 Hi everyone, thank you so much for joining us today for our webinar, Cloud Identity for Nonprofits, How City Year Streamlines Use Their Access to Advance Their Mission. I just want to go over a few housekeeping items before we get started. So all callers will be muted. If you have questions, you should see a chat box with a left-hand side of your screen. That's where you can ask any questions that you have as the webinar goes along, and we'll try and get to them one by one, and then we'll also have a Q&A at the end. If you lose your Internet connection, try refreshing your browser and reconnect using the link that was emailed to you. If you want to listen to the webinar again once it's over, you can go to techsoup.org slash community slash events dash webinars. To listen to the webinar again, or if you have to drop off early, we'll be hosting the webinar there. You'll also receive an email with the presentation, recording, and any relevant links once the webinar is over. And you can also send us a tweet at techsoup and use hashtag TS webinars throughout the webinar. But if you really want to get the question answered immediately, you can use the Q&A box to the left-hand side. So just a little bit about TechSoup. So we are located in 236 countries and territories. We partner with several technology companies like Adobe, Intuit, Microsoft, Symantec. And today we have Okta joining us along with City Year. So just to give you guys a chance to practice using the chat box, I would love to hear where you guys are calling in from. And I can read a few of them out. So we have Cincinnati, Indianapolis, Milbrook, Southeast Texas, Central Ohio, right down the hall. Somebody at TechSoup is joining us, which is nice. Cool. So we have people calling in from all over the country which is great. So just a little bit about our partnership with Okta. So Okta and TechSoup recently joined forces to help people with cloud identity and single sign-on technology services. And we are offering 25 free licenses. So once the webinar is over and you have a better understanding of how the technology works, please visit techsoup.org slash how-okta-help-non-profits to get more information and learn more about the technology from there. So just a little bit about our speakers today. So we have Christine Sullivan who is the Vice President of IT Services at City Year. She leads the execution of City Year's U.S. Technology Strategy. And she came to City Year at the launch stage of the program, which now serves 28 locations and 4,000 staff and AmeriCorps members. She has a background in project management and customer service. And you'll learn more about her work throughout today's presentation. And we also have Erin Baujo-Felcher who is the Executive Director of Okta for Good which is Okta's Corporate Social Impact Initiative. And she has worked at the intersection of business and social impact for over a decade and has held various corporate social impact roles at Zynga, Yahoo, and Warner Brothers. So now I am going to go ahead and pass it off to Christine. Thank you very much, Seema. Hello everyone. This is Christine. I am very pleased to be participating today and wanted to start out today by just telling you a little bit about City Year and our mission. As Seema mentioned, we are about 4,000 members strong. But what we are, or who we are, is an education organization fueled by national services. So we are highly dependent upon the AmeriCorps model. So one of you and the audience, if you've done a year of service, thank you very much. And hope that you enjoyed learning a little bit about City Year. Basically, we have a model where our AmeriCorps members who joined us for 10 months partner with public schools in our high-need communities to help students graduate from high school on track, on time, ready for college or a career opportunity. The way the model works is we have all of our school team members serving in schools full-time. They are with our students that we serve from the first morning bell through the after-school programs that City Year supports in the communities where we serve. Nearly 80% of our core members are recent college graduates. We recruit and hire AmeriCorps members throughout the year through a very selective recruiting process and basically have our members join us. They serve our students as tutors and mentors in a near-peer model. So working with kids identified as high-risk in an area where they may not be able to graduate from high school without some extra support. So just a little bit about why City Year was founded. And why are we here? What are we looking to solve? And basically the challenge that we are working to address as an organization is the gap between what our students need and what many schools are designed and resource to provide. The students that we work with in high-need communities often face obstacles outside of the schoolhouse that interfere with their ability to arrive at school every day ready to learn. And that's where AmeriCorps members come in. The AmeriCorps members come into our school partners and work with students who often need some extra support. So as you can see on the slide I have up that there is a gap. We have a lot of schools that were built back in the 1950s and 60s that are still operating in sort of a legacy model that don't necessarily provide extra supports that our kids coming to school may need today. And that's where City Year comes in with that extra support and provides intervention time with students that need support either from an academic standpoint, a behavior standpoint, or even getting to school on time. There are a lot of obstacles in the way in the communities that we serve and that's where our members come in to make that difference. And just to give you a little bit more of sort of the problem at