 Hello everyone and welcome to today's Business Skills webcast, Refresh Your Business. Today is all about uncovering the top 10 secrets for business success, sorry. So whether or not it's your own career that you're interested in or the actual business that you're running, you're all going to get a lot out of today. My name is Sarah Gonzalez and I'm from Redback Conferencing and we're joined by Katrina Frill once again. How are you? Good. Good to see you again. It has been a while and I know. Last time we spoke about this whole concept of people just needing to refresh whether it's in life in general or business or career. So today we're going to cover all of that. So I'm excited. I hope everyone else is excited. But before we get started, let's really get down to I think the main point that a lot of people probably thought about when they registered and that is why do you think people actually struggle in business? Well, I developed these 10 secrets over the last 17 years because I noticed that pretty much most people that I worked with as a coach or a business mentor would struggle in some way. So I wanted to unpack why people struggle and it really comes originally from my father's story and my father was in business or my life as a child and back in the day it was the Paul Keating time and Paul Keating said it's the recession we had to have or prior to the recession we had to have, we lost everything. My dad's business, our home, our cars and we packed up the four girls and started renting. And so as a young child I was just doing my HSC at the time and I remember thinking, oh, this is not good. This is not good. And my father had been in business for 25 years. So I wondered even at that early stage in my life about well, why do people struggle? Why is business so hard? And so let's look at 10 secrets today and see what you can make of it. Now some of these you're going to have as a high strength and some of these you're going to have as a low score and they're the things that you want to work on. So some of these things you'll be really good at. Okay, so as we go through these 10 steps, it's really about everyone really thinking about how this step relates to them, maybe scoring themselves on how they relate to it. Out of 10. Out of 10 would be great. So the first step, a secret is to have a look at where you sit on the extrovert side of the fence or on the introverted side of the fence. So these two, the extrovert and the introvert, what we've realised is most people are made up of both. Some people are extreme extroverts most of the time and some people are extreme introverts most of the time. But other people are introverted when appropriate and can step into extroverted activities and vice versa. Some people are extrovert and can step into introverted activities and to be successful in your career and in business, you've really got to have as much breadth of behaviour there as possible because if you are introverted side of the fence, little bit naturally, then what happens is you can't speak up and speak out about yourself and about your business and you can't do all those extroverted activities that are going to help you have success. And vice versa, if you're an extrovert and all you do is extroverted activities, what's going to happen is you're not going to be able to write your book, which is an introverted activity, or you might not be able to sit down and focus for hours and hours and hours on something important to be successful. Yeah, so I think a lot of people, you know, they resonate with one or the other. They either define themselves as an introvert or an extrovert. What are some tips that you could give people to maybe, you know, increase their introvert? Their breadth of behaviour, as I like to say. Yeah, because how do we even define what we are? Is it just being quiet that defines us as an introvert? Look, introverts... Most introverts have studied it, so I find that most introverts are expert on how of an introvert they actually are. And what happens is introverts can be drained by having people around them, whereas extroverts gain a lot of energy from people around them. So that's typically the way to define yourself. If you are in a big office and you've got lots of people around you, then extroverts will be really happy and will be gaining a lot of energy from that. Whereas introverts, by about Friday, will feel a little bit exhausted and need some time out. So that's all that is meant by extrovert-introvert. It's just that sort of, you know, if we define it that way. But I really don't buy into this we are one or the other. I was born an introvert, but at the moment I'm doing an extroverted activity. I've written four books, but I can also speak on stage in front of people. So can you see how those activities help me? If you can't write your book, then you can't get on stage. No one will ever know about your book. And so it's about just looking at which one you are or which is your tendency and starting to stretch your comfort zone and what you are willing and not willing to do. And have a little think about where you sit on the spectrum because it is many shades of grey. And if you want to be successful in business, you've really got to be able to learn how to behave in an extroverted fashion when appropriate and also vice versa. So that's all I'm going to say on this because I could actually talk about this concept for a very long time, but I won't say that we are limited with time. The second one to think about is people in business, the second secret is your approach. So working out, do you have a tendency to be more of a rationalist or have you got a tendency