 Hello people, I'm Kaleh Erekabosu Rie Tu'i, and I'm from Guala Leonee. That was me thanking you for watching us tonight in my native dialect Yoruba. Welcome to your favorite prime-time television show Waze. It's our season break special as we round off the year and mark our fourth year anniversary. I want to highlight why I love Waze and the impact it has had on me personally on my journey onto TV by answering 10 personal questions about Waze as it fits into my life. Yeah, why do I think Waze exists? Well, in my opinion, Waze exists to educate and address the everyday events as it affects the society around us and at large. So yeah, my personal mission in life is to be a better version of myself at every time and in every season. And of course, yes, Waze definitely aligns with my purpose in life because on this show, I have literally watched myself grow in stature and it has been a very beautiful experience. Waze also avails the constant opportunity for me to learn and develop my mind. I mean, that's something I'm really big on, trust me. My favorite Waze moment, that would be when we had Gloria Olufeko on the show although I wasn't even scheduled to call and call that day but then I watched it from home and I could resonate with it totally. Sometimes I don't even want to be mean, I'm not even like. But yes, so I'm the Internet Control Officer and Client Relationship Manager for Parallax Consulting Limited with also the parent body and the production company that produces this show. So my job cuts across all departments as my role is to ensure that all policies are followed, all members of staff are carrying out their duties and deliverables are being delivered as at when do. Also to manage a good relationship between the company and the clients while also understanding their needs and ensuring their met. I love my job because it makes me improve on interpersonal relationships and a great sense of diplomacy. Trust me, I've had to learn serious diplomacy on my job so I'm really happy. What am I most proud of? Well, I think I'm most proud of myself. I'm most proud of my growth this year. It feels like it's been a really long and eventful year and a lot of growth has taken place in terms of letting go of what no longer serves me pushing through and beyond my limits, taking up new challenges, getting better at conflict resolution, emotional maturity and so on and so forth really. But yeah, I'm very grateful for growth this year. Ah, I'm very scared of failure and I'm very scared of uncertainty. I mean, the truth is that sometimes I think about it and I'm like, what if we go through all of this for nothing? But then again I say to myself, we go for business really. But then it can be really crazy sometimes. But yeah, we pull through all the time and yes, of course, uncertainties also make my already anxious mind race even faster. Well, we are managing. What obstacles have I overcome this year? Okay, I think that that would be a battle against my own mind because having battles against yourself is one major thing that people really overlook these days. And yes, I'm really grateful for it because imposter syndrome is a real thing and now I believe that I deserve all the fine things of life. So if I was to be elected president for a day, it was the number one thing I would do. So as cliche as this sounds, I would love to eradicate poverty in this country so much so that poverty is no longer used as a political tool because poverty being used as a political tool has gotten us nowhere and that's what all these politicians can just say, okay, I mean, because the people are poor, they can't just, you know, do any harm because they give them just small money because people have not been exposed to money before. Once they see little money, I mean, you are literally their lord and savior. So I would eradicate poverty so much so that it is no longer a political tool. All right, so media is a powerful force that influences public opinion, shapes national identity and contributes to the overall development and transformation of a nation. It's role in disseminating information, accountability, fostering cultural understanding and influencing societal norms makes it an essential component of nation's growth and progress, definitely. Well, how do I unwind? Ah, in difference with Shah, but I will mention a few. So I unwind by watching movies. I love to watch movies with my family with my loved ones because, you know, it gives us that sense of, you know, bonding, we are probably talking over the movie and stuff. I love the water so much. I have a love hate relationship with water. Shah, I'm very scared of water. But I love to be by the water side. I love to be on the water. I even love to be in the water. So, of course, I unwind by going to the beach and I love to sit in silence. I love solitude a lot, so it works for me so well. My favorite show this year, I think I said it earlier, I'll say it again, would be when Gloria Olufekor was on the show. She spoke about the impact of communication on successful career and something I could genuinely resonate with. So in case you can't remember, watch this. I'll see you soon. Thanks for staying with us now. Effective professional communication is about conveying important information from one source to another. If that information is communicated clearly and effectively, businesses are most likely to run efficiently. Now, a worker who learns his boss's preferred communication and decision making styles is less likely to make mistakes that hurts his advancement prospects. Managers are also more likely to advocate for workers who ask how to carry out a task properly or present multiple solutions for problems that may arise on the job in a clear and effective manner. Now, we all know that nearly every job posting contains the word strong communication skills or effective communication skills. So today, we're asking what is the proper communication and what impact does it have on career advancement? Now, please, let's hear what you have to say. Remember, you can join the conversation, send us an SMS or WhatsApp to 081-803-384663 or you can also tweet at us at WESHO Africa 1 with the