 Does it work for you, Eric, to share the screen? Working on it. OK. So maybe in the meantime, I can start with the short introduction. My name is Jon Amethom, and I'm the executive director at Wikimedia Sverium. And I will initially give you a short introduction about the content partnership hub and what it's all about. And then I will hand over to Eric, who will be talking a little bit about the help desk, a specific part of the content partnership hub that we're developing. And finally, we will have a short workshop section, which will be led by my colleague, Josefine Helig-Glarsson. But we will be discussing how to get involved, both in what you want to ask questions and if you want to support the help desk. And be part of that, being one of the experts helping out or one of the organizations supporting it. So but let's get started. We want to keep this introduction very short and make sure that we have enough time for you guys to be part of the discussion. So but as you might know, the Wikimedia movement has worked very hard to figure out how we can improve our global impact by 2030. And over the last few years, we have developed a number of strategic recommendations and these recommendations, they are intended to kind of guide the movement's work and the investments that we'll be doing in the coming years. And one important change that will take place in the next eight years or so is that the movement will establish a number of so-called hubs. And the idea is that these hubs will help to make the Wikimedia movement more diversified and to ensure equity in decision-making. And it's important to note that no such hubs existed this time. And the idea here is that we will start experimenting and see what these hubs could and should be doing and how they should be organized. We can meet us very, we're working on establishing a thematic hub around content partnerships in the coming years. And we wanna do this in partnership with other Wikimedia organizations. And we want to together with them, we want to provide a number of services to Wikimedia affiliates and volunteers across the world so they can establish more and better partnership with content owners. For example, we can talk about bringing digitized content that will be scanned material from museums or universities to the Wikimedia platforms. And the main idea with the content partnership hub is that there is an enormous amount of knowledge. I mean, there's information and knowledge that we wanna gather from across the world, from across organizations in the form of, for example, media files and data that will be super valuable to add to the Wikimedia platforms. And that our partner organizations, hold the key to this. But we also know that the available capacities and capabilities, they are limiting what Wikimedia organizations and volunteers are able to do. For example, how do you form a strong partnership with an organization? How do you upload media or data or support the organizations themselves to do it? How do you make sure that the material is added to Wikipedia articles and otherwise being reused? And these are all very difficult tasks. The content partnership hub, we hope will provide kind of an organizational support and a bit of the missing infrastructure that is needed to make these partnerships more frequent and successful. The Wikimedia movement has a huge amount of experience working with partners and the content partnership hub will not be replacing work done by others. And, but instead of the intentions that will be directed and answered to the needs of the Wikimedia, kind of filling the missing gaps, the missing puzzle pieces. And we believe that more collaboration and coordination between Wikimedia organizations can be achieved if you decide to invest in it and that the hub can be a vehicle to do this, that. We also believe that providing technical and other expertise and other support will allow more affiliates and volunteers in the movement to get started with content partnerships. For example, we could provide staff time from our developers to help a new Wikimedia user group upload images from a national museum that they've partnered with. So we wanna help, try to help unique and valuable content from across the world to get online. Next slide, please. We already started a number of discussions, what type of support will be needed, what the hub could be working on. And we also come back to a needs assessment. And that intention here was not just to have discussions with the people we know, but to actually reach out to people and learn from people from across the movement, what kind of stuff they would need help with and what would be valuable for them to get supported. And we identified five areas where our team could make a valuable contribution with rather limited resources currently and that we could be starting the work in the near future. So to give a couple of examples, this includes capacity building where we try to find ways to support new staff and volunteers to kind of effectively work with content partnerships. For example, to provide better documentation on learning materials or to support a knowledge exchange. And later today, my colleague Yusefine Helert Larsson will give a presentation about an exchange program we're developing, which is called the Grand Tour of Wikimedia. So please listen into that presentation as well. We also need to see how providing software that is actually working all the time and that can really lower the pressure for people so that people that want to work on uploading media files of data can do that in an efficient way. And for this software development is an important part of it. And we are supporting volunteers developers on their work and also dedicating staff time to improve the critically important tools. Our colleague, Sandra Falkner here, she will be having a workshop later today as well around lunch here at 12 o'clock on what type of support it's most valuable volunteer developers that are creating