to be a more of a humanist? And in business, what we're looking for to be a success is a lovely blend of both. Whereas if you can only do humanists, you tend to go out of business pretty fast because it's all about the people. You'll spend all your money on people and have no money for profitability. Whereas rationalists, if you can only do rationalists, what that means is you're just all about the bottom line, bottom line, bottom line. You often forget about the people so everyone leaves and you have high turnover and that costs your fortune. So can I just, because on this and you speak to a lot of people in business and a lot of the conversation is about playing to your strengths when you are in business. In this example, you may be a humanist and some people have said, I'll just hire someone to do the rationalist side of things. Does that work or is it about you yourself having to develop yourself so you can possibly be on both sides? I believe so because even if you've hired, let's say your accountant is a rationalist, but your HR manager is a humanist, that would be stereotypically the higher the way it goes. I disagree. I think the HR manager who is a natural humanist because look at the profession they have chosen to be in, that's all well and good, but can she make rational or can he or she make rational decisions? Can they take into consideration when they're making decisions or strategically thinking about things? Can they look at it on the rationalist side and that will make them a whole business person, not just a one-trick pony. So even if you're an accountant and you're doing all the rationalist activities, they too need to understand that if they cut that or reduce that or reduce the funding in some way, they need to understand the humanist aspect of that and how that will affect the people. And so both parties need to be able to do both and you need to develop both skills. You cannot be one or the other if you want to be successful. Yeah, and I think this sort of does play into there's so much information and we've even had people in the business skills series before talk about leadership and evolving into leadership roles. Does this play into that when people talk about having empathy and people skills in order to sort of take that next step in their career and move into those executive level positions? Definitely, if you've got, sometimes you get a corporation that is a rationalist culture and sometimes you get companies that are humanist culture. And so what they've done is they've hired, let's say a CEO or whoever's the head of that thing, they've hired a certain type, let's say a rationalist is hired as a CEO. Naturally that's going to filter down. So naturally if that CEO goes into an executive coaching scenario we're going to be wanting to develop their empathy and their people skills and their humanistic aspects. And vice versa if we get a CEO and a culture that's humanist we tend to executive coach around that around getting them to understand systems thinking, strategic thinking, the rationalist decision making processes and stuff like that. So it's always balancing yourself up and giving you breadth of behaviour again. Great. Step three. This is an easy one to judge. So a rating out of ten for this would be great if you, how flexible you are. So working out, look people who are more flexible tend to be more successful in business. This is what this is saying. And if you are, let's say you're an entrepreneur and a startup you need to be ultra flexible at that time because you really don't know what your customers are going to want necessarily. So you've got to be quite agile and very flexible to find out what it is you want to offer the world with your product or service. The thing that I coach in a lot is that some people are too flexible and what that means is they're not able to set down processes outside on a system and they can be too flexible. So you want a nice decent rating here. You want to be about a seven or an eight but you don't want to be nine and a half all the time. Does that make sense? Yeah. So being flexible is a good thing and sometimes I'm coaching people who are just inflexible. So if they're inflexible they don't like change. They'll fight it all the way and we all have worked with people like that and they're just stuck in their ways. They're not open to new ideas. So really we don't want to be below five but I don't want you to be too flexible either. Sometimes I want you to stick to your guns and decide that that is the right decision and that's that. So what are the risks then? So we're sitting on the other side of the screen right now. We're rating ourselves. Yes. And we're about an eight, nine or ten for flexibility. What are the risks that we're then exposed to as an individual in our careers or either in business? If we're too flexible. Yeah. What it means is you'll be perceived. Your personal brand will be seen to be a flippity-floppity. Okay. And that's a typical term. I feel like there's a hand action that needs to... A flippity-jibbit is probably a better word. Yeah. Just too floppy. Like floppy. So if you're an eight, I think that's a good score but if you're a nine and a half that you probably want to tighten up a couple of your screws and become a little bit more rigid so that you can stand your ground and not be perceived as floppy and being able to flip and flop. We often accuse politicians. A lot of what's going on at the moment actually is because politicians are often seen to flip and flop. People don't like that. Same in companies. They don't want a CEO to flip and then flop on a decision. Just stand by your decision. Yes, you're