Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Published on Dec 24, 2019
SDGC19 speaker Niels Corsten, Service Design Lead at Koos Service Design, presenting the Service Design Maturity Model at the global conference in Toronto.
In this talk, I will be sharing the Service Design Maturity Model, a framework that gives structure and helps large organisations to implement and scale service design. I will elaborate on the different maturity stages and four identified factors that indicate the maturity of your organisation and serve as guidelines for further maturation. Using a range of real-world cases, we will share our thoughts on common barriers to maturation and share strategies on how to grow your company’s maturity. Join the global service design community: https://www.bit.ly/SDN_Slack