 Well, I'm delighted today to be joined from the United Arab Emirates one of the delegates to the WSIS 2015 forum His name is Mohammed al-Khamis. Mr al-Khamis. Hello and welcome. Hello. Now you're with the smart government program In fact, you are its director The government came to you with a mission didn't they we heard about a little bit about this last year Tell us what the mission was and how you got there. Well, thank you for the for this opportunity Basically the on 22nd May 2013 the UAE government basically embarked on this bold Initiative which is basically transforming its government services from electronic form to more smarter services and His Highness Sheikh Mohammed the Prime Minister of the UAE and the ruler of Dubai gave very clear directives You've got two years to transform your each services to smart now during the course of this two years The the the the t.r.a. Basically telecommunication regulatory authority in close coordination with the Prime Minister office Have worked with the government entities in order to achieve that ambitious goal Just just before you go and buy smart you mean essentially so people can access these services from their handheld devices absolutely I mean I mean by smart I mean we mean services available on smart devices Whether there's an iPhone or iPad or any smart devices available the idea is to provide services to the end user Around the clock to 24 hours seven times a day around the clock and basically to provide some personalized services So all the government had to basically government entities had to change the way they think about services In order to make them simpler and make them easily accessible for those customers Okay, so you're two years to do this and you did it. Well, I'm glad I mean I've had been I've been interviewed last year Where this all started and we were in the in the first year and our transformation. I'm happy to be here I'm glad to basically say that we have achieved our first milestone We have 337 priority services of 41 federal entities which have been transformed These services so the transformation percentage or the transformation index as we as we hold today is 96 percent So 96 percent of those priority services have been transformed to smart That's 100 percent of 35 entities Achieved a hundred percent transformation. We have six entities who have achieved around 90 to 99 percent of transformation However, I as I'm delivering my interview today. I'm very sure that we have also exceeded those percentages now The the good the beauty about this transformation is that we've looked at various Sectors so the number of services been transformed Span across spectrum of sectors. We've got the health sector. We've got the education We've got infrastructure and power sector. We've got the social affairs sector So really we tried to ensure that every stakeholder base and every customer base of those sectors had been serviced basically, okay? So you've come a long way clearly and in two years as well. What remains to be done there? Well as our leader leadership taught us that in order to stay at the top You have to always plan ahead and always strive with hard effort to always look ahead in the future and how you deliver that While we were achieving our transformation working with government entities We've had been also working side-by-side on our parallel strategy a strategy was put forward In in collaboration with our with the Prime Minister office We've called it the national plan of smart government and basically the strategy Looks at four main pillars four main strategic pillars. We've got the people basically how we could increase customer satisfaction We've got the government. How can the government work efficiently together? We've got the knowledge. How could we use how we could increase knowledge using ICT and the last one is basically innovation Because we believe in innovation So how we can increase innovation by the use of ICT the national plan basically looks at seven Priority areas in order to bridge the gap in order to excel to the next level We've looked at the four priority areas the seven priority area Sorry first of all, which is the smart infrastructure So how we can deliver infrastructure which can be able to cater for the future expansions We've looked at the smart identity. So how can the customers be able to to get what they want and interact with the government online? While ensuring that the identity is secure We've got the outfit and engagement how to ensure that none of those customer base are left behind to ensure that on board Whoever is whoever doesn't have the IT background should be also be able to utilize and benefit from the customer services We've got the human capital basically a center of digital excellence Basically derived to to aid and assist the government entities in bridging up any gap in terms of technical advancements We also have the government governance and policy again Leap-frogging and providing services online does not mean You know, there should be some sort of a governance or policies related to that to support actually and the lastly is the service modernization So with the whole mindset being shifted towards delivering services with the with the customer in mind Entities will now have to look at what the customer wants and how they want the customer service to be delivered to them And that's a very big mind shift. So as we move forward to the future This is the three years plan And we really look forward we've already started with the implementation and hopefully I'll be here in the next three years And I'll be able to provide you more a positive input on that Well, I look forward to that meeting. I'm Mr. Muhammad al-Khamis. We thank you for your time today. Thank you very much. Thank you