flexible. Yes, you're open. But you're also able to make things stick as well. And that's important in business success. Definitely. Yeah. Just as important, I think. I love this one. Yes. Creativity. Often people that are highly flexible naturally will get a high creativity score as well. And in business these days, creativity is a highly coveted skill. We need you to be very good in your creative thinking because if you're going to be flexible, you're going to need to know, well, if that decision's not right, which one is? And that's creative thinking. Creative thinking is being able to come up with another option a new way. If that's wrong, what's our next move? And creative people always have another answer to each and everything. So to be successful in business, not only to be flexible, but to be creative is important. So give yourself a rating out of 10 for how creative you think you are. Now, creativity is interesting. Well, that's what I was going to say because you could think of it depending on how you answered question one. Yes. Could really work. It should match. It should kind of match. Because do people just assume, you know, creativity if I'm an artist or I'm in marketing or advertising that I'm more creative, but can someone who's maybe more in finance, is it more about the thinking as opposed to the designing? Good point, Sarah. I think what most people think of as creative is the arts. And I love to speak on creativity because I think people have a misnomer about it. And if they weren't branded the creative kid as a kid, as child, then what happens is they grow up saying, I'm not creative. And I absolutely disagree. I think creativity is in pretty much everything. If you're a parent, you need to be pretty creative because things are changing day to day, week to week with your children. And you can't, what strategy worked yesterday won't necessarily work today. So parenting is creative. Gardening is creative. Cooking is creative. And what I love about business is business is creative. Even if you are in accounting, for example, which people don't see as a creative role or a creative industry, rubbish. It's really creative. You're coming up with process re-engineering, improving processes all the time, new systems, software, training people. It's all creative. So I argue that everyone is creative. It's just whether you were branded that or not as a kid. And I'd like to shift everyone from saying that they're not creative to say, I am creative just in my own way. And whatever that is, what I'm doing today is very creative. My mind doesn't know what's coming. My mind has to think creatively when you're speaking for a living. And so to me, everything's creative, everything. Good point. Yeah, so give yourself a rating out of 10 for how creative you are. Do you want to go on to the next one? Yeah. I think, see, I personally think with this one, if you're in business or if you're working within a business, surely planning has to be an important element. Or am I just thinking way too basic? No, you're not probably thinking way too basic. But what it is, is can I ask you, are you quite a good planner? Is that one of your strengths? Organization, yeah. So that's how I consider planning. So what's happening for you here is, because it's one of your natural strengths, it comes quite easy to use. So you're thinking it's a bit obvious, but actually people that don't have it as a high skill really struggle with it, which means they will struggle in business. Yeah. Because business is all about, the more prepared we are, the more organised we are, the more we can fend off surprises. Whereas when surprises or fires start, because we've done so much planning, we have the headspace to work on these, putting out whatever fire has occurred. Whereas if you're not very well planned, you're not very organised, and you have a fire go off, can you see you're going to be in massive trouble. So being a good planner is something we always want to work on. It's an ongoing journey for the rest of our professional lives, just to improve our organisational and planning abilities. And if it's your natural strength, well, good on you, but it's not for everyone. Some people really struggle with it, particularly creative and flexible people. Because creativity, they almost fight against planning, and they think, oh gosh, planning is not creative. And yet really when you look at it, if you plan really well, you have more time for creativity, because creativity requires headspace. So the more planned you are, the more space you have for creative pursuits and improvements. It's very interesting because traditionally you don't associate those two things with each other. Like you said, if I'm a creative person, I was like, oh, we'll leave the plan in to the uncreated person sometimes. But yeah, I think it's like you said, I feel like with everything that we've gone through so far, it's important obviously to rate yourself in those areas. But just as we're coming up to the halfway mark, we might have been done, I'm losing count. Sorry, we're two by number. Just as we're going through that, what if we're getting to this stage now and we find ourselves all fives, for example, or maybe we're being too harsh or we're not, what can we do? So the way I like to do it is people put down a rating that's current and they just say, and remember the rating is just for you. So no one else has to look at this. So be really real with yourself. Don't, you know, you don't want to lie to yourself at this point. So if you are a five in planning, put a five but the number next to it, I'd like you to put down what you think your potential