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Virgin Money enhancing the customer experience with IBM Enterprise Content Management

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Published on Nov 2, 2015

Graham Smith, IT Leader at Virgin Money, explains how using Datacap they are able to automatically and efficiently process thousands of inbound documents - up to 1500-200 emails are being processed a day to deliver faster.
With the information captured at the customer facing locations, this solution will create efficiencies, cut costs and improve customer experience across all areas of correspondence between Virgin Money and its four million customers, including fax.

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