and maintaining these important tools. Another example is international partnerships that we have a lot of contacts within the UN agencies and other intergovernmental organizations. And these kind of organizations, they have data that is really, you know of importance for across the world and have a global focus. And they wanna have partnerships across the world with different local organizations. But there's a lot of work to form good relationships and partner with them and to make the content available on through media platforms. And we think it can help with that. But this today, we're gonna focus on the help desk and have a hand over to Eric to tell a little bit more in detail about that work. Thank you. Thanks John and thanks for giving me the word. I will try to share, slide and talk at the same time as I can. But as, just as John, I'm working for the Swedish Wikimedia chapter, Wikimedia Sparia. And I'm working a lot with the rest of the team for the content partnerships hub. And one, I think vital and important part of the hub as John mentioned is the help desk idea. And when we did the needs assessment that John mentioned a lot of Wikimedians reached out and requested to get practical help. Practical help, for example, when it comes to making content from partners available on the Wikimedia platforms. And as a solution to this request for practical help we decided to develop and launch a help desk. And the idea behind the help desk I'd say is to be a relatively reactive support function. There's a need from someone in the movement and affiliate or volunteer. And the help desk team can provide the support that this affiliate or volunteer requests. And this support can be in pretty much any part of the journey, so to say. It can be from the very early steps. How do you make advocacy for free licenses? How do you create partnerships with glam institutions or whatever it could be? But leading towards the end goal of making content available on the Wikimedia platforms through, for example, batch uploads and so on. And it is reactive in the sense that it will respond to the needs of the movement. It's not something that we decide and prioritize here from Sweden or from the global content partnerships helps team, but it's an effort to try to involve the entire movement and build capacity and experience when it comes to working with content partnerships in the movement. I will elaborate a bit more on a few vital parts of the help desk that will make this possible, such as the expert committee later on. But first, I want to spend a few moments to discuss and give a few of the early ideas we have on how the help desk process will actually work. So like a very important goal for us when we have been trying to develop the help desk help desk function is to keep the barriers really low. It should be something that the experienced chapter that wants to help with the batch that we can get help from, but also from underserved communities and represented communities, and maybe especially the ones that wouldn't be able to do this otherwise. So we're trying to define the best way for how to lower the barriers as much as possible. And later on, we'll go over into more workshop mode and try to discuss together. And I would really love to hear feedback and ideas from you guys and how we can do this in the best possible way. But the very basic start of the help desk process would be to send an email to the help desk email. That is helpdesk.com.com, as you can see on the slide. We're also planning on starting monthly office hours for the help desk where anyone who wants to get support might find it hard to formulate the email in the best way or so on can come in and ask for help. And also when it comes to more practical questions. When a request has come in through the email, we will have an expert committee that I mentioned previously that will give an initial feedback. And we will also form working groups where we will invite all parts of the working media movement to try to help all the requests go in the right direction. And the working groups are still to be organized. But the idea is that they will consist of staff and volunteers that have expertise when it comes to exactly this kind of work. And I think that there's several areas where it's really important to involve all parts of the working media movement. When it comes to communication, like how do we reach out to all communities and inform that there is a help desk that can respond to their needs? Implementation, like how do we actually do the actual uploads using the contents? And so on and so on. I've initially perhaps writing reports. How do we work in the best way to decolonize knowledge, which is something I know that a lot of people are passionate about in their movements? How do we get more books to WikiSource and so on? And I think that it would be really interesting to form working groups in several different areas to try to see how we can bring the help desk as far as possible. And I think that this is also an area where it's really interesting to look into how we can develop joint applications for funding. Now I mentioned the help desk and the working groups. But I also mentioned the expert committee and I wanna spend a few moments elaborating on the expert committee because I think that's a really important part of the help desk. And we can also today announce that we have an expert committee and running, which I think is very really great. But the work of the help desk, as I mentioned, will be guided by an expert committee. And the committee is a committee of international glam experts that help us prioritize, overview the request and develop guidelines for how to prioritize the work. And why did we choose to have an expert committee for the help desk? I think in the very basic sense, it answers to the question how the help desk should prioritize between different requests. And when we have tried to develop the help desk concept, it has been really important for