rating could be. And so let's say you put down a five and you feel that you could be a seven in planning or an eight in planning or you'd like to be a nine. Now what we've got is a gap of four and so what the brain does with that gap, the brain hates gaps and if we're doing this gap analysis, we are a five but we'd like to be a nine, then great, the brain says, oh, I'll go and sort out that gap and it will show you things that you wouldn't normally see if you hadn't done the work, if you hadn't created the gap. So it's almost our subconscious. Yeah, it goes and fills the gap. So you'll notice a blog on planning. You'll notice a book at a garage sale called Business Planning that you wouldn't have noticed before. So your brain will filter in things to help you. So that's why we're doing the gap analysis today. So go back on the first few that we've done and go and put down what did you get for your current rating for flexibility, creativity, planning and the others and what would you like those numbers to be? And again, it doesn't matter whether you're being hard on yourself. The brain doesn't care as long as you're being truthful to yourself. Some people just are really hard on themselves and other people are quite easy on themselves. It doesn't matter as long as there's a gap. So if it's an eight to a nine, the brain will still try and fill that gap even if it's only a one point. So if planning is a really good one and it is an ongoing journey, you never arrive at perfection with any of these things. Yeah, if you're giving yourself a 10 for everything, then it could be alarming. A very alarming and you're probably not very self aware and you're trying to think that you're perfect and there's no such thing as perfection. It doesn't exist. It's a manmade ego thing that we call things perfect. Yeah, it's a misnomer. There's no such thing as perfection and these things are all ongoing and you develop yourself and you just want to be getting better at them year in, year out. That's all. Where are we up to? Initiative. Beautiful picture here and I love this because initiative to me represents our fire in our belly, our get up and go, our make it happen energy. So give yourself a rating out of 10 for how much initiative you have access to and what would you like it to be? Now people that are very, very successful and actually don't just talk about starting a business, they actually go and do it. They're not just gunners. You know those people that talk and talk and talk about they're gonna write a book, they're gonna start a business, they've got this idea and then they never do it. It's because of a lack of initiative. Their initiative is low whereas with the entrepreneurial spirit initiative is generally very high and you can't stop these people. They're fire in their belly, their make it happen is high and we love these people in business too when they're employees because they make things happen. Well that's what I was going to just talk about. So what's your thoughts really on the whole concept of entrepreneurship within organisations? So a lot of people out here they might be like oh do you know what I'm not really going to look to start my own business but how do then I do that inside a business and how do I constantly show initiative and get that fire in my belly in order to progress my career. What are your thoughts all around that? Well my thoughts are I train primarily my corporate training business is all about entrepreneurship and as you know my title and linked in is a success coach for entrepreneurs as much as I love working with entrepreneurs to me there is this entrepreneurial spirit but inside organisations that's what that word means entrepreneur is an entrepreneurial spirit alive and well inside an organisation inside a person. Now ask yourself are you that entrepreneurial spirit inside a JOB a job and if you are then it's very likely that part of your skill set is a lot of initiative which means you're coming up with ideas you've got thoughts and opinions on things you're on committees to make change you're not just part of the winch culture so I find if you're not an entrepreneur or an entrepreneur you're part of the winch culture which means it's like I don't want to help the situation I don't want to be involved in supporting anyone that's out there trying to help the organisation I just want to winch about it whereas entrepreneurs and entrepreneurs they go no no no let's make a change and they're part of helping the change happen not just part of bitching about it in the kitchen so that's my take my take on the two types of energies the entrepreneurs have heaps of initiatives and they'll go and talk to the right people they'll look at what can they control about the problem or what can they influence about the problem so yeah that's a good point because you don't just need to come up with the idea as long as you've got some initiative to go and source the right people to come up with those ideas then you might rate yourself higher because I think a lot of people really associate this with creativity and going to start a business but I like the idea that you can just be the change maker you're the change maker you're the change agent you don't fear change like every other human being you're quite able to not only identify a problem but you're able to come up with a solution and that's what managers want to hear they just don't want to hear what the problem is they're probably well aware of the problem it's just that you know you're on the front line we want to hear from you because you will more than likely more than likely have the solution because you're front line and if