 Hey, what's up? Welcome back to the show. I got a great question for today's show and we'll just get straight into it So I got this question from a basketball coach. I've got a lot of texts recently from basketball coaches that do camps and clinics and Before I say this question if you're a coach doing any sort of camps in clinics Send me a text. I have a great program for you If you're looking to sell out future camps and clinics that you run I've had a lot of coaches have already gone through this program And I'd love to send it to you so you can check it out now with that being said this coach messaged me said hey I've been running a lot of clinics over the past couple months My clinics have been going great, which is awesome. I'm happy to hear that And he said the last clinic that I ran There were three people who didn't show up and they all asked for a refund. I Haven't run in this problem yet. What should I do? now Because this coach texted me. I was able to gather more information I asked them to send me over his website send me over his payment page and I saw on there that he did not have any terms right so if you run a clinic and You're not clear with how you do business and Someone doesn't show up to your clinic, which is very likely like if you run a clinic and there's 20 people supposed to come I expect there's gonna be at least one or two people who don't show up. That's that's normal You're not gonna get a hundred percent of everyone to show up every time And so with that being said you need to have a clear policy in place That protects you if someone does not show up Now there's multiple ways to do this You can set it up to where You're very loose and you Don't say what your expectations are and then you run into problems like what we're talking about Or you make it very clear on your website and what I recommend is That if you use Sam cart, which is my recommended Software that I use if you want a free trial of that go to build my sports biz calm click on recommended resources You can get a free trial there. If you Sam cart, I would have a video at the top of your checkout page and on that video you clearly talk about your expectations your terms and then when people sign up when they enroll for the clinic They agree to your terms and conditions on the checkout page That protects you this way if someone's like, yeah, I want to refund. We're not able to come Well, if they agree to your terms you take a screenshot of your terms You send it back to them and that quiets the conversation and I see a lot of people though they'll run these clinics and They'll get a lot of people who will send in emails the day before hey We can't make it tomorrow. Can we use this as a credit towards a future clinic? And this is the thing most coaches in this industry are way way too soft way too soft And I used to be a little softy snowflake, too Okay, and I can tell you just from experience being in this industry your business becomes so much better and you train really committed clients when you have high expectations and when you have terms in place if You don't have terms in place You're shooting yourself in your foot And that's on you right because any parent at that point for any reason they could say hey, we want to refund or They forgot about your clinic and they text you after that Johnny was sick like parents lie all the time about excuses Right so if you protect yourself, it doesn't matter if they show up or not like once they register they register all sales should be final At that point right but you get to decide if you went on your business that way or not And I will tell you running it that way at the beginning might feel hard because it's going to be outside of your comfort zone to Run your business and like to that degree But what's going to be better for you long term doing it that way or doing you know running your business loose Where your clients dictate your terms and your clients say hey, I want to refund I'm gonna get a refund right now or hey, we're not gonna be able to make it. So give us your credit towards the next clinic That's where you know, I can only try to To encourage you what to do you're gonna have to be the one who follows through at the end of the day That's it for today's podcast. Hope this helps and see you later