 What's up internet? Dito sa Hardware Sugar, we usually try to answer questions about computer hardware para medyo ma-demystify or hindi na masyado nakakakalito yung mga ibat-ibang components, what they do, and what you need to look out for. But before we talk about Hardware Sugar, sulit din if you need to buy Windows to get the key from our sponsor, longtime sponsor namin to, and we also use them for the needs of the shop. More than 100 keys na Windows 10, Windows 11, na nabili na namin from them, so legit talaga sila. Very easy to do. Most of our videos have their links in the video description, like this video, but like itong si Livestream na dito na rin yung link, may Windows 10, Windows 10 Home, Windows 11 Pro. Kasi Windows 10 Pro kailangan mo, their site will appear, nakakalagin ako, very easy to make an account with them, yun nga we buy from them all the time, so may account na talaga ako. Just click buy now, let's say you need two keys, super easy if you're familiar with e-commerce. The most important part is to type in our code HS20 kasi additional discount code yun. You'll get a 25% discount, so $22.21 becomes only $16.66. Then you click submit order, it's all the same. If you're familiar with e-commerce transactions, everything is very familiar, daming variety of options to pay. Personally, I use PayPal kasi yun nga, nakalink na yung PayPal dito sa CD-Key kasi we're buying from them all the time. Once you pay, you'll be able to find the keys in your user account center, yun parang dashboard mo dito sa CD-Key. From there, just get the key, copy, and then paste into the Windows activator and you're good to go. But we'll do something different for this video, instead of answering questions about components, we're going to be answering questions about the shop. Because yes, hardware sugar is a shop, we sell all of these PC components, hindi lang kami mga content creator na andami mga extra na pang background lang sa shoot. These are actual parts that we sell and we also do full builds as well. Paminsan, if you only know us from YouTube or the internet, baka magulat ka na we're actually a shop and the shop came first before all of these social media stuff. So for this video, it's going to be an HWS FAQ, anyong kilangong malaman para hindi masayang pera mo. But if you buy from hardware sugar, hindi talaga masasayang pera mo. Hopefully you're thinking now hardware sugar sounds great, how do we get to the store, the stores in Makati, we already have a short video on how to get their link in the description below. Look for the sign that says summit auto care zone and enter there and don't worry madaming parking. So lahat ng customers natin sa hardware sugar, walk in talaga. You can let us know in advance if you're coming but it really depends on who gets to the shop first. Kung baka first in, first out or first in time, first in right, we really respect the queue so don't be like this customer na, you know, medyo, oh, bibili ako kasi yung mahal na computer, dapat ako yung mauna, walang ganun sa amin. It's really first in, first out and we respect everybody's time. Our store hours are 9.30 am to 4.30 pm every day except kung holidays. Check our Facebook kung holiday if we're open. But feel free to come in any time, kahit di kaya nag-message sa Facebook or anything, yun nga, sanay kami sa mga walk in. Pro tip, if you don't want to wait, you can order everything online and that's one of the things about our site lahat talaga na listed sa site namin available because we don't want to waste your time, magtataka ka pa na, oh, nakalista pero tatawag pa ako to make sure yung garanti namin sa inyo if it's on the site, then it's available most of the time. 99%. But let's say, gusto mo ng full build, you can actually already order everything from the site and then pay and then we will assemble the PC for you para isang punta mo nalang. When you come to the shop, ready na yung computer. So that saves you some time and some hassle, especially kung malayo yung location mo to our shop in Makati. That's the thing though, wala kaming home service. If you need something done by us, you really need to come to the shop dito sa Makati. So ano ba yung mga services namin, we do sell computer parts and we have a whole range of computer parts from SSDs, AIOs, GPUs, lahat na mga posibling computer parts we sell them individually, wala kaming bundles, a lot of the computer shops they require you to buy one item in addition to another item. For example kung CPU, kailangan ito lang yung MOBO na kasama. Wala kaming bundles because we think they're anti-contrumer. We think you, the guy buying, should know and should have the freedom to choose what you're going to buy. So it's harder for us kasi binibenta ng mga suppliers sa amin nakabondel, pero we unbondel it so that you have the freedom to decide, ah itong MOBO, ito gusto ko, itong CPU gusto ko. So harder for us, but better for you. Those are individual parts but you can also buy full builds from us and a lot of our customers kasi medyo high end yung market namin, yung mga galit sa pera and they're not shy about spending money on their computer. So APK, 100K, the most expensive single build we've done is 400K. So we do full builds as well. Any part you get from us will assemble or install it for free. If you get a full rig from us, we'll assemble that for free as well. We also do transplants which are, you just want a new case for your computer, maganda pa yung loob, maganda pa yung components niya, but you're just looking for a new look. You want a new case. You can get a new case from us and we will transplant or put the old components into the new case for free. And sometimes our selection is a little limited kasi malit lang kami na computer shop. What if you want