 Patient satisfaction surveys have become increasingly important tools for measuring the quality of care provided by healthcare organizations. Despite this, there has been little evidence to show how such surveys can be used to improve the quality of care. A recent study examined several research papers which looked at the relationship between patient satisfaction and quality improvement. The results suggest that patient satisfaction surveys can provide valuable insights into areas where improvements need to be made, but that the effectiveness of any changes depends on the organization's ability to act upon the survey results. This article was authored by Rashid Alabri and Amina Albalushi.