 Good morning and welcome to this week's edition of Encompass Live. I'm your host, Krista Porter, here at the Nebraska Library Commission. Encompass Live is a commission's weekly webinar series where we cover a variety of topics that may be of interest to libraries. We broadcast the show live every Wednesday morning at 10 a.m. central time, but if you're unable to join us on Wednesdays, that's fine. You can go to our website and watch our recordings at your convenience, and all of our recordings are on our page there, and I'll show you at the end of today's show where you can get to our archives and how you can watch all of them. We do a mixture of things here on the show, book reviews, interviews, mini-training sessions, demos of services and products, basically anything that may be of interest to libraries. For those of you joining us, not from Nebraska who might not know, the Nebraska Library Commission is the state agency for libraries in Nebraska, and that's for all types of libraries. So you'll find things on our show for Publix, K-12, academics, colleges, correction facilities, museums, anything that has a library type thing. We'll have shows about it, so it's pretty broad. We have Nebraska Library Commission staff that sometimes do presentations and do shows for us, and we sometimes bring in guest speakers, and today we have a mixture of that here today. We're going to help you make money. Yeah. Not a lot of money. Don't get, don't get, don't start to find yourself lost, you know, with passports. This is what we're doing at the Library Commission. And actually, I think I'd just start with you, Lisa, just, you guys can just introduce yourself and what we're all doing here. Lisa Kelly is from the Nebraska Library Commission here, so introduce yourself, who all is here with us and what we're talking about today. This all started about a year ago. Joe walked into the Library Commission. You were making a cold call, and you asked me something about, what do you think about providing passports? I don't even remember what your first question was. Do you remember? And so this is, Lisa is our head of reference department. Yes, I'm part. I'm Lisa Kelly. And we, and we have Mary Sowers, government information library, and you should introduce yourself. I'm Joe Lear. I'm the customer service manager at the Colorado Passport Agency. I'm responsible for Colorado, Nebraska, Wyoming for outreach and the acceptance facility network. So that's what we're going to be talking about a little bit today. But yeah, part of my job is going around and soliciting interests to see if people would be interested in offering the service. And so I was in Lincoln for a separate event, and I looked it up on the internet and said, hey, what libraries are in the area? We all know how effective and how efficient and how great the library experience is. And so part of the passport, the passport acceptance network push is to solicit interest in the library network nationwide. So I looked it up and walked in and said, hi, I'm Joe, and I'm making a cold call to this office. And I, it's probably one of my least favorite things to do. I hate surprising people, and it's such a random, random thing to have pitched to you on a rainy day. And I think it was May of last year. So came in and we just started chatting about the process. So yeah, yeah, but it's worse when a cold call is on to sell you something. Yes, that was probably a good thing, not trying to sell us something. No, no, it's more about, no, it's more about providing a service, selling you on providing service. So that's what it was. And the post offices had just began to step down and not provide that service that you were looking for other service providers. Yes, it is. It is. That's a big part of it. As a result of just some restructuring going on in the US Postal Service, they are nationwide about 75 percent of our passport network. Well, we're fortunate here in Nebraska, at least we have about 55 percent postal and 45 percent non postal and these are different entities. And so, but they in the major metropolitan areas, it is generally all of your post offices. And we always want to have redundancy in the in the network and make sure that there's sufficient coverage and there's there's maximum accessibility to what we do and to getting people's passports to when they need it and having as great a customer experience as they can. And so the more sort of diversity in the network we have, the better. But we do know we that has been a big push for the last two or three years is leaning on a lot of the libraries and leaning probably isn't the word I should be using, but working with the libraries to see if they would offer the service because everybody knows when you walk into a library, you're happy. It's a good experience and and everybody is excited to be there. And a lot of times they're little kids running around. So it's just it's a good experience and it can be different than some of the other experiences that are other acceptance facilities. So yeah, that was like a common thing that people think of passport. Go to the post office. But you said like it's almost a half and half here already impressed that it wasn't in all in post offices. No, what who else was doing it? District courts coming clerk. So you can go if you were in the southern part of Omaha, you can go down to Papillion, which by the way, the first time I pronounce it was Papillon because I thought it was French. And so I pronounce it and I got some looks. They knew I was from out of town, but Sarpy County clerk does it. The Sarpy County District Court did it for years. They're actually giving up the service on July 1st just because the county clerk is taking it over. But in this area, the Nebraska University and Nebraska Lincoln does it as well. So public universities can do it. Community colleges, any sort