hand, because of this gap and the identified need, low graduation rates are pretty... There are reality in the schools where we serve. And just to give you a fact on that, just over half of the schools where we serve, only 63% of our students are making it to 10th grade and in a position to graduate on time with their class. Okay, just one more thing. So what we're looking to do and our mission as an organization is to really have a long-term impact strategy. And with the model that we have in place and this near-peer model, by year 2023, we are looking to dramatically increase the number of students who arrive on track and on time to that 10th grade to graduate successfully with the rest of their peers at grade level. So just a little bit more on our model just to give you some background on us and our mission and why we decided to look into technology and investing in supporting our long-term impact strategy. This slide is really just some demographics on who we are. So as Seema mentioned, we're about 4,000 members strong. We have 3,000 AmeriCorps members that join us for 10 months of service. When we get to our technology strategy you can imagine that that's a little bit of a challenge for particularly a non-profit organization with resource constraints, getting those members onboarded on time to go out and serve in the communities where we serve. We currently have 28 sites across the US where we're serving and we have now close to 400 school districts and school partners where we're serving on a daily basis. The impact and the range of that is we're serving close to 250,000 students on a daily basis. With the long-term impact strategy that I mentioned earlier we hope to be serving over a million students by the time we finish or we reach our long-term impact strategy which is in phase 2 of that work right now. And just a little bit more on this. So I mentioned previously that the 3,000 AmeriCorps members are arriving in school partner sites on a daily basis Monday through Friday. They're there before the first morning bell to meet our students that we're serving. And that's the whole school. We're outside greeting students, cheering them on, getting them into school, making sure that they're getting into classes. And then throughout the school day we are working with children one-on-one who have an area where they need some extra support whether that's academically, they may have a behavior issue, or they're just not coming to school on time. We do a lot of outreach to the community, to parents and guardians to make sure we're understanding reasons that are preventing students from even stepping through the schoolhouse doors in the morning again to get them back on track and graduating with their peers. This is probably my favorite topic to talk about is the technology strategy because I've had the pleasure of working at City Year for six years now and actually watched and helped support the transformation of our technology strategy. But at the root of our mission we're here to serve our students on a daily basis. And we're here to make our AmeriCorps members successful and make sure that every minute they have is pointed towards a student and not spent looking for information to support curricular activities and all of the events that we're serving at the school. So really the question at hand is why did City Year decide to make investments in its tech strategy? Where does identity management fit in? And where did we start our journey to really revitalize what we had back when I started, which was a very disparate environment. Instead of introducing you into sort of our technology roadmap, what I thought I would start with is just how we started thinking about what a technology refresh and investment meant to City Year in terms of its mission and how we support our students and support our AmeriCorps members. When we started this work six years ago we were largely working in a hub and spoke network environment with about 50 systems that we knew were unsustainable. They weren't scalable to help us achieve our mission. So we started conducting due diligence, keeping in mind that we had a strategy to support. But above all, what we built needed to stick. It needed to be sustainable. It needed to be accessible. And technology is really not on the top of mind for our support professionals out in the field helping our students. So I'm going to run through our guiding principles which was really sort of foundational for us when we started out thinking about a tech strategy. And as I mentioned earlier, I've been here for six years and I've watched these guiding principles lead us into an implementation and production environment that is sustainable and scalable which also has octet at the core from an identity management standpoint which I'll get into in a little bit. So connectivity and mobility is core to our model. About 80% of our workforce is arriving at a school partner across the U.S. on a daily basis. They are not working in an office. So being able to get to our tools and our enterprise systems is crucial which is why identity management is at the core of what we have built out. Business intelligence was another area at the forefront of our implementation was something we knew we needed to build to, meaning as systems were introduced into City Year they needed to be integrated and they needed to serve a higher purpose of providing some predictive analytics as we got our main systems installed. This is probably my favorite returning time to school partners as you can imagine if we're out and about in school yards and school houses on a daily basis our AmeriCorps members have much more important things to do with our students than poking around trying to find curriculum or trying to log into a system back at City Year to get work done. So every minute spent