Charlie Chu, Head of Customer Success at Vizru | SVIC Speaker





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Published on Oct 19, 2018

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Here’s what Charlie Chu, Head of Customer Success at Vizru had to say about working with us:

My name is Charlie, I lead the customer support here at Vizru and what that means is I want to make sure that we deliver everything that we promise you and that when you work with Vizru, that you’re happy, you’re satisfied in that our application is tackling and solving the problem that is unique to you.

One of the reasons why we’re relevant and what we do matters is that there’s been a shift in the market where customers are expecting a different experience from enterprises, from companies, from banks, insurances companies, even manufacturers. And it’s not always so easy to move and change to those expectations. There’s also regulations, process complexity that needs to be accounted for, so when you combine all these things, it makes it very difficult for a well-established company to adapt. What we’re doing is we’re giving these enterprises the ability to change, the ability to adapt. We create autonomous bots that are used to augment the way that businesses run their processes, their applications, their customer experience, and we’re able to do this quickly, we’re able to do this in a very agile way. I think we’re providing a tremendous amount of value to our customer that way and we’ve some of the largest enterprises coming to Vizru to solve these issues.

I think one of the benefits that we’ve seen through working with SVIC over the last year is that they give us an immense amount of exposure to what is going around, not only locally but also globally. We’re able to keep our ears on the ground and understand what folks are looking for, not only here but in Asia, Europe, Latin America, so it allows us to change and always keep our foot on the pedal. So I think that’s a great experience and we look forward to working with them for quite a while.

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