hashtag WESHO. So I'll bring in our guest in a minute but I just want to hear your thoughts because you see, I've seen people that we speak. They don't talk everything they want to talk but you cannot make sense out of it. You know, there's one thing to talk. There's another thing for you to effectively communicate that whatever it is that you have just said. A lot of times, there's always a mix-up and that's why you see so many people you're not able to assimilate or comprehend what the person, the other party is saying and you always find conflict. People are not able to also communicate effectively what qualities that they carry. You see some people, when they talk you really want to just go with them but some people that are even more skilled better excellent at what it is that they are doing because they are not able to communicate that they are not being promoted they are not being advanced in their careers. So it's just a lopsided kind of thing. Let me hear your thoughts quickly then I'll hear Isidia who will come to the guest. It's very true that those are the things that we see today. There are some people who just what they have to say is in their head. Putting it out there, putting it in words is a completely I was having a conversation with a colleague of mine and he was trying to imply we were saying the same thing but we were using the same phrase but it was very obvious we meant it in different ways. He says life is give and take and I say and he was talking about giving giving out either money, financial or help or something and I said my ideology of life is an open hand would never lack and he said life is give and take I said it seems like we're saying the same thing but we're not I'm saying this is how I live my life so I live given not to expect you live given to expect and because you have expectations you would always be let down I give and it comes because I do not have and he kept saying but you're saying the same thing we might be using the same phrase but we mean it in two different ways so that is part of it and we had this argument for almost 30 minutes and I just said do you know what I call it a truce and we get back to work but yes it's one thing to communicate and it's another thing to communicate effectively how the other person will be able to understand and be able to respond appropriately. Let me hear your thoughts AC Yes I totally agree with what Angie says but there's also something that also there's something I also know that we should also take into cognizance which is the same that says that the type of adjectives you use makes me understand the kind of person you are so if you have to communicate effectively using the right adjectives also we should also like use the words you want to the precise words you want to use to express your point of view which was the problem NJ and her peer had to also look at the phrase which you had which was communication works for those who work at it if you do not work at it, if you do not go the extra mile to think about the message you want to pass across think about who you are passing that message across to and then you now sit down and construct what is that message you want to send to the recipient then there is a challenge that is where there is miscommunication and that is where you don't have a concise and clear communication what's it called a clear and concise communication expressed immediately right there and then so we have to also take all of these into cognizance because communication is about purpose message and recipient absolutely so let me bring in our guest Gloria Ulufeco also known as Dr. Glow is an international event host an award-winning radio presenter diction coach, voice over artist and communications specialist as a West Africa broadcast media academy certified MC and compare Gloria has hosted myriad of events in Nigeria and other African countries now she is currently the head of media and communications at luminous heels investment limited one of Nigeria's pace-setting provider of real estate solution she is also the founder of TGO media which is a media and brand communications firm that caters to media coverage and hosting services for events and she is graced our studio looking all radiant and yellow hi Gloria hello hello Angie thank you let us all get that out of the way Mary Brang how are you I'm very well how are you too I mean so this conversation I think because again we are we are we're in really tough times right now and every single thing you do with either make you or marry you especially career wise and growth right so it's important that we begin to touch on some things that we do recklessly or some things that we do not pay attention to that can actually change the trajectory so I remember going on Instagram and I saw a write-up in fact I even said I screen grabbed that write-up I said I think it's high time for you to sit down look at this structure of how this person has communicated what they do and go back and replicate that for your brand you do a lot but you're not able to put those pieces together like I'm far far better from where I started but I'm still not where I want to be because when I see some people write up and they would just write all the this thing this person is writing I do much more than this but how come I'm not able to communicate it right because again it doesn't just stop at career in terms of like a work environment career even as an entrepreneur career even as a brand right if you're not able to properly communicate what it is that you do to your audience you are likely not going to grow the difference between people like you see all those brand influencers celebrities and all of that go and check they have gotten their communication excellently well they are able to tell past the message clearly so you do not mix you do not mix any you don't have any mixed feelings about who they are you know what they are about and that's why you see that their growth trajectory instead of the ones that are today they are confused where are you so I mean just help us out here because when we talk about proper communication what does it mean is it about speaking right