you've got initiative you tend to not stay quiet and you tend not to be satisfied just whinging about it privately to people that just can't change the situation you go and talk to the people that could influence the situation yeah I just hate whinge because I just think it's a waste of time yeah it's a big thing of vine and that's why initiative is a big thing let's move on before you get too agitated I do get agitated stuff to whinge in independence the most successful people in business tend to be very independent type thinkers so ask yourself are you quite independent in your thinking that means that you have an opinion you tend to be able to go inside of yourself and say yep that's what I think whereas some people go around asking everyone their opinions so if I go to my let's say if I go to my mom who's been in business and ask her a business question is that the right person to be asking and then they say oh no don't go into business oh no don't do that oh no that sounds risky she's coming from a place of not knowing so what happens with interdependent type thinkers is they go around asking not only lots of people their opinions but also the wrong people and their opinions they end up with too many opinions and then what happens is they've got confused whereas independent thinkers do collaborate and are team players and they do go around going what's your thoughts perhaps but sometimes they just know their own thoughts and that's what they're gonna do so they may check their thinking with others but quite often they're very strong in their views now these people do have some personal development to do in their lifetime and that is that they do need to understand that collaboration is important and teamwork is important and asking other people their opinions is important however what they are good at is knowing what their opinion is and quite often disregarding everybody else's opinion so it's really a feedback to use it whereas their job is to just yes it's great that they know their thoughts that they know the next step that's fantastic but it's lovely just to check in and people as you know in teams we're now in a world where collaboration is essential staff want to be involved they really do whereas in the olden days back in my early career it wasn't a very collaborative culture whereas now we really value that most organisations do so independent thinkers are highly valued because they're very decisive and don't flip and flop whereas if you're very collaborative well done fantastic but your job is now to build up your confidence to be able to decide on something and stick with it and if you are an interdependent thinker then that will be your challenge you'll think asking 20 people feels safe and it's not safe you get confused maybe they just feel there's less risk involved have they made a decision as long as somebody is making some decisions because business needs to move on we can't just be collaborative and try to make one decision and it's taking us a year can you see so I often have to not only coach executives on the one side but I'm also coaching executives on the other side of this fence and where do you sit what's your current rating how independent are you because you'll be more successful because you'll be decisive and able to make decisions and making sure that that's a skill set you have because it'll be a good skill to have so we'll move on to the next one now so this is purpose purpose is interesting I feel like a lot of people may have a lot of influence because I think you might enlighten us a bit thank you purpose what I want you to do here is I'm going to explain the two sides of the fence one is there's a whole bunch of people looking in their careers and in their business and they're doing what they're doing because they want balance they want work, life, balance and on the other side of the fence are all these people that are in business because they're wanting the challenge of it now if you look at those two things which one do you think naturally would be better in business and more successful because challenge doesn't scare them they're looking for the challenge they love the stimulation of the challenge they love going to the next level they love the fight of creating a business from nothing or improving their job and those people do really well in business and with people searching for this elusive stupid work life balance that's different for absolutely every individual there is no blanket work life balance what is balance for me and what is balance for you just our ages will make our needs different let alone whether we have kids or not will make a difference and where we're at our status in life is what will make a difference so this work life balance it's what's balance for you and you'll know whether you're reasonably balanced is depending on your mental health and quite often your physical health and your emotional health if those things are all in good nick then you're kind of balanced for what you need so anyway back to the challenge people these people go for it they stretch themselves they get out of their comfort zone they love change they struggle in business because they're driving their careers and they're driving their business forward whereas work life balance people just want status quo hunky dory don't want to get too stressed and they don't even know the difference between good stress and bad stress whereas challenge people understand good stress good stress pushes them forward and makes more whereas work life balance if that's your purpose and that's the purpose of your purpose of having your business then you'll find you're just looking