 Hey guys and gals, welcome back to Las Vegas, baby. It's theCUBE. We are live at Click World 2023. Lots of crazy animals here, about 2,000 or so, customers, partners, analysts, Lisa Martin, Dave Vellante. We're going to have a very fun and informational conversation next. You won't want to miss this one. We've got two guests. One of our alumni is back, Chris Powell, the Chief Marketing Officer at Click. Great to have you back. And Steph Robinson joins us, Click Manager at Customer JBS. Welcome, great to have you guys. Thank you, great to be here. So the elephant in the room, JBS. Talk to us about it. What do you guys do? Well, so we are the biggest food company in the world, basically. I think we've actually taken that title now. So we're a meat-meat producer. So chicken, pork, beef from a lot of different animals. Excellent. Talk to us a little bit about, before you worked with Click, what were some of the big challenges that you faced from a technology, analytics and integration perspective that you needed help to solve? So I think any business to succeed needs to be able to have an analytics platform. And one of the things that we found is when I first started with JBS, we had ClickView. And prior to that, they were using like a lot of Excel reporting. So everything was on spreadsheets. Your data, I forgot the word. So you didn't have good data. So people could like put in any piece of data they want. So... Talk about the data quality. The data quality, thank you. Thank you so much. So yeah, so we had challenges around data quality. I think when ClickView first came to JBS, it was quite revolutionary. And then the move to ClickSense, I think made like a humongous difference for the company because we have like brought out a really collaborative space where any person in the company can develop. We give the data basically to the business and then the business use that data to answer their own business challenges. Self-service. Yeah, so it's totally self-service, thank you. And yeah, it's very, very exciting. So... Chris, talk a little bit about the challenges that JBS faced. Sounds like some dinosaurs back in the day. How common are those challenges that you're seeing at JBS and across organizations, across industries? You know, I think when we talk to customers like Steph and a lot of customers are really challenged from the same aspects of what we all know. There's a lot of data. It's raining cats and dogs of data, right? So there's so much data that's coming in, making sense of it, and the integration side of it is a big piece, but then it's really about moving into making sure you can trust it, and that's the quality piece. There's a huge trust factor as we're trying to automate so many of these processes, understanding what you have is a big piece, but really trusting it as another piece, and then analyzing it and then acting on it. And that's a big piece of what our CEO, Mike Capone, talked about today, and working with customers across that value chain instead of just one piece of it. Right. So Steph, what was the journey like, your data journey? I mean, I think back to the early days, the big data, the Hadoop days, you mentioned the little, you know, the animal that goes with the Duke. I won't even bring it up, but you had different... You know, the joke was zookeepers. You had lions and tigers and bears. They had to... Did you start there? Obviously, you've been around longer. So what's your journey been like, and how did you end up with Click and where do you want to go? So I think the journey for me personally, when I came to JBS, started with ClickView. From ClickView, when we kind of got into, going into ClickSense, we had something like 900 applications that had been built by business users. So, and we're talking, we're not talking like someone who is, has any kind of IT training, like just a person who we personally trained within JBS to use the Click product, because it's easy to train people to use it. It's very user-friendly. And they had built apps in ClickView that we then needed to kind of move that over ClickSense, 900 of them. So it was either my team, I have a six-man team who would do that, or we would empower the business to build those apps in ClickSense, which is what we did. So we ran a whole project to kind of get every single developer to take their apps from View, move them over to Sense, improve them. And so that, from there, we're now going into the cloud. So we're actually working now with ClickSense, and we're going now business unit by business unit to move to SaaS, because that really is the future. So it was sort of on-prem, and then the cloud, the visualization piece, and now you're at the point of, we need more. You've talked about the data quality, and that's where, I mean, it's sort of interesting, maps with your strategy. Yeah, and so what really, where we're really at is, and I think Mike Capone said this today, is a CEO really just wants an answer. Something's happened. He wants to be able to look and have an answer. And I think every person within the JBS environment is challenged to do that, and with Click, we can do that. And I think moving into SaaS even better, as we get that up and running, we're going to be able to deliver that so that the CEO or whoever it is at JBS has a question can look, and there's his answer right there. And we're also talking real time, and then the demand for real time, I think with any business anywhere in the world now is huge, and Click is beginning to deliver that real time data. We're also doing a journey through with S4, which is going to like integrate perfectly with what we're doing with Click and in the Click Cloud. Sounds like from a data perspective, what you're able to do leveraging Click and your partnership is really release the hounds of data, really democratizing it. Chris, talk about Click as that facilitator of really an organization being able to truly democratize data access so that all the business users, like Steph was talking about, have access to it to make decisions, because to your point, real time data access isn't no longer a nice to have. That is why you're using it. Yes, yes. I think there's really two parts to the real time that you're talking about. The one piece of it is actually that data coming in and the real, when you're, a lot of the organizations we work with that are trying to manage their overall supply chain, the real time nature of that has become as we've all seen over the last couple of years even more important. And then the other piece