 What's up guys, welcome to the madbeck show. This is August 2nd. I got that bull and eyes with me What's up, dude? Not too much. Well, actually there was a lot that's been up But like nothing like this show nothing you want to go over right now If you wanted to go down with my July that was like slam packed we can but we don't need to well We've been live since July, but you did have a big weekend. I did so I found out that I can camp still Yeah, tell me about this So I haven't heard anything about your camping trip because we just ran into each other right now But you went away for the weekend into the woods. Yeah, like like actual camping actual camping like I don't want to say Actual camping. I mean like we didn't just pull up to our campsite and unload the Jeep right we parked the Jeep on this Shady trail that was like made of gravel and dirt right by the cliff I was actually a little worried that I was gonna come back and find out that there was a mudslide And my Jeep was at the bottom of the hill. Okay, and that we were gonna have to do jeep things to get it back Up the Jeep things jeep things. Okay, so but is this a trip you would recommend to people because oh hands down I don't know how many people camp out there But oh I would definitely recommend it But like just know that like you don't get a cell phone signal about like two miles away from like the road that you take To get in and then you hike two to three miles into the site. How'd that go without a cell phone? Awesome Yeah, it was like one of those that like came back feeling super recharged super refreshing you look recharge We camped right in between two creeks where two creeks meet so we were at the inside part of the V Okay, to the right of us was a Like a cove and to the left of us was a waterfall going into the lower creek. Oh, that's pretty awesome. Yeah, okay, so we So we missed you while you were gone. We did a video shoot with Paul. I know I'm excited to hear about that Yeah, so the shoot was good. We had Colin Caruso and Nuggetai Outdoing color and style videos. So that was really fun to them are awesome Like like Colin and his color and Nuggetai and styling like yeah, we're not style guys and we've talked about how We like watching him. Yeah, we got a lot of style tips that day. So it was really cool having them in the studio People might be having some people just have different phones and have issues But hopefully guys let us know if you can't hear that well But there's always somebody they can't we'll address they'll be recording just in case it's still recording. Yeah So, um, all right, so we have some great questions from some people on Instagram And also a little bit of Facebook questions as well. I thought you're gonna go. We have some great questions from some great people Just once I would like to hear somebody say we have some great question from some okay people Yeah, right. So we uh, so let's just start off. We'll kick off the questions And then and we'll go from there. So first question is from beauty hive by Nicole She says do you have any suggestions for new guest consultations before an appointment? I've had issues with clients online booking and Misbooking appointments because they think it's one thing, but it's actually another so I know you had an opinion on this a Little bit. So do you want to yeah, my pin? I don't like the concept of online booking like we have online requests Which are great because it allows people to request an appointment online. Yeah, but if you're gonna do online booking like I would almost See if like the company that you're working with has a feature where like they have to be a previous client, right? And you have a disclaimer that's like pops up in the actual appointment thing Like like where it says like your name here have like if you book this appointment There are no there might not be add-ons like we might not be able to add additional services or some site type of disclaimer Because we've had people who call up who are clients who say I'm calling for a color in a haircut Yeah, I mean is a full head of balayage right root touch-up and a haircut So, yeah, I agree. I know her problem is somebody might call up saying I'm looking for a single color and then Maybe see cleanup right and like they think that cleanup is just a trim when actually it's just going around The haircut of a short haircut along the neckline right so then they they've booked an hour and 45 minutes When they really need like two and a half three hours, right? That's just not happening. Yeah, you're fully booked on a Friday or a Saturday. So yeah, so that's that's my thought as well but I I think with your online booking you put simple services in there But then also have it written out if you would like like they can't book highlights online They can't book if you want to book a haircut. Maybe that we don't do online booking at the salon The reason for that is exactly what you're saying. We do Book consultations before I know last week. We actually had a guest call in and she she wanted her kid wanted to have like rainbow he has really long hair and he wants rainbow colors in his hair and You don't know how long that's gonna take so we didn't even book the appointment We booked a consultation and then we're bringing him in. We're gonna talk to him. We're gonna talk about price We're gonna talk about time all of that stuff goes into play So I think that it's most important to to even if online booking is just booking consultations You know like make that happen plus have an online request like we have so you can request what you want And then we'll talk to you about it