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SF Community Managers #octribe - Caty Kobe - Customer Support & Community Manager Working Together

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Published on Jul 2, 2014

Caty Kobe talks about the blurred lines between online community management and customer support with tips for keeping the practices separate, as well as offering guidance on how the two teams can best work together for the good of customers and users in this month's Meetup livestreamed on June 25, 2014.

http://www.meetup.com/octribe/events/...
https://storify.com/AskDoctorPonton/s...
https://twitter.com/catykobe

OCTribe is a free monthly Meetup in San Francisco that is also livestreamed on YouTube for online community managers, enthusiasts and innovators interested in social networking applications, social media and online group collaboration. We discuss tools and strategies to enhance participation in the various online communities we support. Meetups usually happen on the 4th Wednesday of every month at 7pm. We're always looking for speakers and sponsors, so contact us if you are interested.

Find OCTribe
http://www.meetup.com/octribe/
https://www.facebook.com/groups/OCTRIBE/
https://twitter.com/hashtag/octribe

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