of it is when we talk to those individuals that are responsible for getting data into the hands of the people in the organization so they're actually using it, is a big piece of that is having a tool that can be easily extended. So applications don't have to be just all centrally created, but they're still that central control. So a lot of the customers that we talk to, one of the things they value most is the ability to have multiple people building applications, but still have the central control so that it's not the wild, wild west out there with the data. So this idea of real time is really interesting in supply chain, and it's got to be near dear to your heart. We've been using this mental model of data that we've been working on where it's like the Uber of data where you have people places things, a digital representation of your business where everything is coherent. It's kind of like data nirvana. But Chris, from a strategy standpoint, and when you think about the brand promise, if you will, of click. So you started a Viz, you're doing way, way more now with data integration, data quality, bringing in the talent. Do you see that future as sort of near to midterm where an organization can actually have that digital representation of their business where we see supply chains today are still so messed up? One would think that better data, better data quality and more real time is part of the answer anyway. How far away are we from this world? Look, I think some organizations are there. They've certainly made so much progress in the last couple of years that what seemed like it was pretty far away has gotten here pretty quickly. And that the real time nature of it, we often joke about what real time even means, right? Does it mean truly within seconds or is it within 15 minutes, within 30 minutes, within 24 hours? A lot of the organizations that we're working with and to name another customer, Harmon that was on our main stage, talks about how with their supply chain, they were making decisions in the previous that would take a week or two to make are now happening in minutes. So this is the difference that's happening is you can't make a supply chain decision in a weekly meeting, right? You have to be able to make it real time. And I think those are the things that are already beginning to happen. Steph, talk a little bit about from your perspective. You know, when we talk about real time, the access to that data, how, what are some of the big outcomes? Because we all, you know, we've been talking, we've got Harmon coming on and later today, we saw all those, you know, customer logos, customers on stage this morning, talking about like big business outcomes and privy revenue, things like that. What are some of the big outcomes, business-wise that click has enabled for you guys? So there's a lot. Some of the ones I think that are very near and dear to my heart is quality. When you're dealing with a meat industry, quality is very, very important. I mean, we can track with our applications, refrigerator temperatures, what's actually happening on the chain. We also use, we also integrate with the data science platform. So we also, we have some data that's coming in where we're actually visualizing the supply chain of meat going through and making sure that it's actually correct and that the yields are correct. And that does impact the bottom line. So, you know, if you're able to track that and see exactly what's happening within a plant and, you know, we're talking meat, we're talking animals. Right. You know, that will impact how much money a company is making. And I think JBS, despite, you know, tough times in the world is that revenue is increasing and JBS continues to expand. I think another area where it's pretty phenomenal is on inventory, like the ability to track inventory across like all the different plants and the different areas. So, and again, that always affects the bottom line. Excellent. Chris, I want to talk a little bit about, I noticed that Steph and JBS is a click luminary. Talk a little bit about the click luminary program and then we'll talk a little bit Steph to you. But I'd love to understand from your perspective, what does a click luminary embody? Oh, look, I think our luminary program is something we value tremendously because it's part of the culture of what we try to represent. Our Chief Product Officer is going to be talking about how much of our innovation comes from working with our customers. And that's really at the heart of the luminary program. It's 50 customers from around the world that are really helping us understand what their needs are, how we can change and adapt. And that's what's kept us so relevant, I think, over the years, our 30th anniversary this year. The way that companies stay relevant is by listening to their customers. Absolutely. And our last like one minute Steph, what does that mean to you to be a click luminary in terms of being able to be influential in the direction this company is going? Well, first of all, I'm very honored to be a luminary, but I also, I really take it seriously because I, being on the business side, I recognize that the guys that click, they're not in the day-to-day business and I am. So I know I can say, hey, this is what works, this isn't what works. Even if it's down to how like an interface is designed, I can look at that and go, you know, it's going to be better this way and I have a voice within click and they listen and, you know, we work together in partnership to improve the product from what happens on the business side. So I feel like I'm a bit of a champion for businesses to click. That's awesome. And I love it. Yeah. That's fantastic. Well, I think, you know, we always love to have customers stories on theCUBE. I know as a marketer, I thought for years, there's no better brand validation in the voice of the customer, really articulating, but to have that symbiotic relationship is even more special. We so appreciate you both coming on the program, really sharing what click and JBS are doing together. We can't wait to see what goes on ahead and good luck on your talk. Yes, thank you. If anyone wants to come to the talk, it's going to be very exciting and a lot of fun. 4PM? 4PM, 3 to 2. If you're here, 4PM, 3 to 2, you can catch up. It'll be a lot of fun. All right guys, thank you so much. We appreciate it. Thank you. For our guests and Dave Vellante, I'm Lisa Martin and you're watching theCUBE live from Clickworld 2023. Stick around, we'll be right back with our next guest.