and we'll get you booked There's no reason why you should make it convenient online for people to book things, right? Absolutely or at least get the word out that they want it because they're gonna be online and some other salon is gonna have online Booking and then you're gonna miss out because they're gonna go book with that salon because you didn't offer that I think that you need something like it like we have with demand force We can get an appointment request in we can text them back. We can email them back. There's all different Types of ways that we can reach out to them, but they can't actually put an appointment in our book We have to call and take care of that and I mean like at the end of the day You can't eliminate all confusion because even with the online request we have people who make an online request and Don't realize that it's a request. Yeah, I think they booked it Yeah, they think that they've booked an appointment at Wednesday at two like we've had like I think maybe like one person come in They're like, oh, well, I had an appointment. Yeah, I was gonna say I would say that's a lot less than yeah If we allowed them to actually put it. Yeah, absolutely I can only imagine the headache say you go through by allowing them to Book the appointment. All right, cool. So I So Nicole, I hope that helps you. So Jay Makinta, I'm guessing is I actually don't know how to say his last name, but he's been following us forever Um, I should ask him that like personally when I see him Hi Matt, I'll try to join you live, but in case I don't my question is hopefully you're on live um My question is when will you be holding your next class now that I'm back in NYC? I would love to do to make the drive over. Oh, cool. This class is actually tomorrow. Are you ready? Yeah, just kidding Just kidding. We haven't booked any classes because we are opening the new salon We have been opening the new salon for a while. So our number one priority is getting that open Hopefully that will be open soon We're waiting on some approval stuff and then Once the salon is running and we're good, then we'll start scheduling out the classes So I'm hoping sometime before the end of the year. We'll have another class, but it may be Beginning of next year. That's really far off the list of things even though I love hosting the classes and having people here. The problem is We We do so many classes online. We're doing so many videos and we're putting out so much stuff It's hard to take an entire day to have a class So we will and I also want to have the whole team involved in those classes So there will be a lot more of that kind of thing next year for sure Hopefully the end of this year. He also has one more question. Did you want to just say for all of you out there? Right to our that'll do a class Right to our local legislator and yeah, you want FSE open faster. Yes Stay bored if you could help us out that would be somebody else who says that they can only hear you talking now So I decided that you're since rain me. Yeah, I actually write that up there. I said Matt's in strain me only hear me talking Why don't you turn your well? Let's not mess with it because I got to edit it later. Okay, so okay. Just talk louder All right, so he has another question One more question is do you have any any chance you could have the people from pivot point on the show to explain the process of making their mannequins? I think that would be interesting. It is interesting. I Love I love the process of making the mannequins now. Here's the thing I actually because of your question brought this little guy that has no hair So this doesn't show you anything. I was gonna say that that's like one way of like like change That's an option for a mannequin, but I wouldn't say that that's how they make this is not how they make them But this also is the snap cap Head which I'll see if I can show it closer So this is the snap cap head that this removes and you can just replace the hair You don't have to replace the head first off That's a lot better on the environment and throwing away everything and all of that But the other thing about the other ones that use Is this little tag on it that says SAI compliant It's basically it's a standard established by SI AI and one of the world's Premanent social standards. It's a tool for implementing International labor standards to protect workers along each step of the supply chain this is the thing this is the reason I use pivot point mannequins because They go through all the steps to make sure that the way that the mannequins are being made is Not by paying workers super cheap wages and You know and in getting around everything that way. That's why their mannequins are a little bit more expensive But also they're done by basically artists that hand put in each hair into the head So that's the kind of thing that where Sometimes when you buy a cheaper mannequin It's all of a sudden just shot up in the in the front because they have a machine that just places everything in there in one Direction all the way back so In a pivot point they'll place it The way that the hair would normally fall and grow and that's why I have more success cutting these mannequins as opposed to as opposed to the The cheaper mannequins out there, so it would be a really cool video. I believe that I had some pivot point people on a podcast once talking about it, but Maybe I didn't so I'll see if I can look that up if I find it I'll repost it if not. We'll try to get pivot point wants to come out here and see the studio So I'm sure eventually we'll get them on here to talk about everything Oh Man, I just