trying to poke around and log into a system is one minute away from our students. So overall we've done a lot of analysis and feel that we've had a very good return on investment as far as our technology roadmap and accessibility into the system to return that time to school partners annually. And then finally the secure environment. We handle and are good stewards of a lot of school district data on a daily basis. It's needed for our work. It's needed for our mission. We needed a tool wrapped around our enterprise programs that can help us safely deliver private and sensitive data out to our workforce and be confident that that data is getting into the right hands at the right time for us to make decisions on the ground in the schoolhouse. So ahead of all of the work that we did to implement and move into a new refreshed technology environment, we're all of these guiding principles that have stood the test of time since we began that transformation and are now continuing the work we do with the new systems that we have in place. And Erin, I think I'll send it over to you. Great. Thank you so much, Christine. Hello everybody. This is Erin from October Good. So what I want to do now is zoom out for a second from Christine's story and what she shared about their mission, their guiding principles and how they think about technology to really talk about what we are seeing in terms of what's happening with IT on a much broader level. City years needs are complex. They're challenging. They're incredibly important to their mission, but they're not necessarily unique. So what we're seeing at Okta and how we kind of think about the world is across every sector we're seeing these paradigm shifts that we kind of look at in three categories. And they're outlined here on the slide with some thought bubbles to bring it back home for some of you to maybe experiencing some of these pain points. The first point is that what we say is integration is everything, right? So even the smallest organizations today are using maybe dozens of applications and tools and for larger or more established organizations, you also add in a lot of legacy technologies that are still being used. And so your ability as an organization to make all of those tools work seamlessly together and to keep things simple for your end users depends on how well you integrate. So that's point one. Point two is that people are now the perimeter. This is sort of security issue, right? And so it used to be that your network or your firewall were the security control points for your organization. But today when you think about your users, whether they're employees, donors, volunteers, they could be coming in from any network, any device. As Christine said, they could be coming in from a school site, any location. And so trying to access all of these applications from all these places, the people themselves become the new security control point. That's really important to understand that shift. And then the third shift is that really every organization across every sector is having to become a technology organization. So now, not only do you have to manage technology access for your employees, but you may be expected to understand how to connect with your clients, your beneficiaries, your volunteers, or other stakeholders via the right technology. And this is probably, you know, from what we're seeing, this is probably the most important change that organizations across all industries are trying to embrace. And the reason it's so important is that the big opportunity certainly for nonprofits is that when you figure out how to leverage the right technology to engage all of your stakeholders, you can accelerate your mission even further and even faster, right? So because of these new realities, identity is more important than ever. So what do we mean by identity? It's a simple idea. If you definitively know who someone is, what their role is, and what their relationship is to your organization, where they're located, what network they're on, what device they're using, what applications they're trying to access, what time of day it is. All these details come together to inform who this person's identity is. You know all of this information. You should be able to provide that person with the most productive, most secure, and most personalized experience possible via technology. The reality is both the people in the technologies that your organizations are engaging with are constantly changing, right? You have employees that need to access technologies, but increasingly, like I said, you have volunteers, you might have board members, beneficiaries, who all need to access some piece of your organization's technology. And these people are not sitting behind a desk. They're using mobile devices. They're out in the field, and their relationship to your mission is changing as well. And in addition to that, you know, on the right side of the slide, it's the technologies that they're using are changing. The apps your users need are changing faster than ever before. And because of that, the one constant in this equation is identity. And that's why that sits in the middle here of this picture. This idea of identity management is what Okta was founded on nearly 10 years ago. So our vision and mission is to enable any organization to use any technology today and in the future. We do this by securely connecting an organization's people to the set of tools they want to use. And we as an organization are really energized by this pursuit, in part because it hits on challenges that literally every organization on the planet is grappling with. So if you're grappling with this stuff on the call, you are not alone, and it's hard. But it's something that, you know, we are excited about because we see it as so fundamental to how