By going the extra mile, you show buyers that you appreciate their business and are committed to providing them with positive shopping experiences. By following these tips, you can improve your seller rating on eBay and build a strong reputation as a trustworthy and reliable seller. So here are some specific things you can do to improve your seller rating in each of the areas mentioned. Respond to customer's messages properly. Set up a notification system so that you are alerted whenever you receive a new message from a buyer. Respond to all the messages within 24 hours and even sooner if possible. Be polite and professional in your responses. Answer all of your buyer's questions clearly and concisely. Ship your orders on time and accurately. Process orders promptly after they are placed. Use a reliable shipping carrier. Pack your orders carefully to prevent damage and ship orders with tracking information. And once you have that, upload that information to eBay as soon as possible. Resolving customer issues quickly and fairly is an easy win. Be responsive to buyers' complaints and concerns. Be willing to work with buyers to resolve issues, offer refunds and or returns where necessary. Avoid disputes and escalations. Avoid negative feedback. Provide excellent customer service. Meet the buyer's expectations. Be proactive in resolving any potential problems. By following these steps, you can improve your seller rating on eBay and become a top rated seller. Some additional tips for success. Focus on your niche. It's easy to become a top rated seller if you focus on a specific niche market. This will allow you to build expertise in your field and offer products and services that are in high demand. Provide the excellent customer service. Top rated sellers are known for providing this. This means responding to customer messages promptly, shipping orders on time and accurately, and resolving customer issues quickly and fairly. Get involved in the eBay community. There are a number of online and offline eBay communities where you can connect with other eBay sellers and learn tips and strategies. Getting involved in the community can help you stay up to date on the latest trends and developments. And it can also give you access to valuable support and resources. By following these tips, eBay sellers can improve their chances of becoming top rated sellers and growing your business.