of public entity that volunteers to take it on. But we just know there isn't an already existing network of libraries in the country in almost every community where you can go and that's a great place to start with, with improving our acceptance process. So I could give you some history on that if you wanted, but I don't know how much history you guys want on this because it can get deep. But basically it was a, it was primarily and it is people ask me all the time, oh, you work for the post office. When you never, I say, oh, I do passports. You work for the post office. And I'm like, no, we're actually, they accept the application. So they're the forward facing portion of, and the acceptance network is a forward facing portion of passport services. And that's what everybody thinks about. So when people rate our services, some of them will rate what happens behind the scenes and what happens when we call them and communicate with them. But primarily their focus is how they were treated when they went in to submit their application. And so for us, it's a primary point of emphasis to make sure that our network is trained and we have high quality facilities that are highly engaged in the process. And that's kind of where the cold call came from. So that's how I ended up walking in here a year ago. People who, like I said, understand customer service and serving the public to get one and that library says what we do. Yes. Calm, you know, very calm environment. It's different than walking in other places. So, yeah. Definitely welcoming. I wouldn't say calm. So yeah, that's what we were thinking. So you made the cold call and it worked. Yes, it did. I was shocked. I've done this a hundred times. Most people, yeah, I'll get back to you and I never hear back from them. Most of them are very cordial and they're kind and they listen to me and then I leave and I never hear from them again. But I, which is fine. You know, I try to get people information. I was telling, we were all talking, try to be as transparent about the process as possible that this isn't free money, that you will have some issues here and there, although we haven't had me here, apparently, but... But we're aware of it. Yes, you would be aware. They would make you aware. So most of the time, I mean, it is very straightforward. You take the applications, you get the money. You spend some time with people and you do some training, some recertification each year and then you, and then, you know, sort of your involvement and then it's gone once the application's submitted and we do all the communications after that. So it is sort of the point of entry. And yeah, for years... I think it's good to know. I think a lot of libraries would be a little intimidated by we're going to be in charge of and responsible for passports and all of that goes along with that and it's not. It's just the first step of... But it's helpful that our staff here have been through the passport process. I give passports as gifts for graduation. So I've always believed in them and I always think they're a great thing to have in your possession. But it's not so different from any other library service, really. I sort of compare it to notary. Yeah, you have to have another person witness that it's you, witness that picture matches. It's, I don't know if you would agree with that, but I think it's kind of a higher level notary. Yeah, yeah, it is. It's a lot of certification and verification and some training each year. But yeah, I mean, I think that's a pretty good comparison for that. So... So we're the only library in Nebraska currently providing passport services and we wanted to stay two other libraries, Nebraska and externally. This is how it's worked for us. And we're still here. We are here. Yes, almost a year later. And so we invited Joe here to tell us about what he pitched to me and then Mary and I can reflect on how it's been going for us and we've just been providing passports since August. Right. Some a little shakier than others. Some quite confident. And we do have another colleague who provides a passport and she is not here today. So there are three of us currently here at the commission that are able to provide the service for. Linda got the training and answers questions for us on the phone when they come in. So anyway, let's have Joe. Yeah, sure. We can get into it. Yeah. Okay, sounds good. So again, I'm Joe Lear. I am responsible for the acceptance network in this region. I work out of our Aurora, Colorado passport agency. We're one of 29 domestic passport acceptance facilities around the country. And one of the things I always express to people to the acceptance networks, to any facility managers when I go around is, look, we have 29 passport facilities. Obviously that's not enough accessibility for the amount of applications that we accept. And that's where you come in. And that's why the acceptance network is so integral to what we do. We would not be able to do this without people offering the service. And my greatest pitch. And I always say the thing I can offer the most is if at the end of this you are interested, you contact us, we go through the process. You have for the most part complete autonomy for how much time you devote to the process. You can devote seven days a week. We'd love that if you want to work 24 seven, I am all for that. I don't even think I need to get approval for PC for that. However, realistically, I know that's not possible. So, you know, whatever time you want to devote to the program is up to you. We don't come back to you and say, well, look, you got to do 10 hours a day. You got to have four people online. We do have some minimum requirements. A couple of people have to be trained. And that's so you have one primary and one backup. The training is once per year. You have to recertify. You have to do a new agent training