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Problem Client: How To Protect Yourself From Clients Who Refuse To Pay

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Published on Feb 19, 2013

C'mon over to http://www.marieforleo.com/2013/02/cu... where the main discussion happens after the episode!

Customer problems, like clients who refuse to pay, can be difficult to deal with. In Wendy's case, some of her customer problems stem from clients who never pay for the services she's providing.

In this video you'll learn what Wendy can do to put a stop to her customer problems by training her clients to respect her and her company policies.

1. Get over the idea that asking for payment up front is rude and demanding. To help with customer problems like the one Wendy is having, have your new policy require that clients send payment upon booking a session.
2. Create a policy and a script to go with your new policy. You can eliminate customer problems having to do with getting paid by creating a policy upfront and sticking to it.
Here's an example of a script you could use with a client. Send them your rates, availability, and this message:
"To purchase a consulting session, click the link below. Once you've completed your purchase, we'll schedule your session right away."

If you enjoyed this video, subscribe to our channel and sign up for your free weekly business and life advice at http://www.marieforleo.com.

And if you're interested in more videos on next level business growth like this one, check out our YouTube playlist on that exact topic here: http://www.youtube.com/playlist?list=...
Thanks for watching!

My YouTube channel: http://www.youtube.com/marieforleo
Customer Problems on my website: http://www.marieforleo.com/2013/02/cu...
Customer Problems on YouTube: http://youtu.be/IDSEEzaJXEQ

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