 New technology and education programs can really help and improve the quality of students' learning, but as important are the staff who support them. We spoke to Deborah Green, CEO of USISER, the professional body for digital practitioners, to talk about the importance of digital expertise in the sector. Well, there's a huge amount of synergy between the work that our two sets of members do, and so we work really closely collaborating to share best practice, to expand knowledge amongst our members, and to also lobby and disseminate information on issues and opportunities that are common to both of our memberships. IT professionals span a huge range of skills, and HE is a really challenging sector. So in many ways, it was the heroic efforts of IT professionals in the pandemic that achieved the almost herculean task of moving over three million students, lecturers, researchers, academic leaders, support professionals, seamlessly online at pace in 2020. There's been a huge amount of collaboration over the past 20 months, and for me that's one of the real silver linings of the pandemic, because academics and IT professionals, learning technologists, are working seamlessly together now to improve the learning experience and the research experience for all. And so it's a strategic partnership now between IT digital practitioners and academics and researchers to make sure that all of the tools really enhance the experience that they're trying to create. There's a belief that now there's no going back, that everything will now be, we choose a very blended learning, but the reality is actually quite different at the moment. In the short to medium term, every institution is going to have to think about what model it wants to adopt, and it will tailor that to meet the needs of its particular student cohort. So the challenge for the professionals that you size are represents IT professionals is in making sure that whatever model they adapt, we support and enhance that, and whichever model they do choose, some level of digital enhancement is going to be necessary.