us that it's a global service for the global movements and not only influenced by the minds of a few Northerners. So the expert committee is a committee of experienced Wikimediants who have done work with content partnerships or glam institutions. And that have innovative ideas when it comes to supporting the movements around content partnerships. We have also developed a portal for the content partnerships hub on Merra. And there's also a concept paper for the expert committee and how it works on the portal. So if you want to dig into the details, I'd welcome you to go there. But with the help desk process and the expert committee, I think we have most things in order to start, to slowly start to do the work. And with this, I'd also like to show you the faces of the great volunteers in the expert committee. Subashish Panegray, Patricia Diaz, Mehashem Abbas Mahmoud, Nassima Shavoun, Bodhisattva Mandal, Susanna Ones, and Gede Polto. Great group of diverse people from across the Wikimedia movement that come in with different backgrounds and different experiences, but all innovative ideas on how to develop the help desk in the best way and how to prioritize between the different requests. And we have also actually had the first requests pilot requests to the help desk that we have started to work on and find the best way to handle. So with this in mind, my idea is that we go over to some work shopping parts, but maybe I see that there's two questions already in the chat. Should we save all questions for later looking at John and Josephine or should we try to go into them or respond to them in the chat? Maybe we can try to answer them in the document as well or if you have a few minutes and then we can round up. So if you have questions, save them for the chat and we'll try to do all of them, either respond to them in the chat or take them at the end and then go over to actually do some work shopping. And with that, I hand over to you, Susanna. Thank you very much. And we will, we want to, oh, there we go. We want to divide you into two groups now and that comes from where you see that your knowledge or your understanding or your role in the movement is. So one group will focus on you that want support, want to get support from the help desk. And the other group is if you have a capacity, et cetera to give support through the help desk, because, yeah, as we've heard, we or the expert committee won't do the actual help because that's also spread out through the movement. So we will, I will share the link to the etherpad again and this will be used as documentation because if you scroll down there, you will see questions for discussion. And group room one, that is, if you want to get support, thoughts on how you can make use of the help desk. And there two questions will be discussed. The first one is the draft process and if that would work for you or how it could be improved. And the second question is, how do we make it easy for you to understand what help or support you can receive? And also how do we communicate? Those are linked, of course, but also to reach underrepresented groups or new people. So how can other people that isn't in the core or get updates today? How will they be reached through the help desk? In the second group, group number two, there will be discussions on how to contribute to the help desk. And then the first question is, in what way do you think your organization could support the help desk? Which what experiences, competences and resources do you have that could help affiliates or volunteers that would like to develop partnerships and where media and or data can be shared on our platforms? And the second question is, what would you need to be able to participate in the help desk? For example, formal agreements, funding, staff time, peer network, project management, and there you can specify it if it's a need to have or a nice to have. So group number one, you will be able to join if you want to make use of the help desk and group number two, if you will contribute to the help desk. So then I would need some help to start to break up groups. And I see that we already have them. Great, thank you, Joel. So group one, room one is group one. And there Eric will be to guide you through those questions and myself as well. And in room two, John will lead the discussions. So if you open breakout rooms in at the lower part of the Zoom window, you can be able to join room one or room two. And I encourage you to do that right now. So please join where you think you're suited to be. Yes, we are coming back after the breakout. Five minutes before closing. So please take part in whichever breakout room you would like to attend. Room one is if you would like to receive help from the help desk. And room two is if you would like to give help through the help desk. I see there are a lot of people still in this space. But please join. Yes, room one is give help and room two, no, room one is if you want to receive help. And room two is if you will contribute. So if you feel like you want to start a partnership but you don't really know how to, or if you have a partner with lots of data and you need help in helping them upload them, then you go to, or other things like that, then you go to room one. And if you have a lot of experience in partnerships or data uploads or strategic data and would like to share that knowledge with other partners, then you go to room two. So I see there are still quite a lot of people in this main space. You can open the breakout rooms in the lower part of the Zoom window. And then you can join breakout room one is if you would like to make use of the help desk. And room two is if you would like to contribute through the help desk. So we are currently into breakout sessions where we discuss the help desk concerning content partnerships. So if you would like to join in a content partnership and or have experience in content partnerships we have two different rooms for you. And now we will