or what exactly is proper communication and how can it advance one's career oh great question and it's such an amazing to be here thank you so much for inviting me proper communication is you letting somebody know what your intent is and they get it so it's a place of you not miscommunicating so proper communication what's your intent what you have to say and do they get what you have to say a lot of people just let people in on what they have to say this is what I'm all about but they do not wait does this person understand what I have to say what's the feedback and I loved what you touched on you talked about celebrities influencers how that many people know what these people stand for they are able to communicate their brand in such a way that people already know that this is what they stand for this is what they do so how can you communicate your brand as a person and then people are able to receive you and they understand what you're doing it's proper communication so from your intent to your passing the message and then the person at your receiving end understands clearly that is what you're saying and let's come home to career I mean when I started out as event hosting diction coach a lot of people were like Gloria are you doing everything how do we understand what you're doing what you stand for how do we understand that oh Gloria is an event host oh Gloria is a diction coach but what I was able to do was I was able to intertwine everything to media so I host events I teach you how to sound right I'm still communicating hosting events I'm helping brands communicate their message sounding right I'm helping you as a person communicate properly so people were able to get that way that ok Gloria is into the media so as a human being as a brand how well are you able to let people in on what you're doing and they get it to anybody watching me right now at home and you're wondering that how do I even allow people know or get people to understand that this is what I do first off be very clear know yourself what you're doing be very spot on carve your niche let them know that Uwa is she's a TV presenter NJ is a TV presenter so when you see Uwa some day probably at an engineering workshop fixing a car you're asking yourself Uwa when did you start fixing the car do you dick so let people you yourself you need to be very clear about what you're doing because when sometimes when you're not clear about what you're doing it's difficult to communicate to people what you're doing so you need to first of all internalize what you're doing carve a niche for yourself let people register in people's minds that this is what you're doing I think that's the very first step to take as we're going out share more steps absolutely okay that's great so when it comes to communication I feel like communication in the workplace helps you a lot because it gives you it creates that confidence because I've realized a lot of people when you lack that communication skill most times they're a bit more timid you know you want to lack behind you don't want to be the one to you're not up for giving suggestions or talking in public environments you're very timid what do you have to say oh nothing nothing I'm okay I'm okay but when you're an effective communicator you you have that confidence and people tend to even with the confidence comes trust you see some people and they're saying a lot of rubbish you can you're looking at them you're wondering but other people are nodding like and you're wondering it's the confidence it's the confidence that they're you need to spew nonsense and you're looking at and you're wondering what is this person saying but because of the way they're speaking people are nodding and say wow even if she's saying rubbish that rubbish makes sense but so it's part of it you know it creates some level of trust and if I can speak freely within the work environment it helps for a lot of things it helps with teamwork it helps you be able to collaborate with your team and it goes far like there are a lot of benefits to it when you say within the workplace and everything like for me when I go to certain environments because you have the look because you have the you can communicate effectively most of the time I'm pushed to the front and say oh NJO no do this so I'll push a question to you but we'll do that after the break from what she said right how do people that are like in work environments that are team-made how do they start to build that confidence we'll do that but let's go on a quick break we'll be right back alright thanks for staying with us and so you have the conversation and its impact on career advancement with Gloria Ulufeko remember you can join the conversation send us an SMS you can also tweet at the hashtag alright so Gloria based on what NJO talked about confidence because I know that again if you're knowledgeable and you're able to communicate effectively it gives you this kind of courage that you're always you're not you can always hold your ground in board rooms anywhere you find yourself especially in the workspace so when someone is dealing with that timidity or whatever how do they even start what's the process okay I mean great question I've been asked this question quite a number of times Gloria I'm shy how do I start most especially for event hosts but let's bring it home we're talking about career development here I have colleagues that are shy and they really scared to voice out their displeasure probably they had a bra with the boss or with their colleague and they're like I don't even know how to approach my boss to tell them I'm not pleased with this so what I would say is first start small start small with communicating proper communicating with your colleagues how do you share your thoughts with your colleagues I know we might want to say oh you want to talk to your boss it's my boss I'm having issues with but first off how do you communicate to your displeasure to your colleagues oh your colleague comes late to work and you're not happy about it how do you let them in on it okay so I'm not happy you came late to work you shouldn't be coming late to work don't you think you