at the beginning. That's about eight hours. And generally we're happy to come and do a training on site for that, especially when we're designating a new facility, just because we want you to know how important we think it is. So we will come and do a new agent training on site. If you can get enough people yearly, you will come and do recertification training in person. However, we still offer the web-based training that we have, which means you don't have to send employees to all around the place, take them out in the office so they can do it on their free time, however you want to devote time to that recertification process. It's once a year. That's about four hours a year. And then we'll send out notices every year. But the freedom that you have to sort of dictate your own program, because we are coming in soliciting interest and we're overseeing it, but we are not managing it necessarily. You manage your own facility. You determine how much time, how many people you want to put towards us, depending on how much revenue you're looking for, how many human resources you have, whatever the interest sort is. And we will, for the most part, if you're a library, we'll take you on. We don't even have to get pre-approval for our libraries. Generally, that's because they love libraries. That's literally because we love libraries and because everybody knows our former, my former bosses, bosses, boss, love the experience of going into libraries. And so she said, if you can get a library on board, I don't care how much time they're devoting to it, you bring them on board and you get people in that access. Yeah, well it's great. I mean, well, that's where we are with our opinions of libraries. It's not just me saying that. It's coming down from headquarters saying. In general, the public has the perception that libraries are a pleasant place to go and a good customer service. So we've got that reputation. Yes, and well-trained, great staff that's demonstrated here. I mean, this is the perfect example of it. So, I mean, that's my general experience going into libraries. We have, and actually we are looking to add on a few more libraries in the region. And, you know, I've never had a bad experience going into a library. Even when I walk in and call you guys, give me enough time to sit there and listen. And yes, very informed questions and very smart questions. And I know that, you know, I can't fool anybody doing this. And I don't try. And so, you know, I'll try to give you as much information in this hour as I can. But we are one of 29 passport agencies around the country and they're mainly in major metropolitan areas. We have a few print facilities which are not in metro areas. I mean, they're not as significant in metropolitan areas. We have one Hot Springs, Arkansas, another one in Tucson, which I know Tucson people know, but it's a relatively small population center for us to be in. So we have a couple of print facilities where they just print the passports. But for the most part, the agencies are spread out throughout the country. And they're in the places you would think of. New York, LA, Chicago, DC, Miami, Houston, and on and on. So we also have one in El Paso, right along the border as well. So we do have them spread out. We wanna make sure that we are there for the emergency travelers, for the urgent travelers, for the big business folks that don't have the time to necessarily take an hour, two hours out of their day. They can come in and see us and they can't be without their passport, the airline industry, obviously, they need to, the pilots and the flight attendants have their passports on hand. And so our focus at our agencies, that a majority of these agencies are counter-based, focused on people traveling in two weeks or four weeks with the visa. So we don't do, you know, the idea isn't for us to be sort of an access point for all the public all the time. We are there for the critical travel need. So that's why we are there. And that's why we also have a network of 7,900 plus acceptance facilities around the country. And this is where 70, 75% of the work comes from. We get a small percentage out of counter. We have a couple other ways of getting applications, but most people, when they apply, they come into the library, their local library, their post office. I know everybody thinks in the post offices. We're trying to diversify our, like I said, diversify our network a little bit. And so the more public entities we have on, the more representation we have on, the better it is for everyone. The more accessible we are, the better the experiences. And then people sort of use each other and leverage their relationships to figure out how to make appointment systems and to better refine the process. And so these acceptance facilities, that's why we are so dependent upon the acceptance facility network and the point of access at these public entities taking a majority of our applications. We do not take them at our offices. Most people in Denver don't even know we have an office in Aurora, except the people who need to know, they all think of, oh, here are the places I go to apply, here in Lincoln, they think of, here's where I go to apply. Wherever you are, they'll think of you before they will us. And so the better this network is and the more sort of robust it is, the better we are off. So we also have some military acceptance facilities worldwide. We have them here domestically on basis. We also have them all around the world where we have acceptance agents trained to take military passports as well. That's a whole different ball game. You're not gonna be doing that. There is the off chance that you can. Yes, and so that is part of being an acceptance facility in that you may see these cases. They are different. We try to give you as much instruction as possible from afar. And we have this big