 Hello. This tutorial will show you how to access and log in to Cisco Finesse. First, log in to your virtual desktop or Citrix environment. Then open the Firefox browser from the desktop. You may be prompted to make Firefox your default browser. Click Not Now. In the address bar at the top of the window, enter the URL as shown here. Next, enter the Finesse login information that was provided to you by ITM or your manager. Please note that the username is case sensitive. Then, click Sign In. You are now logged in to Cisco Finesse. If you need further assistance, please feel free to contact the FBI Service Center.