for status quo you're not putting in as much challenges you would like so I don't want to upset the audience because they'll go I want work life balance and challenge me too you can you've just got to find out what that tipping point is for you now I understand this more than you imagine and that is before I was 25 I had two burnouts before I was even 25 I had to sort this tipping point out because whatever I was doing was not right for my body to keep me in good physical health as well as emotional health and mental health so I was able to work that out very early in life so if you find that you need a coach that understands this tipping point I'm your gal because I've been there and I understand it and I learnt it quite early on in my career otherwise I'd be dead by now it's actually very important now and I think there's a lot of organisations who are talking about this more and when it comes to the wellness and the mental health within organisations I think 10 years ago if we were having this discussion it would have been a lot different in terms of how this ranked it would be like oh just something we toss away to the side it's not that important but I'm glad that it's coming up and I think it's something that we all should be rating ourselves on and getting it right for us because some people are gentle little souls and do need a really beautiful work life balance and challenge even the smallest bit of challenge may break them do you know what I mean and so that's not for them which means you don't recommend things like go for the big promotion why don't you start a business I mean this is just not for them these people should really try and find tranquility and peace in their life and they're the people that are great to have in JOBs because quite frankly they stay a long time they become masters of their game they're not looking for the next big promotion they're happy with the status quo and I love people like that working for me or around me and organisations love them because they stay whereas these big challenge people they're often difficult to manage they want to get the next big job and they want the next big promotion and they want the next new thing so again they're very hard to manage definitely rate yourself honestly on that one I think now as we move on now we move I think we oh yeah we've got this one emphasis emphasis is interesting probably not what you're thinking but emphasis is really understanding what type of person you are and I had to learn this the hard way emphasis is knowing whether you are a technical genius person and you want your emphasis in your career and business to be on technical brilliance or whether you're going to go for general management and what I found was that for me generally managing things and not doing my technical genius was very disappointing to me whereas for others they're happy to leave their technical genius behind they move into management and they start teaching and managing others to be the best they can be in a team whereas I had to learn that that's really not where my joy sits my joy sits in doing my technical thing and so now that I've learnt that I know how to make myself happy and that is to stay in my technical genius which is teaching so educating and just doing it whereas I don't want to teach others necessarily teach others how to do it and manage them I just want to keep on doing so what I find with a lot of people technical geniuses are the ones that are promoted and they're promoted outside their technical genius because everyone thinks geez they're good at it let's promote them to team leader team manager or general manager whatever and they end up wondering why they're really unhappy it's because they didn't have this self-awareness that general management really wasn't for them and that they really miss doing their technical genius so again we don't need to spend too much time on it today but it's just an interesting thought to remember that you've got to know what's going to make you happy you've got to know what will make success for you and once I worked out that general management isn't for me it's doing the technical thing I now no longer need to worry whereas for others they're in these general management roles and wondering why they're miserable well yeah there's this assumption isn't there that you know if you've got to go up something you need to go up but sometimes it's okay just to keep doing and if you're a doer then enjoy it engineers, accountants, lawyers sometimes these guys are so technically brilliant that you just need to pay them more you know just the more value they give the more mastery over their industry then pay them more but don't necessarily promote them just double check and it's up to us to manage our own careers naturally and if general management isn't for you and that emphasis is not going to give you more joy then don't do it and I'm happy to have that conversation with people if they're a bit confused and wondering why they're not as happy so we're moving on to the last one now and sounds quite apt yeah it's nice to end on this again this is an obvious one how much determination do you have so this ties back into initiative quite often high initiative people are very highly determined and also to independent thinkers are often quite determined in fact a little bit too different sometimes they can be really determined to change your mind on an issue and that's fine if their influencing skill is amazing and you just can't but not agree with them then fantastic they have effectively influenced you but anyway have a think about where you sit how determined are you for success if you're