passport agent reference guide which gets, it's supposed to get updated every two years. It's usually like four years, so. So, yeah, 2016 was the last time it was updated. Before that it was 2012. So there's more of a pattern of four years, but it is we attempt to get it out every two years to the facilities to update any kind of changes, but it is the primary guide for accepting applications. We have that on hand at each agency, each facility. You're supposed to have that on hand in order to look things up like a military passport submission and what do I do with this? Cause you're not gonna do that often and you may see one of these a year. And when you do, you're not expected to memorize it. So we do have resources for you. I try to be a resource for the facilities. We are the main point of contact internally for passport services. So whenever you have questions about whatever it might be, the recertification process or just coming on board, hey, what's this look like? How long does it take? Do we offer photos? Do we have to offer photos? There are all sorts of questions that come up in the process of investigating whether or not you would be interested in doing this and I try to be an access point for that as well. So State Department, just trying to give you a little overview. We have 3,900 employees. That is the U.S. Department of State. That's not the state government. People always ask, oh, which state do you work for? Yeah, that's a big, big state department. The one out of DC. So we are part of the U.S. Department of State, Consular Affairs, Passport Services. We have 2100 government employees and about 1800. So it's almost 55, 45, if my math is correct, for maybe almost 52, 48 for our government to contract staff. And then we have two call centers. One is located in Lansing, Michigan and one is in Phoenix, Arizona and they handle all incoming calls. So when you submit applications and you send them, your job is done. We tell people that once that application is in our hands, we're the ones who have to communicate. So really, a majority of the time, a vast majority of the time, once the application is submitted, your job is done. You track them to make sure that we get them, but once you know that we are in receipt of these applications, you have done your job and it's up to us to communicate if need be to issue the passport to get it to the correct place to resolve any sort of issues on the back end. So that's just a quick little overview of passport services. I don't want to kill you with slides. I know we're the government, so we love debt by PowerPoint. So I'm trying not to get you too much on this, but just to give you an idea, this is how the country is divided up based on the acceptance facility network. And so you can see, just to give you an idea, Denver, we're right there snacking sort of in the middle, but so we're responsible for Colorado, Nebraska and Wyoming. Tucson's responsible for Arizona and Utah. So you get an idea and this is all based on the agency resources, how many customer service managers we have. There's a formula and algorithm that I've been told they use to determine how these sort of regions are divided up. You have the National Passport Center in New Hampshire, which is a gigantic facility. It's about 900 employees compared to our little office in Denver, which is 66 employees, but the National Passport Center also has part of Ohio. So it's in there and they work out of Portsmouth, New Hampshire. So they have people that determine how these regions are to be divided up and how they're to be delegated to the local agency, but that's how sort of we manage the acceptance facility network nationwide. Does anybody have any questions? Do you guys have any questions? It's okay. Do you have any questions? I know some people came in after you started. No, that's fine. On your go-to webinar interface, you can just type into your interface your question anytime you have one and I'm watching that here on my laptop and I'll be able to grab any questions you have. So that's a map of the United States according to the passport world. So this is what we do and it's okay. So our vision, we strive to set worldwide standard for secure passport. We try to issue passports, facilitate travel while maintaining the integrity of the process. Those are two focuses. We do this in a variety of different ways, but that's sort of our vision and our mission and we wanna make sure that people traveling have access to our services. When they get access, they get good quality customer service and then when we issue that passport, we're issuing it to the people who verify that they are who they say they are and they are U.S. citizens. So that's what you really do at the point of entry. If you do anything else, you verify these people are who they say they are. There's nothing odd about it. There's nothing we should be concerned on the back end about it. And if there is, we try to give you ways of communicating with us that this is something we may wanna look into a little bit closer, but that is your primary function is ingesting all these applications, verifying that we have correct documentation, that's citizenship, that's birth certificates, that's consular reports of birth abroad, naturalization certificates, all these get sent in to us. The driver's license, you're just verifying that you think you have a legitimate driver's license there that it's not something strange. It doesn't feel like they just made it at home and laminated it. You don't have me walk in with somebody's ID who says they're 6'4", because I'm not. So these are the things that you do on the front end at the acceptance process, at the acceptance point. So we're verifying citizenship and identity. We monitor travel rights, criminal issues, may prevent somebody from being issued a passport, child support issues, unpaid taxes. There