organizations can really achieve their missions and transform themselves. That, of course, includes nonprofits. And so this is why 18 months ago or so, Okta as a company took the 1% pledge and founded Okta for Good. This is a way really for us to focus our company's resources on helping nonprofit organizations better manage their technology challenges and really redirect resources to fulfilling their missions. It was actually, I want to thank Christine and Sidier. They were customers of Okta long before Okta for Good was a program. And they really, they and a few other really key strategic partners in our early days really helped our leadership to understand, better understand the needs of nonprofit organizations and started to point out the ways that we could really help the sector. So thank you, Christine. Since launching Okta for Good, we've directed over a million dollars of technology to organizations reaching more than 800, I would say a million dollars of donated technology to organizations reaching more than 830,000 users. And those numbers are great. We're proud of them. But I want to let you guys know it's really just the beginning. Very, very early days for Okta for Good. And it's an exciting time for us, you know, in terms of Okta for Good because our nonprofit customers are not only benefiting from this program that we have and from the technology that we have, we really feel like we are able to help. But I think more importantly, they're helping us learn how to better serve the sector. So as we grow and develop, we are really trying to evolve our nonprofit technology offering as well as our philanthropy overall as a company. Really trying to evolve it with the insights and feedback in mind from all of our wonderful partners. And so it's a really fun time to, I think, be engaging with us if you're also passionate about sort of helping companies like ours really shape and think about how we can be more effective corporate philanthropists. And I can talk more about that later if you guys are interested. So, all right. So before I turn it back to Christine, I want to show you guys one more thing. I sort of talked a bit high level on some of these IT paradigm shifts and the topic of identity management, you know, at the highest level. I want to show you this because when we talk about Okta, we talk about integrating all your organization's technologies and giving every user a seamless and secure experience. This is really what we need. So this is the Okta dashboard. So for any user of your organization, if they use Okta or something like it, they log in once with a single username and password and they can access all the applications they uniquely need to do their work. The dashboard kind of illustrates the simplicity of single sign-on and what that means from the end user's perspective. You know, if you're an employee of an organization, you log in once to Okta and then you can navigate seamlessly between Gmail, Box, Salesforce, etc. without having to log in again. This obviously enables your users to focus on your organization's mission instead of remembering passwords and logging into stuff and resetting passwords and all that. So it's really important from the end user perspective for that simplicity and just returning time to them to get their work done. But it's also great for your IT team because it's reducing the number of help desk tickets, password reset requests, and time spent providing and revoking access one by one to these applications. You kind of centrally manage that all in Okta. And again, the idea is returning time, which Christine already mentioned and she'll talk about more in a minute. That's really what this is all about. Time back on the work and on the projects that you and your organization value most. So that's it for me for now. I'm going to turn it back over to Christine to continue her story. Go ahead, Christine. Great. Thank you, Erin, and thank you for the kind words. I think the next slide will help tell the story a little bit more about what Erin was talking about in terms of returning time and why identity management is an important consideration as you're looking at your overall technology roadmap. And if you have sort of some of the same use cases that we have as we were building around security and being mindful of returning time and just that ease of access, I can't stress enough. Every minute counts for our members in front of our students. And by design, we selected and have partnered with Okta to make that seamless for our environment. So just to sort of emphasize that the slide you're looking at is really sort of a high-level architecture graphic of what City Year's Technology Strategy looks like today. And I won't spend a lot of time on it because it even overwhelms me sometimes to look at it. But the net net is we are 100% cloud-based shop. We moved from, as I mentioned earlier, a data center rich environment with over 50 systems to this environment today. So everything that you're looking at on the slide is a web-based or SaaS-based platform. In the box called Core Business Systems, we use a variety of Salesforce instances as well as Workday and Office 365. And those are the main systems that people log into at City Year on a daily basis to do their work. And wrapped around that is our Identity Management Layer, which is Okta. So without further ado, I'm going to move to the next slide. I'll give you a real-time example of what Identity Management can look like and what Okta has offered up to City Year as far as returning time to our school partners and removing mobility issues out of the way for our workforce. So this is an actual snapshot of my portal. And rather than asking our members who are only spending 10 months with us on an annual basis to get acquainted with navigating to systems, we are using Okta