also distribute you to these different rooms. Room one is if you would like to get help from the help desk and room two is if you already have experience and would like to share them through the help desk. So we are placing you in different rooms right now so that at least you can listen into those discussions. So we will divide you into different breakout rooms where you can join and accept the invitation to join because we won't be talking here in the main space for 10 more minutes. That's why we're inviting you to participate in the group discussions in the breakout rooms. And I will just briefly check into those groups now just to see how the discussions are there and I will be back shortly into this main space. A tool or an upcoming or an institution we can say where you can gain help in content partnerships if you would like to cooperate with a partner around getting their content up to our platforms. And in group one breakout room one we are discussing if you would like to get help from the help desk and in breakout room two we are discussing if you have experience or knowledge that can be shared through the help desk and how that can be made. So I encourage you to join one of the breakout rooms either if you would like to receive help through the help desk or if you would like to contribute to others wanting and needing the help through the help desk because we know there is a lot of experience in the movement that will be needed in this hub work that we are trying to establish. Content partnership hub. And I will just briefly check into one of the breakout rooms and then I will be back here again as we will round up this session. Recording stopped. Hi everyone. We are currently divided into two breakout rooms where we are discussing the help desk the content partnerships hub help desk. As Wikimedia Sferje is working on coordinating a service where you can get help or receive help to others concerning content partnerships. Recording in progress. So if you would like to establish a content partnership working with someone you know that has images or movies or data that you would like to get up to our platforms where you can get, then you can get help through the help desk in for example, establishing a partnership or do the actual uploads or whatever help you might need then the help desk will be there for you and getting you in contact with other parties around the world that has that kind of knowledge and can help you. So that's what we're discussing in the two breakout rooms right now, how that help desk can be as good as possible for different kinds of users. And if you would like to see what is being discussed then you can take a look in the ether pad notes. So I'm posting them there again. And we are just about to get everyone back so we can close the breakout rooms now so that everyone will come back to this main space. So we will be welcoming people back. There we go, people returning from the breakout rooms. I guess people are discussing things still but we hope they will, yeah, now they're closed. 35 seconds and counting, soon they won't have a choice but we'll have to return. I listened into both of the breakout rooms and there were interesting talks and discussions in both of them regarding the help desk. Great, now the last group is thrown back into this main space as well. Thank you very much for all of your comments and questions and we will definitely look into this. Erik, would you like to say a few final words or John who's also back now I see? Do you want to say the final words, John? Thank you all for coming today and joining the discussion. In our group we had a wonderful discussion going and this broke up way too early. I would have loved to continue the conversation for another half an hour and getting everybody opportunity to suggest their thoughts and ideas. So but for the ones that didn't have the time to talk please add your thoughts into the documents if you have other people they think they might have good ideas or things that they want to share. Please share this note document and ask them to answer the questions as in chronologically if that's possible. And I see questions in the chat here, perhaps range another session after Vicky Mania, absolutely. That is definitely part of the next steps here, both around what the working groups will be doing and how they will be structured because we're still in the kind of conceptualizing phase of that. We have the expert group up in, expert committee up and running, but now we want more people to join the work when we have a kind of a better understanding how much it actually takes because we've done the kind of first test run now with the first request and you know, so we know what we're going to be asking all of you to join. So that's kind of an accept. Erik do you want to add something to that? No, I think that's a good summary and as I mentioned in the very brief presentation that helped us with up and running, we have done the first kind of pilot case. So please feel free to reach out if you have requests that you want to have support with or if you know other people help spread the word. We will do a lot of more and more communication but it would be really great to have your help. And if you have any questions or want to have continued meetings and conversations with us, feel free to reach out either at helpdesk at wikimedia.se or to John or me or Josephine directly. And if you have something you won't help with now already even though the working group is not up and running we have dedicated staff time for the community, Sweden staff, so we are available to help already now if there's something that you think we could have some insights or help with some practicalities that you feel would be valuable to get support around. So don't hesitate, don't wait for all the work groups to be up and running. We want to get started. We want to try and do some trial and error already now. So that's happening in parallel. So please retouch us. Thank you.