should do this do this better so when you're able to start small that way communicate with your colleagues then you can grow into communicating with your boss and I'm sure that in every company there's hierarchy where you have the CEO then your line manager exactly your director so before you jump the level of going to the CEO how well do you communicate with your line manager how well do you communicate with the HR now that's a lot of people make that mistake they don't have a personal communication with the HR it's very important looking at we were talking career right and that's why I'm making mention of the HR HR is most companies they do a lot of work in getting proper HR department because you feel like that's that's one of the strongest departments of any company that will thrive so how do you as an individual communicate you have a relationship with your human resource manager it's very important because many at times you find out that shy people will rather talk to the HR and then the HR does the talking to the boss okay so ensure that you have and you build a personal relationship with your human resource manager start small that way you begin to find your voice absolutely I like where you're going with the conversation because HR is quite important and very for any organization to thrive because if you have the wrong recruit as an HR manager it's very likely that the companies will just go down and again when you talk about career advancement those are the people that will then sit down to say okay I think this person is due for a promotion this person has displayed some level of growth and all of that so it's quite important what you mean? Well I was about even adding that when you are shy and your HR understands that you are a shy person you can't speak for yourself you mentioned just now that your HR would be the one to put a word for you during promotion process that oh don't you think that we should take a look at this person's work because you have built a relationship with your HR so even if your colleagues do not see a reason your HR sees a reason for you to get that promotion you're doing so well you're not vocal you're not out there you're not outspoken but you're getting the work done as long as you're diligent at your work so your HR is able to put a word for you before you see you and then you get what you're looking for. Alright Easty you have a question for our guest? Yes, totally I do Hi Gloria. Hello. My question is let's talk about innovation in the workplace and communication skills. How important is this was the influence of communication skills to an effective innovation space in the workplace? Alright Easty I mean when I understand what you mean by innovation is you have ideas you have new ideas to share and you want to communicate it okay so I'm sure that we have teams every workplace has a team and so as you go on in your journey in your career you'll definitely be put into teams as a matter of fact I'm very sure that once you are trying to get the job your interview process the question that we'll ask you is can you work in a team? Do you know how to handle team work? Are you a team player? And then a lot of us say yes yes yes we are team players okay but then again when it comes to you acting out that you're actually as a team player it begs the question that you have an you know you have an idea to share you have something to share can you share with your team first let them believe in what you have then when it is done you cannot put it out there so you have an idea to share work you have something then another thing is approaching your boss many of times we have such brilliant ideas okay let me give you an example so I work for a real estate company and I think about two days ago the HR was trying to we're trying to employ a video guy to work with us in the media department and we had lots and loads of entries, applications and then I just thought about it that okay why can't the HR just start the application process now instead of waiting for the window period of applications where labs were starting and how did I go about communicating my thoughts and my ideas to the HR I simply walked up to him I knocked his door hello sir I think that it's better we start you start the interview process now instead of waiting till the entire window period elapses why so that you're able to thoroughly do a proper interview for everybody and you don't have quite a number of persons you know the way interview processes can be in Nigeria where you have a lot of people standing outside for interviews but if you do it in batches I think it's going to help us get the best and that's amazing Gloria thank you very much for that I'll look into it okay so you being able to communicate first up with your team and then you can also your HR is I'm very big on HR I don't know how many companies actually use HR a lot but guess what so I have a consultant HR for my company and she's been doing an amazing job right it's a tough place to be because I see that she's the one that takes on all the burden all the complaints but you see that once you're able to put in that structure and if you have the right person like I said HR has to be unbiased HR has to be someone that has excellent impeccable communication skills because you are the one that will be able to listen in on grievances and complaints and you want to also communicate that to the superior authorities so it's a lot of things that you need to because you are managing the people within the organization so if it is gotten wrong trust me it's not going to work but I was just going to ask that there are people in organizations that have made it a point of duty that they would not see you grow right they are oppressive you know in their style they are you know they are not those kind of people that are like team players they would rather want to be the one that to be seen that I am the one doing the job right so if you are in that kind of an environment you know what do you advise how would you communicate that fear you know and if you are not able to communicate that fear is it advice that you just probably tender in your resignation and