 Fool me once, shame on you. Fool me twice, shame on me. But when it comes to money, which is what your business is and your employees are affecting your bottom line financially, check up on the most good CEOs. They go and sit with customer support one day a month. They go from the highest billionaire status all the way down to entry level jobs and sit in there at least once a month. You know, General Patton in World War II, who was put in charge of this. Well, part of the reason we won is that was one of the first generals that put his neck on the line. He went right through the front lines. He wanted to see with binoculars. That's what he used to do. He's like, I have to see the battle myself. Start with the simplest question. You got a secretary, just be like, what did you do today? If they start by, that means they did nothing. About 50% of people will fail on the simplistic question.