and the single sign-on experience to deliver this portal which provides seamless, secure access to all of the applications that they need while doing their year of service. And this goes for our staff members as well. But just think about this versus attempting to navigate across multi-systems and trying to remember which ones to use for what. We do a lot of heavy internal branding here which is why some of the tiles may look a little bit different from some of the applications I just talked about. But this is one-stop shopping for our network. And we've gotten a lot of great feedback from our members who are with us. We do a lot of surveying up front and at the end of their year when they graduate for what their year of service looked like up to and including the technology experience. This has really helped us just to eliminate a lot of confusion. And as you can imagine on the IT side, it's returning time to my team also because we're not spending hours on the phone with sites and individual members trying to reset passwords or navigate to systems when it's necessary to find material for school curriculum or enter time tracking or you name it. It's all here. And if you can get to the portal, you can get to your tools. And you don't need a lot of assistance from IT even just to reset your password because it's all in this experience right here. So I can't say enough about if you're sort of reevaluating where you are from a tech standpoint within your own organization to really take a look at identity management as a service and give off a look too. You can do your own research and see where they wind up in the Gartner and all the reviews online, but they're a great partner to work with. So just before I leave here, the net net is from a member experience. If you're out in a school partner site and you're serving 12 to 14 hours a day and you're working with high-need students that need your time and attention, the last thing you need is to need to navigate back to your organization's technology stack to try to figure out where to locate material to help yourself or where to record time that you've spent with a student. This is really the most seamless thing we have in our environment and easily accessible by everyone just to keep our mission moving forward in order to achieve that long-term impact strategy that I described earlier. All right. And then in closing, I'm just going to talk to you a little bit about returning time. I probably over-emphasized that at this point, but this is really what we look like on a daily basis, even sitting at city or headquarters. This is who we are. We're supporting technology and we're supporting our members out in the field, but our work is really about our students. Our work is about supporting our AmeriCorps members who are key to solving the gap in schools and the overall dropout crisis in the areas where we're currently serving. So our time matters to the students that we serve and the more we scale and the more we move into communities where we can help with some of the problems where early warning indicators indicate that we have a problem and we need to support more students, the better we're going to get at closing the education gap. And really the words in the middle of the screen we believe every child has potential and we know all children can succeed is what fuels everyone in our organization to come in every day and do the work that we do and to do the hard work to support both all of our students and our school partners, but most importantly our AmeriCorps members who are serving in the field and doing the hard work every day. We try to do what we can to make everything easy for them based on what they're faced with and the challenges that they're supporting on a daily basis. So this is the reality. The portal is where you go to find your systems and your tools, but the end result is really about supporting the students we serve out in the communities where we are helping our school partners. And then I guess just to tie it back before I send over to Erin from a result standpoint at a high level, our partnership with Okta has obviously solved a lot of use cases that we were concerned about and not only returned time to our workforce but improved our efficiencies as an IT team and returned time to us which is also important so we can turn our IT staff into other areas where we need to solve other critical business problems. Win-win on that and we are happy to partner with Okta on that. We have a great use case out on our website if you're interested in learning more about that. And then at the end of the day we're really all about efficient access management. We do not believe that anyone at this point with all these great tools available particularly through the Okta for Good program should be struggling with access management. It's a great product. The partnership with Okta made it easy to work through our due diligence and testing and really solved a very large use case we had particularly as we know we will scale and have more members join us year to year. And then improved user experience. You really can't argue with logging on to a portal and having all your tools accessible to you and not having to worry about access or passwords or what you should or shouldn't have access to because it's all mapped out for you and it's easy to use and again hopefully adding value to someone's day when we're also mission focused. And then finally just that secure access particularly with all of the data that we're safeguarding and that we need to get to the core of our values and surveying out at our school partners. It's critical that we have access to real time data to understand how our students are operating and where they need extra supports or have we graduated someone out of our program because they've made