are different things. We will stamp passports for violent child sex offenders. It's part of Megan's law that if somebody gets us and they've been convicted of a crime, there are very specific requirements for them if they have been convicted of these crimes that we will stamp in the back of their passport that they have been convicted so that when they do travel, local authorities will know that. So that was one of our new initiatives. But yeah, this is, I mean, we look at, so we do reviews once we get the applications to verify that people should be issued passports. And then we try to increase public awareness. So I do some outreach and we'll go around and try to raise awareness of our services, what we do, here's what you do when you're traveling abroad, look up your local consulates and embassies, register your trip, make sure if you do lose your passport, you know where to go in case of an emergency. If you don't have, most people don't know Medicare doesn't cover you abroad. So do you have insurance to cover you abroad? Different things. So we'll try to raise awareness for all the different services we provide. And then consular affairs in general, we also staff all the foreign service, all the overseas, the consulates and embassies around the world, the US consulates and embassies around the world to provide those services to people abroad when they need it. There are a lot of expats out there, expatriates who live abroad and have voting rights. And they help them with all sorts of different everyday things as well as resolving kind of death abroad, criminal issues when somebody winds up in jail, they do welfare visits. So they really try to look out for the best interest of the traveling public. So that's part of passport services as well. But that's just give you a basic overview of what we do. Here's our numbers over the last, what is that, 17 years. You can see we did over 21 million applications last year. And again, a majority of these come in through the acceptance facility network, which is why we are, I always pound this home, this is why we are so reliant on these networks, providing the good service, because they're the providing most of the information and they are what people think of when they think of passport services. They don't think of me, they think of everybody on the front lines who's providing the service. So we did about 21 million passports last year, predicting a little over 20 million this year, we are reliant upon the economy on the happenings around the world. And so our work sort of fluctuates from year to year and other laws and regulations and rules that have been put in place. We are relying on those. We're very seasonal on our work. Right now is our busy season. So. So people planning their star vacation. Yes, yes, March. It's always, you know, what's funny January through June, I always try to go out and tell people wait until September or apply in August. Do that. So when my passport came up to apply and my two kids, I had to get them passports when we were going to Mexico, I applied on February 1st, like everybody else in the world. So even knowing what I know, I still do. Until it's human nature, it's fine. It's really hard to get into people's minds and tell them, look, you need to reapply, you need to apply at a different time, applying October, you'll get it back in half of the time. But just to give you an idea, we are very seasonal in our work and our demand. And January through June, the July is very busy. And then the last five months, we take trying to bandage our wounds and make up for the time and send people on training, do professional development and things that have been neglected for seven months. And we do a lot of overtime during this time of the year. So, yeah, that's just to give you a little bit of idea of workload. And then I put in the bottom right corner, our workload in Colorado and Nebraska and Wyoming based on the fiscal year, which is October 1st through September 30th of the following year. That is where we pull our fiscal year numbers from. So in Colorado, you can see we did 355,000. Nebraska did a little over 85,000. Wyoming 25,000. So it's obviously based on population, but yeah, those are our numbers. And you can see there's a steady increase over time in more people travel. Usually about 35% of U.S. citizens hold an active passport. And yeah, they provide all sorts of services to those folks traveling abroad. So. Thank you. It's a big jump. It doesn't, it doesn't settle. I wasn't gonna talk about that. Oh, sorry. That's the, that's the before time. No, that was, so in 2007, we implemented it once. So that's when everybody probably remembers the last time they heard of passports was in 2007. They implemented the 2004 Intelligence Reform and Prevention Act, I think it was. And it was implemented in 2007. And everybody who's traveled to Mexico in 2005 on their birth certificate knows what I'm talking about because the next time you tried to travel in 2007, you couldn't use your birth certificate. It said that you would need a government approved travel document to get to Mexico, Canada, Bermuda, and the Caribbean. And those are places that were previously exempt from requiring a government approved travel document. And so it spiked our work and we kind of knew it was coming. And it went from 12 million. As you can see, we generally go up and down a couple of million. It's not that significant. That was a spike. Our processing times right now are and I'll send this out six to eight weeks. It's actually been up. It's the first time in four years we've increased them just because of our workload. So now to 17, 18, it's going more and more than what it had been between since 2007. And just to give you an idea, in 2007 we had 15 passport facilities. Right now we have 29 and we're doing almost the same amount of work. So it was