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Published on Jan 16, 2012
Applications allow you to add content to customer's webpages, to the visitor's browser, or to the Agent Console. You can also create new chat windows, new agent console solutions and monitor visitor activity outside the web site. Plug-ins allow you to run different actions based on decisions made by LivePerson's Intelligent platform. In the following video series you will learn how to develop, upgrade, and install a plug-in based application.