 The United Arab Emirates have been a big supporter of WISIS and its mission since its inception in 2003. And I'm delighted to have, as a guest from the UAE delegation, Lieutenant Colonel Mohammed Al Ahmed. Colonel, Lieutenant Colonel, how are you? Fine, and yourself? Welcome, and thanks for spending the time with us today. Now, we've had a lot of progress in your country in terms of the implementation of information and communication technologies. We've launched a large number of E and smart services for the government to interact with its population. Tell me about that process. How did you do that and how are you able to achieve quite high targets so quickly? You know, as you know, that United Arab Emirates, we have a wide leadership and government who are always keen in making people happy, feeling safe, and their life are in comfort. So providing services, you know, that was one of the main vision of our leaders in the United Arab Emirates. As a matter of fact, there is a national vision 2021, where that, you know, to put United Arab Emirates rang in the most the best countries in providing high quality services to the public. So that the project, each transformation project was, you know, part or one of the initiatives which that will meet that vision of the government. So we had about 339 services which we needed to put into smart and E services to deliver those services with high quality to the public through different ICT information technology channels, websites, mobile phones, kiosks, all these different channels. So you had an ambitious goal, it's fair to say. What were the major challenges for you in meeting that goal? We had, you know, a couple of challenges, actually, you know, first and biggest challenges we had that E services readiness as a matter of fact. We are in the Ministry of Interior considered to be a very large ministry and government body that deliver services to the public to entire public. Everybody in the society, everybody in the community will need such a service, no matter how old or where he is from that, you know, those services need me. In the back office, you know, to make the E services readiness, you know, you need a couple of different application, different database, you need to incorporate in line with your developing your E services. So that was one of the biggest challenges we had. Simultaneously, you know, other team were working along with the E services team and making sure that we are ready for those services. Other challenge we had is that integration with other governmental bodies, you know, because they have different database, they have different application and because we are dealing with many, many governmental body as well. So that was a big challenge we address and we have met that challenge successfully. OK, so integrating all the various government bodies to better face towards the population. This is your challenge to eliminate the customer, you know, just because he need to deal with only one government body, he doesn't need or she doesn't need to have different body of government, you know, to go by and finish their requirements. OK, so it sounded like a reasonably tough process. There's a lot to do. What did you learn from the process and what is the next step? First of all, you know, that the best and the best point we have learned from this project that we have created a one governance customer service. I would call I shop, you know, if you are in because, you know, United Arab Emirates, we have about seven different Emirates across the country. So I mean, when you deal with Ministry of Interior, if you are in Abu Dhabi, so you go to a customer service, it's like exactly. You have the same feeling when you go to Sharjah and you deal with that customer service. So having concise customer service with same technology, with same governance, that's one of the things that we learned from this project. Actually, what's the next step? I mean, again, we learned from our leadership that, you know, we don't stop somewhere, you know, we are always having something new to deliver. We have something. So we are thinking always what is the initiatives or what's the innovations and delivering the services to public to make them and to ensure that they are happy. They are safe. They are, you know, dealing and receiving the services with happiness and with their comfort and their comfort zone as well. Well, Mr. Ahmed, we wish you all the best with that project. And thank you for your time today. Thank you, sir. Thank you very much. Thank you.