such progress. All of that data is easily and securely accessible to our members when they need the most. Erin, I'll pass it back over to you. Great, thank you Christine. So just again to recap on the off the side our mission really is to enable any organization to connect to any technology. And as you've heard from Christine that means something very important for city year it means something very important to any organization. The challenge that is really universal and again that's why we're so excited about partnering to solve it. And Octa for Good commitment really is to extend this idea of connection to our communities and support nonprofits in this journey. I like to use this slide in these pictures because the guy on the far right holding that giant box of stuff is our CEO. And I put this picture on here to demonstrate that this is a commitment that really is coming from the highest levels of our company. This means something very very important to us at Octa that we can have the privilege of helping nonprofits to solve their technology challenges and accelerate their missions. And it's something that truly does come from the top and all across our organization and we're very very excited about being at the beginning of this journey to better serve nonprofits. So in that spirit of support I wanted to leave you guys with just a couple of helpful takeaways. The first is that there's a free resource on Octa's website called the businesses at work report. This is a screenshot of it and the URL is down at the bottom. You can go check it out right now. So the cool thing is that when you are a company like Octa and you have thousands of customers from all different sectors connecting to all different kinds of technologies you can start to see interesting patterns in the data. And so we started the businesses at work report several years ago really to help organizations whether they're our customers or not. This is a free tool but really to help them understand what apps and tools are most popular, are fastest growing, are really gaining traction in the market and just to make sense of all of the options that you have out there. So what you can do with this report is actually a dashboard so it's dynamic and you can search by either types of tools if you want to dig specifically into something like collaboration software and see what the most popular collaboration tools are or you can search by industry. So if you want to say, do you really want to look at just nonprofits and what the most used tools are in that sector you can or if you want to look across all of our different industries you can search by that as well. But really what this is I think is a nice shortcut. If you're short on time and resources but you want to quickly benchmark what the top tools are among again the organizations in OCTIS ecosystem you can use this report and I think we're finding that a lot of folks out there are really starting to leverage as a tool in their toolkit to quickly understand best practice benchmarks and what's out there and what tools to be exploring. So please feel free to take a look at that and I'm happy to answer more questions about that if you have them. And finally, you know, I hope now through both what we shared and what Christine shared in particular that you have a better understanding of how important and really transformative identity management can be for your organization. There are many, many solutions out there. But if you're interested in ours here are the details on our nonprofit offering. So any qualified nonprofit, qualified through TechSoup can receive 25 free licenses of all of our core products. We also offer discounts for additional licenses above and beyond 25. So that's one piece of it, right? It's just getting our technology into the hands of nonprofits and that's what that's really about. But we know that enablement is a huge part of making that donation of technology mean something. And so we also offer 50% of all of our public training courses which are wonderful. We even have a certification program for Okta that is new and growing and very popular. You can take advantage of. And then we like to also bring our community together and we think in many cases the best ways to learn and to sort of accelerate your technology initiatives come from hearing from others. And so we have an annual customer conference called Octane and nonprofits can attend that conference for free. And so that's another piece of what we do. You can find out more information about our offer at the URL below here on the slide or in the link that Sima has been sending around on the chat. And with that I will turn it back to Sima for Q&A and happy to answer any questions. All right, thank you Erin. Thank you Christine. So we're going to go ahead and move over to the Q&A. So if you guys have questions there's the chat box on the left hand side and I'm going to go ahead and read out some of the questions that we have. So I think Erin this question is for you. How would you compare Okta to services such as Google's SSO single sign-on tools? Yeah, so like I said there's a lot of solutions out there. And I think what makes Okta unique, I would call out two things. The first is that we are very intentionally independent and neutral. So that means that we exist as a platform that enables you to integrate to any technology. We are not really trying to sell you anything else. So we don't have an opinion necessarily on what collaboration tool you use or what CRM you use or what donor platform you use. Our mission is about giving you the best platform to connect to whatever you decide is the best technology for your organization. And so we think of being independent and neutral and being very focused on that. That sets us apart and really enables us to focus our energies on our