Everything seemed good so far. Yeah, I accidentally hit home button. I was like damn it now I'm gonna have to figure out how to get back to your page. Well, here's the other thing too So I've been editing this now Starting last week editing it right away to put it on iTunes. So people don't have to watch us. They can just listen That's cool. So um, so if you guys want to there'll be an edited version of the audio portion of this on iTunes You guys can listen to it. Just look up freesal on education on iTunes podcast All right. Last question is Ryan's heel. I think Ryan probably has Ryan's our friend. He's been on the show He was just on a couple weeks ago Um, I think this question is probably more in general because I'm sure he has a lot of opinions about this as well but his question is how do you and you and or the professional hairdressing community feel about the new Amazon direct shipping of salon products pro Equals product prices will be regulated Amazon wide meaning no undercutting which I agree with the hair salon prices and Con it's driving sales from the salon to the internet. It's like the uber or Airbnb of hairdressing. So So basically what Ryan's saying is Amazon has a whole salon section now. They have Amazon salon or something. Okay, and what it is Professional products and manufacturers are now selling directly through Amazon. Okay, so My initial thought is it's inevitable. It's gonna happen The pro like what we have against Amit like so everybody got upset because CVS and Walgreens and all these different companies started selling professional products Right diversion that whole thing came out Manufacturers trying to fight it now. No one's trying to fight it. Everyone's just saying yes. We do We sell. Yep. Yep We palm it. Oh, I don't want to say that because we don't know who is yeah, exactly. So But it's more like I I understand why company you The sales channel through salons is probably great. I mean, I don't sell products. It's probably great But the sales channel through big corporate companies is is huge as well Oh, yeah, if I was L'Oreal if I was like Devin as I say I correctly this time Yeah All the other like companies like I would be wanting my product out in all many like in all forms So I mean like yeah, it sucks for us, but like we got talked to our clients and exactly, right? Have our clients trust us that we know what's gonna be best for their hair and like Like like talk to them. Yeah, you can't be upset about Like your client going to a store to buy it when You have the the entire ear of your client for two hours when they come in right to talk to them about the products that you have And they can buy you know, I have had clients who like I've talked to them and I've said hey This is what we've used on your hair. This is why I've used on your hair This is how you use it on your hair. Yeah, and they say okay. Well, I'd like to go Go home and like see like how I like my hair later on that day, right? I'll either be back where I'll check on Amazon. Yep, and at that point you're just like Yeah, like because like at that point you can't do anything about it like like you did all that you can do Yeah, and honestly, I mean we have to look at Obviously retail is a big thing for a salon for a salon owner for sure But it's it's not the end-all thing like we have to come up with new creative ways We have to advance as well. The the industry is advancing. It's becoming more online There's nothing you can do about it. The great thing is they can't get their treatments deep conditioning treatments They can't sit under hot lamps. They can't do there's a lot of other things that we can do like The palm of your product color craft that just came out Yep, like you can't order color craft on the internet. I probably can order You can but you're gonna get just the conditioning part, right exactly There's gonna be some funky colors and to explain to you guys that don't know what color craft is out there It's a and there's other companies that have it as well similar, you know products but it's a it's a treatment conditioning treatment and then the hairdresser applies Pigment to it and that allows you to customize whatever so you overlay it over your guests You do a professional application in the salon. It's different. It's more pigment Then you send them home with less a less pigment version of it But it helps them maintain it That is something you can't you can't get over Amazon. I mean at the end of the day You could also like if you're really really struggling like really struggling you can talk to your client I don't know you as a business owner might Have a better way of spending this but basically buy a local type deal buy a small business like yeah, you can get this This wax on Amazon. Yeah I'll say Ruzel because I know Ruzel's on Amazon. Yeah, you can get Ruzel on Amazon But it's the same price from me and you know me, right? I think Tommy boys The whole movie Tommy boys based on that. Yeah, you can buy a big corporate or you can buy from me I think that they were charging more for their brake pads, but yeah And this is the thing too and that's what Ryan was saying if Amazon now has regulated pricing then when you look up the product on Amazon and it's the same price as it is in the salon then You're not battling with that whole thing like you're not battling with Amazon Prime and it's cheaper than you have it You're just battling with the fact that you know They can conveniently get it from their couch if they want to right but they can conveniently get it from you where you were recommending it and Make sure you have a good return policy because