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Shabby, dirty chalet in Pontins, Ainsdale , August, 2011

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Published on Sep 9, 2011

This was our holiday chalet in Pontins. Was very disappointed in it as it was grim. It hadn`t been cleaned and there was rubbish on the floor and no cleaning utensils to tidy it up. The kitchen had inadequate equipment, the cooker didn`t work properly, the beds were hard and stained. Although we requested ground floor as we had a disabled person with us, we were given a chalet on the top floor. Staff refused to move us. Although we pre-booked at full price, chalets were given to people who just turned up at a very cheaper rate....although they said they gad no chalets to move us. All in all a bad experience. I used to love Pontins, but standards have slipped badly!!!

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