a bit of a problem. We, our processing times went up to 12 to 16 weeks. And those of us who experienced it always talk about it as sort of a line of demarcation. Yeah, there were a lot of acceptance facilities who wanted to foul out, but everybody sort of came together but the process or congressman missing trips, it was, it was a problem. And so what they did after 2007 is they said this will never happen again. So they allocated, I think it was 100 million, 80 million to passport services to add new facilities. And so that's what we did. That's why we went from 15 to 29. Denver, we were added in 2005 the first counter agency that was opened in 25 years. I think it was. So they, it's, passports had not been increasing just overall. It had been pretty stagnant. And then we added 14 other agencies after that. We added Minneapolis in Atlanta, you know, the busiest airport, Artsfield International Airport, the busiest airport, one of the busiest airports in the world, Atlanta didn't have a passport agency. Think of that significant population size. So they added one there. We've added sort of all over El Paso got added as a result of this. And Tucson, we added the print facility, San Diego didn't have one that was added on. So we really have increased our network as a result. So 2007 really was a defining moment for passport services. I wasn't gonna talk about that, but I appreciate you putting that out. Because I live through it. So I know it's like, wow, that was a significant jump. But that was a one time. We don't predict that happening again. One of the reasons I was out here last year, yeah, we were still trying to beef up our network, but we were worried all those applications that came in in 2007, passports are good for 10 years. And so that meant in 2017, we were looking for a job in our renewal applications and you do see it. I mean, we didn't go up 3 million, which is pretty significant. But we had the infrastructure to support that sort of increase this time. So, yes. So yeah, that is, I always like looking at that and showing people, it's probably every 10, they'll be long and every 10 years, it's gonna go spike for, you know, yeah, it's because of that, it's because of that one year, yeah, at least for their foreseeable future. This one we were really concerned with just because it's hard to predict. And again, where the economy is a good, is a bad, are things going on overseas that are encouraging travel or discouraging travel. And because of that, it is hard to predict. And so we did stack up. And a lot of what we do is working in January, February, March and April, a lot of overtime, trying to keep our shelves clear in case we do get hit with a mass amount of work. So. And Joe, would you talk about the red on those plates? Oh, sure. What are the differences? The passport cards. So yeah, those are passport cards. Those came around in 2009. And this was again, as part of saying you'd need a government approved travel document to get the Mexico, Canada, Burmese and the Caribbean. There were a lot of people just taking cruises, a lot of truckers. There's a significant travel industry where people are just traveling by land and sea here in the Western Hemisphere. And they didn't want to carry passport books and they didn't want to have to buy them. And so part of the State Department's compromise to that was saying, okay, we will create this passport card. And this is only good for land and sea travel. So just for your own personal benefit or for anybody that asks when they look it up, you cannot fly on that passport card, do not show up at Kansas City Airport or whatever airport you are and present that hoping you're gonna be able to fly to Mexico. You cannot get on that plane. It's only good for land and sea travel to Canada, Burmuda, Caribbean and Mexico. So it's just a little card and I could pull it out of my wallet if anybody wants to see it. But, and I can show you and it looks a lot like a driver's license. It's also helpful in that if you are and I don't know where everybody's coming in from but there are states that are not real ID compliant. And this is, in theory, it's going to be enforced at some point in the near future where states that are not real ID compliant, you won't be able to fly domestically on that driver's license. So you're talking California, Texas, Illinois, New York, some of the most, by far most populated states in our region are not real ID compliant. And so one of the things that we go around and try to tell people in these states are well applied for your passport card. You can get this, you can keep it in your wallet. If and when that is ever enforced, exactly. You can use that instead of getting the airport not being told your driver's license isn't sufficient. It would not be a good day. So, yeah, so the passport card, it's just a, it's not a cheaper alternative. It is cheaper, it's same validity period. It's 10 years for adults, five years for anybody under the age of 16. Same process to get it. It's just a little bit, it is less expensive but you also can't use it to fly itself. So that's it. Did I cover that? Is that sufficient? Okay. Sure. Thanks for pointing that out. Is that something that people can come to us to apply for? Sure. Yeah, absolutely. Part of the application. Absolutely. Which kind you want, okay. More often than not, they're gonna be applying for their passport book, especially in Colorado. When you go to Seattle and when you go to San Diego, places along the border to trade, we have a new agency. When I say new, I've been doing this, sorry, for 17 years. So anything within the last five or over five years is still kind of new to me if they've been added in the last 10 years. And so Detroit, if you go to any of these agencies, they have card printers there on site. They can print them up. If you came in at Denver, we actually don't