a lot of manufacturers have Great rich like Distributors have great return policies if your client doesn't like the product right you should be able to just quickly take it back from your guest Return it give them something else that you recommend so that they're not searching the internet for a hair product I really don't think I know that it's big business buying hair products online But I really think that people are better off listening to their hairdresser if their hairdresser is Actually knowledgeable about hair products right problem is The majority not saying that people are watching this show but the majority of There's a lot of hairdressers millions of hairdressers right so They're not all studying up and becoming educated and really talking about products are talking about all this other stuff While they're behind the chair, so they're wasting their time and then they're complaining about Amazon and complaining I don't have a complaint about Amazon because First off, I know you guys are talking about product right they go to Amazon and buy it after you've talked to them about it for forever It is what it is. I'm I'm already thinking about how do we advance it? We do things like color craft We do things like so another question it for me is if Amazon's allowed to sell it online Are we allowed to are we able to have a section on our website? They are now that says okay That's my stylist. I want Ruzel. Please ship it to me well, we're allowed to so Even companies so we sell palm and chill in the sun. That's the only reason I keep referencing it But Paul Mitchell a long time ago. You could not sell right products online on your website now It's different now. You can if you want to I still don't Shipping hairspray and doing all that is not that's why Everybody's going to Amazon like even distributors don't want to ship It sounds like it's like asking for a headache because I think of how many times like people come back to the salon with like That their hairspray is clogged or that little that little cap broke I can only imagine like shipping that like in How many of those come back but think about the advancements of like different products like you have Ola Plex Where you can do those kind of treatments in the salon things that you couldn't do before You have keratin treatments that you can do in the salon Not the big crazy stinky ones But like you know like the the quick ten minute ones that are things that they're not doing at home on themselves You know up your game that way Then you have companies again We're talking about Paul Mitchell because like we use it in the salon Yeah, but they have companies who are going to help you battle that as well with Creating color craft right like you said like color craft is going to add pigment like so you can if you have a red head You add red to the leave-in conditioner Yeah, or not it's not leaving is a deep condition. It's a deep condition. Do you add red to the deep conditioner? So it's refreshing your red heads while they're at home, right? They can't just order that on Amazon right so because you're customizing the pigment So you're saying well I'm gonna put this much pigment in it because she's got dark red hair or light red hair and then You're selling that $40 conditioner And if they're coming in to buy that and that they can maintain throughout and tell their next visit So their hair doesn't fade like those are you know, it's a it's a great thing Turn it there. We're gonna have to reset them all so Here's here's the question to everybody out there because This conversation since up here. It shouldn't be just me and dad's opinion. So what is your thoughts on? Amazon Selling hair products. What are you doing to counteract it? I'd love to continue that conversation post in the comments below if you're listening to this on iTunes and go to our Facebook page and post in the comments below as well also Will be and then we'll read we'll kind of re-talk about it next week cuz I'd like to yeah Yeah, I like to expand off of like what people comment on yeah with this one because this is like an initial thought This is my initial thoughts on it. I'll think about it for the week see what we're doing We're gonna meet back here every where we should all write angry letters to Amazon to see if they'll take it off They're But they'll get a lot of angry letters Let's go. I mean that's pretty much it. Uh, what time is it? Time to do hair time to do hair. So follow that bad bow nice that bow nice Also follow his Facebook page if you want to you're on Facebook type it in right now That bow nice on Facebook. Oh nice. Yep. Good job. Yep. Facebook comm slash that bull nice probably We still don't know how to spell it though Iced All right guys, so thank you guys so much for watching the show follow us everything at freesline education also This is why I need to follow us on YouTube and I did just put out Another color video. So I've done two weeks. So I'm Running Olaplex's YouTube channel and now I've made it Just a mad back take over to where yeah, so we're taking it over We're gonna have a different artist on it and everything, but I've posted two videos in the last two weeks We're gonna post a video every single Tuesday So go check them out a couple really cool color videos live models not mannequins Which is another thing. So I said, all right Olaplex. I'll do this and And I'm gonna bring live models because normally I'm a mannequin guy, but so go check that out Thank you guys so much for watching the show and again, we'll be here next Wednesday morning as well So thank you guys for watching. We'll see you on the next show