something that we don't have on stock? We tried to get it for you. Naku-custom order din kami. All you need to do is PM us on Facebook asking na, oh itong part na ito, makukuhabanin yung and the price is the same as if we regularly carry it. Walang dag-dag na marked up just because custom order siya. And we do get a lot of customers asking for custom orders. Paminsan, half the build, custom orders kaya naman. And they don't mind waiting a little bit since custom order nga, hindi siya available on stock, but they don't mind waiting para sa safety sila, secure sila na yung computer nila galing sa hardware sugar. But that's for new components. We also have services for old components, yung diagnostics. If there's something wrong with your computer, let's say nga blue screen of death, it crashes a lot or just may mga weird stuff happening. It's not as stable as you would want it to be. You can bring it in and the diagnostic fee depends on anong difficulty level of diagnosing the problem. But we just do diagnostics. We can try to solve it if it's software. We'll try to reformat windows. We'll try to update drivers. We'll try to change XMP settings or bio settings. But if the problem is really hardware, dina namin kaya yun. If there's a component that needs to be replaced on the GPU or on the MOBO, dina namin ma palitan yun that's outside of our skill level. But at least we can narrow it down. We'll tell you, ah, yung problema yung motherboard, you might want to get a replacement. Tapos, if you get the hardware component from us, let's say we tell you, ah, PSU problema. If you buy the PSU from us, the diagnostic fee is free. Kung may hardware na kailangan palitan and you buy it from us, wala ng diagnostic fee. And for computers that are still working well, we also have services for that. So we have cleaning and cable management, which is actually a very popular service where you can bring in your old computer, we will repaste it. So tatagalin namin yung CPU cooler, we'll put new thermal paste and then we'll put back the CPU cooler and we really disassemble the entire computer. So lahat ng components, mabababrush namin, we'll really blow away all of the cobwebs. We've gotten a lot of computers na hindi lang dumay inside, pero parang amoy iihin na rin nung daga or whatever, may namatay na ipis, maraming ipis, maraming langgam. We really clean the heck out of all of the computers that come to us for CCM. Pagbalik sa inyo, it really looks like it's brand new. Really take pride in the cleaning and cable management service. Some people ask anir-recommended time for cleaning. Very roughly, usually it's once a year, pero dependerin talaga yun, what room do you keep the computer in? Is it on the floor, naka aircon ba palagay, or exposed, naka window lang. Kasi nga grabit talagin build up dito sa atin, sobrang dumi nung hangin. Do you have pets? We've seen a lot of computers na dami mga pet fur inside. Dependerin sa thermal paste na ginamit, more high end thermal pastes can really last long. May computer ako datin na naka noc to a cooler, noc to a thermal paste. Five years? Four years? Di ko rin na paste yun. Kaya-kaya pa. Maganda pa yung cooling ng CPU. So it really depends. We're not pushing this on you, but a lot of people, parang kod siya na. You do get better performance if all of your parts are cooled properly and that's really the main benefit of getting regular cleaning. But yung cleaning and cable management namin, hindi pa kasama yun GPU. GPU cleaning is another service. Again, we break down the entire GPU and we replace thermal paste where needed. We also replace the thermal pads. So again, that's another service that's very labor-intensive, but we really put our expertise on it and you can be sure when the GPU gets back to you, it can handle a high thermal load again. Yun yung karamihan ng regular maintenance, CCM sa GPU cleaning. But we also offer help with data. If you need your data clone, let's say you have an old computer, lilipad ka ng new computer, we can clone it as well for you. If you need just a reformat, basically parang sluggish na yung windows, all of it works, but it just isn't as responsive as it was when you first installed. We can do reformats for you as well. Basically, we wipe everything and then reinstall the OS fresh. We can also do a combination. You have an old computer, you want to reformat windows, but you need to clone or you need to backup some of the data. We'll also do that combo service na cloning pate OS wipe and OS clean installation and then returning the old data. Yun yung mga paid services namin, but we also do a lot of things for free. And a lot of people message us on Facebook kasi yung anang tatanong sila on compatible batong part na ito. Is this okay for my rig? So rig consultations are completely free. Maraming nagtatangong sa amin, pero hindi buhay-bilis sa amin. Kasi yung mga sellers na pinupantahan nila, nga either well on time or yung nga di nilang may express or may describe kung why this component is better for this rig or why we chose this instead of this. So we answer all of those questions. Walang consultation fee. We'll try to answer everyone's questions. We do answer everyone's questions as much as we can for whatever circumstances you won't be buying from us. And may technical problem ka, but you want to try to figure it out on your own. You can join our Discord server. I'm there, a lot of our staff are there and we really try to help people out. Yung nga kung may tanong sila about computers, about either Windows or OS or hardware in general, really try as much as possible to assist everyone. Yung yung that's completely free of charge. May nang tatanong din where do we ship? We ship nationwide so it doesn't matter kung na sa Davao ka, Cebu, Luzon. We