lead the organization or how do you manage those kind of things because if you have those kind of people in your team it's very likely that you might never grow in that company so how do you go about that well that's a big question because I mean I have had my own fair share of that really where you are doing all the work but then when it comes to presentation time we bring stumps together everybody brought their A's their B's their C's and I did the work I did the research and when it's time to present you tell me you want to go for the presentation because you are going to be the one to get the well done at the end of the of the entire presentation okay how do you handle such first off you have to be very wise because God help you the person that is going to do the presentation that wants to be at the forefront is your boss because many a times it's easier when it's your colleague you can easily walk up to your colleague and say come please I don't understand we did this thing together how is it that you want to take the shine for the entire team okay it's easier that way but when it comes to your boss what I would say this might not go down with everybody but what I would say is first off just allow them first off allow them to take the shine allow them to do what they want to do allow them to show that they are the ones taking the glory for whatever work it is you've done and then later on you can't walk up to the HR again or wherever it is that you saw B2 you have a line manager let them know that we actually do the work together and that's why I'm very big on you being able to communicate in your workplace if you've established the foundation of communication where everybody is open to talk to each other where everybody is not afraid of being shut down or you create such and that's why I'm always big on telling employers to ensure that they create an environment where the employees are free to talk, access you are able to let me in on what you're going through it helps you thrive and it helps you develop in your career now imagine the situation where you are shut down when you want to speak nobody's listening to you because I would just send them a resignation and go and I'm not even going to bat an eyelid about that but when there's already an environment where everybody can speak where everybody is free to let their thoughts out it's easy for you to walk up to your line manager or to your boss and let them in and tell them that we actually did this work together and so if this person continues to take shine for what I have done I might as well just concrete and go and if it's a very good organization your manager should be able to do something about it let's take that comment this comment is from Austin from Delta the essence of communication can't be overemphasized no matter the career communication is key because without effective communication dealing with a stubborn customer might boomerang even in religious circles any pastor who communicates poorly in this 21st century will be put off his educated and enlightened will put off his educated and enlightened audience no matter the anointing hence such pastor should go and acquire some communication skills come to the corporate world that is why public affairs officers are engaged to speak on behalf of the company because they are well schooled in that field do you know that using award inappropriately can cost a company to pay huge money huge money level front desk officers image makers must continually go for orientation you are welcome back what do you say I like what he is saying because you see you are the image of the company if I feel like in the security guard everyone in the organization should be able to communicate properly at every point in time because you see there is a language we have been talking about what comes out of your mouth there is a non-verbal communication that was even going to come to how are we how are we presenting ourselves non-verbally that is communicating a very wrong image of who we are supposed to be and it is not making us grow people will say people believe you more by what you have not said than by what you have said because what you say sometimes as a lot of people say don't do as I say but do as I do do as I say but then again what you don't do is even more important than what you have done because in whatever it is one person said trust me there are statements behind so how do you ensure that you are not misunderstood when you speak because I have gotten a lot of messages Gloria a lot of times it is not what I intended saying and the issue is people always expect that you are supposed to understand how I feel you are supposed to understand that this is what I am trying to say but how do you expect me to know that this is what you are trying to say if you do not let me know that this is what you are trying to say and your body language is not even helping it matters so for example you are telling me you are angry and then are you seeing people angry and smiling at the same time yes they are they are angry at you but they are smiling and that's why you hear this one that you are smiling at me I know you are angry please can you just let me know exactly what it is you are thinking in your heart so when you speak be very careful of your body language your eye movement your hand gesticulations how you respond do you nod your head do you smile do you be very careful of your body language because it is nonverbal communication there is verbal communication just what NJ is doing to you right now so there is verbal communication nonverbal communication which we have underneath the gesticulation body movement and all of that and then the written communication that we use in our place of work emails text messages and all of that so what you do not say is sometimes important than what you said so be very careful because so you wouldn't be misunderstood let me come to you Easty actually I was going to talk about verbal and nonverbal communication earlier when I said I wanted to ask a question however there is also another question I want to ask which has to do with being a diction coach what has been your experience