not and there's a low score then naturally you're not a driver you're not interested in that challenge you don't have that get up and go make it happen so your determination for success is quite low so this is a real bloody obvious one however some people are very high with determination and so that skill of determination needs to be put to good use otherwise it tends to go in the wrong direction so if you apply determination correctly to your career and business you tend to do very very well because you can stick with it through all the hurdles and you can drag yourself up to where you want to go and that's a fabulous skill somebody that has a lot of resilience and they'll make it no matter what and all those silly Facebook memes that go around are quite often around this whole point isn't it is keep on going keep on going stick with it you'll make it in the end well in fact determine people do make it in the end there's no doubt about it and you want to have a bit of this naturally in your body in life in general though wouldn't you as well yeah so I doubt that there's many people out there that would be very very low in that because especially the people on today's webcast because they're actually on here they're wanting to they're determined to learn more and be better in what they're doing they're activated lifelong learners that's why they are here and they are determined to get to their next learning experience whereas a lot of people might have registered for example and they weren't that determined so they didn't make it and they might say oh I'll listen to it later great that's terrific let's see how determined they are to listen to it later it comes down to the minutiae in life and you know how do you eat an elephant one mouthful at a time how do you become successful one step at a time and so hopefully today these 10 secrets add to your thinking a little it's great that we've got all of them now we've spoken about them but they all sort of intertwine with each other which is what I'm starting to get as well so I'm going to do this afterwards and rate myself if anyone has any questions please type them through so you're going to do the quiz I am but not right now no not right now because it's a big quiz yeah it is what is the next step then what is this free quiz so how can we go and we can check check in with ourselves on all these 10 steps you've just given yourself a rating out of 10 intuitively you know just off the cuff how you felt the quiz will do is actually give you a real rating and what's great about it is I love when people were spot on their intuition and their self-awareness their score matches the real quiz but other people who are more exacting will love the quiz because they like the exact score their rating out of 10 for each of those 10 things so it doesn't matter who you are whether you're an exacting type and love a bit of a number or you just want to do it for fun and see how intuitively correct you were either way just email me just email me and I'll send you the quiz yes excellent so just kind of find your email address right here so it's Katrina at Katrina.com.au yeah funny spelling that e it gets me every time we don't have any questions that are coming through at the moment but thank you so much it's been amazing anything else that you'd like to leave people with you know what's your one tip for business success moving forward and how can people get in touch with you if they want to learn more or they find they're quite low in some areas that's the whole point of the free coaching session so what I love to offer when I have these opportunities to speak to a large group of people is I offer a free business coaching session so you can just email me for the quiz and email me saying I'd like a free coaching session thanks and I'll get in touch with you we'll check our diaries and we will get together a suitable time if you're very very far away from Sydney then we'll do it online on Skype or phone Skype only if I can be bothered putting make up on that day or mobile if I can't and then so we can do it either or you will get your value regardless but what I'd love you to do is use those that opportunity to talk about the things that you're most challenged in so we can talk about that of any of the 10 things or you might have some other thing that you'd like to talk to a business mentor about or an executive coach about let's see how we go and that's the whole point of the free coaching session is you get to touch base with a different person with a different perspective yes exactly we've also got just some feedback great presentation this has really helped thank you so much so really really great to see that people are getting something out of this and I think it's important that we do take some time out 45 minutes just to focus on ourselves rate ourselves and then hopefully if possible move forward and try and enhance ourselves in any way shape or form I hope you've enjoyed it lovely to have you here this morning thank you so much please fill out the survey as well because we love to hear your feedback and if you want any additional resources we'll also send them to you but thank you Katrina once again it's been an absolute pleasure great to have you here and thank you everyone for joining we really hope that you got a lot of insight out of this please take the quiz because I'm really looking forward to understanding my intuition is in line with everything that it's been to be thank you for joining we'll send you the recording and enjoy the rest of your day and the next of the business skills series that we have to offer see you soon thank you for having me bye