can ship wherever inside the country. We even have some customers na nang tatanong from abroad. But unfortunately, dito muna tayo sa pinas. Wala pa kaming career that can send stuff outside of the country. So within Metro Manila, we use a different courier service. For outside Metro Manila, we also use a different courier service because we want to make sure especially para sa mga malalayong lugar, kung may mangyari, very occasionally may mangyari at least secured tayo na covered yung mga items. If that happens, let's say full build yun, pinadala namin, hindi dumating, will either give you a full refund or we will send you the full rig again and we've done that. We've had to do that. It rarely happens, but it does happen. So we're prepared for every eventuality. Yung ibang deliveries pa nga, kami mismo. So we have live streams where we go outside of Metro Manila to deliver computers to Bataan, to Batangas. I enjoy the drive. As much as possible, we try to do everything in-house kahit yung delivery outside of Metro Manila. We also get asked how to pay. If you're in store, you can pay in cash. You can pay via credit card. You can use straight payments. Very soon, you can use installment payments for Metro Bank, BPI, HSBC, and China Bank. Or if you're in store or also if you're online, you can transfer payments online to our BPI or video accounts. We also accept GCash. So basically, the standard ways of payment, we accept all of the usual ones. Wala kaming home credit, although we did have a similar product from Tonic before, re-ne-retool lang yung Tonic to offer that service. So we're waiting on them na any yung modifications to that service before we can offer it again. And finally, warranty. Ito mga boxes behind me. Ito yung mga components na binilin yung isang full rig. And sa ibang shops, itiisip mo na you would need to keep the boxes to claim the warranty. First of all, how long by warranty namin? One year, shop warranty, no BS. What I mean by no BS is that di namin, di ka namin papahirapan to claim on the warranty. And again yung yung, I don't want to diss other shops, but it's true, kung bumalikan yung components dito sa atin, alam mo yung alam mo yung mga shops na sobrang pinapahirapan ka to claim on the warranty. Bumalikan yung computer sa kanila na sira, pinapahirapan ka pa. We're so happy to take your money, but when there's a problem, big lang di mo nang mahagilap, di mo na makontak, di ka na pinapansin when you go to the shop. We put up hardware sugar. One of the main things was that ayon namin yun, the exact opposite. So if you go to our Facebook, we have an entire album, yung link na sa video description below, just talking about the kind of warranty experiences that we tried to give our customers. Di namin pinapahikot, we try to replace it as soon as possible. Yung ibang item sa sinasabi, sa ibang stores na hindi pwede palitan, napapalitan namin and we don't ask unnecessary things from you. If you don't have your receipt, but we can pull up your record, because we do usually ask for your name. If we can pull it up, no problem. Basta na sa records namin, you don't need to show the receipt anymore. And the boxes, yun nga sobrang minor thing, pero big thing rin siya in the long run. If you keep buying computer parts, you're gonna end up with a lot of boxes and a lot of the stores. If you return an item, kailangan kasama yung original packaging. Hindi ganun sa hardware sugar. You can just bring in the item, tell us what's wrong. We will test the item. And kung may diperensya nga, kung may problema, kung sira nga siya, we'll take care of sending it back to our supplier. No need for the boxes. Yun nga, very simple thing. Para siyang Mario game when you're doing a warranty with some shops na, they just keep making you jump higher and higher. Daming obstacles, andaming binabato in front of your path. Para lang tamarin ka na, ayong mo na ituloy yung warranty claim. We don't have any of that BS in hardware sugar. We try to make warranty claims as easy as possible. So those were some answers to hardware sugar questions. Perhaps you didn't even know that you wanted answers to some of those questions. But if you have some questions that weren't covered in the video, please do reply in the comments, messages on Facebook, because that's another thing about the shop that we really tried to do. Sometimes because you're trying to get customer service from other shops or other places, kahit in the PC places. Tapos, wala nang sumasagot sayo. That's something we don't like as customers. And dito sa hardware sugar, even if we can't help you out, for example, like we don't have the parts you need or we don't have the parts needed for that budget. That's one of the other things that we really try to emphasize sa customer service namin, is that everybody gets a reply. So whether you message us on Facebook or whether you message us in the Discord or you text our customer service number, really do try to answer all inquiries. Hope to see you as a viewer in our future videos, but also hope to see you as a customer at the shop. Thanks for watching. Mingsan may nagtatanong kumikilala ba kaming computer shop na trusted yung hindi kalolo ko hin. Actually, meron kami. Full service PC store ang hardware sugar. Nagbabenta kami ng PC components. Nagbabenta rin kami ng fully assembled rigs. We clean computers. Pasaman na rin yung excellent cable management namin and CPU cooler repasting sa cleaning. We also clean and repaste GPUs. Nasa makati yung physical store namin and you can also buy from our site, www.hwsugar.ph na 100% palaging up to date yung inventory dun. Kung instock yung item sa amin, available yung sa site. We also ship nationwide. Thanks for watching and maybe one of these days, magkita tayo sa shop.