 Axel asks, I use Microsoft 365 Outlook with Exchange Microsoft Cloud. I have additionally included IMAP mailboxes in Outlook Profile. The option Import-Export is disabled. How can I enable this for the user? I want to create a PST from an IMAP account to import it to another mail account. The usual reason for that is that the language that you're using for the Office Installation, which here in the United States is EN-US, does not match what the operating system language settings are set for under, let's see here. I included a couple of links there, but under normal circumstances what you've got to do is go into the regional and language settings under the operating system. On the administrative tab, the latest language for non-unicorn programs is set to anything other than exactly what you see is installed for your office package. Again, EN-US or the United States, you will have that issue and that's the quick way you fix it as you go into there and change it so that it matches what the office setting is. It can also be disabled by group policy. For that, I've also included a link that I guess Christian will give you access to that shows what policy settings are involved. It's all right, if you're watching this on YouTube, scroll down. If you read the blog post, scroll down. I would add if your company does the normal templates for their software installs, most likely it is policy related and you just need to make sure you include the right people when you're a troubleshooting issue. Include the right people, that just sounds so judgmental. People with the admin access, was that better? That more specific, so that's right.