trying to interact with individuals who are seeking to boost their career or enhance the growth of their career basically in an organization what has been your greatest challenge having to interact with them and what is the right language to use in an office basically okay been a diction coach I love the fact that Easty touched on that because it is quite an interesting part of what I do helping individuals and businesses communicate properly when it comes to diction I mean when you are in a corporate environment you are supposed to speak formally but we know we are still having that discrepancy between using Sir in Nigerian business environment because the white people do know you Sir they call their bosses by their first names but in a Nigerian formal environment people still cringe a little bit when you call your boss by your first name we have some companies that actually allow you to call your boss by your first name but then it gets to a point where you have to put the Oga or Oga Dis Oga that Sir, Ma but the white people do not really take that quite seriously so I just let people know that whatever it is you are doing ensure that you are not disrespectful insubordination is not tolerated so work be very formal as possible whatever it is that you are doing speak appropriately when you are in the office when you say appropriate speaking in the office sorry to caught you short the use of our native language like our native dialect in an office environment is that even proper even though we say that okay yes we are Nigerians and all of that given that in a proper organization there are different tribes different tongues there is it right for you to speak in your native language when isn't that rude when somebody else is by your side and the person cannot even understand what it is that you are saying of course it's rude so why do we do that well I feel like we just need to keep on see that it's from a pain point who has really pained about this issue I understand I've been in an office environment where I walked in and we were having a meeting and the meeting started and it started in Europe and I'm like do you understand am I supposed to be part of this me and somewhere in between my boss actually looked at me and said oh NJ so what do you have to say and I'm like I wasn't listening because you didn't understand the language no it's not whether I understand the language or not that was not the language for this meeting so even if I tell I used to tell them in my office I switch off and on so I'm not Europe I'm evil so you can't start a meeting speaking Europe and you expect me to just have something to say in between I don't speak Europe so at that point in time my dictionary you're not even only meetings you have your colleagues together you're in your room you're the only one whose dialect is different they're trying to communicate something between themselves and then they just switch their dialect and you're looking and you're wondering that can you please at least speak English let's respect the fact that people do not know that they are subtly planting tribalism that way it's just a subtle planting you really do not know because people begin to say oh we are Europe oh we are evil and then they're causing a division at work okay so English is what's proper for business environment so please let's just speak English easy one quick one please what about the use of email in an office environment basically we use emails to interact basically to individuals or our bosses or our peers what's the right tone or tonality that we're supposed to invite in an office environment only using an email is it okay for us to express our displeasure especially when we are upset with a peer in an email wow emails, emailing is another aspect of communication for businesses because when you're trying to express your displeasure in an email in as much as you're angry you have to turn it down a little bit because an email is a formal document and it's also illegal document it can be used against you and that's why you need to be very careful while you're trying to express your displeasure in an email I just feel like why send email to a colleague when you can just call the person there are some colleagues that you have to document it I agree but then they told me this thing that my emails comes across as harsh so I have learnt to stick to the issue not put any emotion in the email but detail the issue, do you understand it's very important because again we're in an environment where people can deny that there was no conversation especially if it is a colleague that you're trying so hard to correct something that has been repeatedly done wrongly if the person just make sure you stick to the issue detail it point by point write it without emotions you'll be fine but I strongly believe to always email things for evidence actually with a stubborn colleague I want to help you, you've had a conversation before and the person is not listening, you'll see me deeming absolutely thank you so much, good we have to bring you back we had an amazing time, thank you thank you now before we go and show you follow us across all social media handles that way so Africa you can interact with us further we had a fantastic conversation keep liking, sharing and commenting invite your friends and friends to also watch and follow the conversation if you missed our quote for today here communication works for those who work at it so you really must be deliberate about communication because that really can change your it can advance you very quickly in your career so take pay attention seek easy, seek glory they will help you out thank you for staying with us we really enjoyed watching and getting up close and personal with me as I enjoyed sharing with you media is a powerful tool with the ability to shift the minds of the youth in a progressive trajectory and I will continue to do my part through Waze thank you for watching and supporting the Waze brand as we wind down for the year please remember that all we need is love love for self for family, for neighbor for country and for humanity see you tomorrow at 8pm and happy holidays bye bye