mission, right? Which is to enable any organization to use any technology. So I would say that's one. And then number two, this is a bit more practical. We have a network of 5,000 sort of pre-built integrations. So you turn on Okta and you immediately have access to 5,000 tools and applications that are already ready to go and ready to be turned on within our system. So we like to think that that just makes things easier and again gets you a lot faster time to value by using our tool. And I believe that link was floating around in the chat as well where you can actually see and search what those 5,000 pre-built integrations look like. And I would say maybe the third thing is just again our focus on the nonprofit ecosystem and our desire to help and support nonprofits. We believe that nonprofits deserve the access to the best technologies just like anybody else. And so having an intentional focus on that while it's a nascent program for us, we're very committed to it and committed to seeing that grow. And so particularly for you guys, I would say that's the third one. Great. So Christine, I think this one is a question for you. So are City Year's members accessing the cloud apps from laptops, tablets, or phones? And then in terms of restrictions of how people can use Okta and the security aspect, does it really matter what they're logging in from? Sure. So I think just to follow up on Erin's point because it's relevant to this question as well. What I didn't mention in portions of my presentation is City Year, part of our technology strategy was built to really support bring your own device. You can imagine we have 3,000 members walking around with different types of phones and tablets and whatever we issue out to perform work. So at the core of our technology strategy was we were going to be device agnostic and just really focus on the user experience. So again, can't emphasize how helpful Okta has been in us standing up an identity management platform. And if you're an organization that isn't interested in doing a lot of bake-off and wanting to stand something up, take a look at it. But to answer the question directly, we are device agnostic. So we have people that use laptops. We have people that use Macs. We have people that bring in their own devices. So really the ability to deploy a portal and feel good as an IT person that we are provisioning and providing access to the right enterprise apps for folks on the ground that need real-time data. It's honestly something that we don't do a lot of thinking about because it's deployed. And people have a self-service opportunity to manage themselves in the Okta portal. They can reset their own passwords. And if they choose to do so, they can add their own apps. Going back to Aaron's comments about all of the apps accessible through the Okta tool, it's really plug-and-play. It's returned so much time to the IT department that we're now focused on other things like helping the network with better and faster predictive analytics versus helping people navigate the systems or reset passwords. So hopefully that answered the question for you, Seema. Yeah, that's great. Thank you. Okay, so I think we have – I think some people on this call are probably pretty IT and tech savvy. Some people are probably not. So we got a question. Someone said they're a little bit lost and they just want some more clarity. If you are a smaller organization for you guys who have members across the country but if you're a smaller organization that maybe doesn't require as many passwords, is this still a useful tool? And I think this question can go to Aaron or Christine. I think this is probably more of an Aaron question. Sure, I'm happy to answer it. Although Christine, I would love to hear your take on it as a technology professional but in a nonprofit if you have an answer to that I'm happy to give the answer as well. Sure, and I think my answer is it's absolutely beneficial especially if you have limited capacity as an IT professional to support your organization. This is really something you stand up and you have to set it up but then you're setting up your user base to really experience self-service and I think kind of nirvana for any kind of organization whether you're nonprofit or not. And the other thing I might offer is a great way to learn more I think is to really kind of also just look at the Octane conference. It's pretty cool and if you can sign up for free there's plenty of sessions and support there to just explore identity management in a way to help you learn more and understand customer use cases because it really is about community versus the product. So just to sort of act a thought about that as well. Great. I'll just add, if you're a small organization but you get to the point where you even are managing four or five or six different cloud applications for your employees that gets to be a bit unmanageable even if you're just looking at those sort of half a dozen or so applications and maybe 20, 25 or so employees with passwords to all of those things with a need to log in every day and navigate among all that stuff and on top of that you don't necessarily have an IT person on staff with somebody else is managing that and on top of that you might have people kind of coming and going more often than you want. I mean these are just realities for small organizations that we work with. OCTA can be a really, really great solution for that even in that very sort of simple circumstance because I think you're still having to manage a lot more than you want to in terms of that level of work. And so there's a lot of bells and whistles and fancy stuff that we do but at the heart of it it really is just about kind of getting in between your people and your technologies in having a one-stop shop to give people access to turn things on, to turn things off and return that time. And so I do think it's a, and we're happy to talk to those of you more offline who are interested in solutions for smaller organizations and help you kind of understand that better. But it is a very, it's still I think a compelling value add and sort of return time solution for those contexts. Great, thank you. So in terms of the 25 free licenses, does 25 licenses, is that 25 users or how does that work exactly? Yeah, so exactly. It's 25 users. So you can think about that as 25 employees, the size of your organization, our core IT products that we make available through Octa for Good primarily serve internal employee users. And so, or in the case of, you know, Christine, we think about AmeriCorps, right? So you can think about who your stakeholders are, but it's 25 licenses across all of those core products for each of your employees. Got it, okay. And then we have another question. It's a more technical question. So in terms of, you know, a lot of applications now have two-step verification and then password change requirements. How does, you know, Octa, you know, and City are also like, when that happens, how does that work within the tool? Great, so this is Erin, and I have a phone a friend person here sitting next to me and I'm going to answer this very technical question. I would like to introduce Takram McLean from our team here at Octa who can answer that expertly. So for many of the applications within the Octa Integration Network, we use SAML to connect Octa to the service provider. And SAML is a much more secure method for logging into an application. And it's basically, it establishes a token between Octa and whatever the application may be, whether that Salesforce or G Suite or O365. In the case of SAML, there is no username and password. It's all token-based, so there is no password reset that needs to happen. For many of the other applications where it actually Octa is storing the username and password, it's a bit more nuanced. There's a couple of different ways that it can be done. A username and password can actually be set by the Octa administrator or it can be set by the actual end user, in which case it's simply stored within Octa. Now the service provider requires a password reset and most of those are flexible within an administrator, so you can actually turn that off within the service provider and have Octa manage any password reset and you don't have to worry about the service provider doing that. But if it does require a reset, Octa can actually facilitate that and store that reset password just as it would store any other password. So that's kind of a long-winded and somewhat nuanced answer, but there's a number of different ways that can be managed. Awesome. All right, sounds like you phoned the right friend. Cool. Okay, so I think we have maybe time for one more question. Someone was just asking in terms of general password security, whether they have Octa or not. Do you guys have any general advice, whether it's links or frequency of changing passwords? Do you have any general security advice for the audience? Christine, do you want to take that one? Sure. So Citi here has, as part of the roadmap security work that we're working on with the network, as you can imagine, a sort of forced password reset is a big change management activity for us as an organization when you have so many people onboarding and offboarding on an annual basis. So having said that, we do have an annual password refresh and right now we are evaluating sort of what the password syntax needs to look like and we'll be assessing whether or not to apply that for next year's members who are joining us. Great. All right, so I think that brings us to the end of the Q&A. Erin, did you want to add anything to that? One quick note from Octa. We're going to throw a link into the chat with some tips and advice from our side as well. Perfect. Awesome. Cool. All right, so Erin, Christine, if you had anything, do you want to add anything else or are you guys good to go? No, just thank you so much for the time and for sticking with us here. Hope it was helpful and we're happy to chat more with anyone following the call. Excellent. Okay, so I'm going to go ahead and move into our final slide. So you guys should have seen this link in the chat, but if you're curious about how to get started with the 25 free licenses, just visit this URL and all of the information is there. So again, thank you Erin and Christine for today's webinar. It was really helpful. I'd like to hear from you guys. It's always good for us to know what you learned in today's webinar. So if you could just take a second to use the chat box to share one thing that you learned in today's webinar. It's always good for us to have that feedback and we also have a post event survey that you should get once you close out and you'll also get it in the follow-up email. If you could take a few minutes just to answer those questions. Again, your feedback helps us to take future content and what's valuable to you guys and we can customize our webinars accordingly. We're also on social media so we love social media love. So if you're on Facebook, Instagram, Twitter, please give us a follow. We post a lot of tips and tricks and how to use and things like that. We also have a blog which is blog.techsoup.org. Again, we post there about two to three times a week. So we would love to share that information with you. And we have a webinar coming up next week called Digital Fundraising Tools and Trends for 2018. So please join us if you have the time. I believe it's next Tuesday at 11 a.m. And lastly, again, I'd like to thank Erin and Christine for helping us today and to our webinar sponsor ReadyTalk. Thank you all so much for joining and hope to see you on next week's webinar.