have the card printers on site just because demand isn't there. We're, I think 1,500 miles don't Google how far Denver is from the border. I don't know. But I think it's a long ways and we're very landlocked. And so people in general, unless they're truck drivers, we will get some of those. We will get people driving to Mexico and Canada as well occasionally. But most people that come in our agencies, most people that apply in the Midwest, in the Intermountain West are applying for passport books because they're flying. Some people will drive, I get it. If you go on a hunting trip with friends, motorcycle trip up to Canada, up to Alaska, then they will. But that's a small percentage of what we get. And because of that, not every agency has a card printer there. In the site and we do not. So, okay. So some points that I'd like to emphasize for anybody considering coming on board and taking on this responsibility would be it's a new source of revenue for you. $35 goes to the acceptance facility and depending on the services they're asking for after that, the rest of it goes to passport services or processing. But the $35 is kept by the acceptance facility for each new application they take. You can take photos on site. And even if you go into the postal service, you'll see I think almost all of them will take photos on site. So that is an option as well. Again, it's an option. None of this is required. $35 is required. But the photos, you do not have to take those on site. That's something you could add on later after you feel more comfortable with the process and that you understand a little bit more maybe it would be too much to take on all at once. The photos aren't just for passports they're also for people getting visas. My parents are in Russia right now and they just got a visa. And so you take photos for visas. You take photos for all. You'd be amazed at things that people will come in once they find out you provide the photo service. They will use that specific photo that is printed for a passport. They'll use it for any number of things. But that is another thing that's up to you how much you charge. If you charge $200 per photo, I may reach out to you. I in general I'll let you be unless it's unless you're somewhere outside the bell curve. And then we may address that. We may look at that. But yeah, that's totally up to each facility whether or not they want to provide that service. They don't have to. If you're in an area where you don't want to and there's a Walgreens, a Walmart, a FedEx, Kinkos, a AAA, a Sam's Club, which is most places in this country. They do those services. They provide the photos. And so you do not have to take that on. But that is an option if you want to do it. Part of our thing is you can bring in people maybe who wouldn't have come to your library otherwise and they'll come in to apply and they'll stay and they'll look around and remember how neat it is to be in a library. And I have to admit in between my time in school and when I had children, I didn't get to as many libraries as I should have. I get it. And I always feel bad about that. But once I had children, I realized what a great place this is. And so we take our kids a couple of times a week to our library, but for people who may not do that for people like me in the in-between time, it may bring them in. They'll stay, they'll look around, realize all the other services that you provide at your office and what a great experience and how happy it makes you to go into a library. So you are providing a public service and it is a great access point. This is something that the traveling public needs and the more access we have, the better. And then you have, again, you have freedom to devote as much time or as little time in the program as you see fit. That is all up to you. And then at the end of this, you can come on board, you can do it for six months. I'll be disappointed. But if you come on for six months, you say, look, this just isn't for us. We've had that in the past. I won't force you to stay on. You have the option to opt out at any time for whatever reason. The only thing, you know, the only time that it ever becomes an issue that it's us looking at you would be if you have employees selling information. So obviously, employees have to be free of federal crimes. Kim have been, they can't have been convicted of a, what is it, a federal felony in whether it's any kind of integrity question. So there is a whole, there's a list of requirements for those employees, but, you know, I don't have to worry about this. I just want to throw that out there that there are certain requirements for facilities to come on board, for employees to work. They have to be full-time employees or work a majority of the time that I think is our warning. So there are requirements and those can be prohibitive for some places, but if we get to that point where you are interested and you're asking us about it, I'll send you all the information you need to know at that time that we can address that. So yeah, this is kind of some of the advantages that you may find in the program. We do have a couple of questions about the process. Yeah, sure. And I'm not sure if, I'm not sure if this was asking about, for instance, I currently assist at our library, individuals applying for a passport, doing renewals also make their appointments. Is this a service that I do in my library without a fee? Well, is that what the $35? Yeah, you actually, if, I mean, you can, you can assist them. That's great. And we say thank you from on behalf of passport services. I think you're providing it without providing the acceptance portion, which is great. If you are helping people out, yeah, you can do that free charge. That's up to you that is a service you provide. If you provided the acceptance of that application, then you would have to charge very, very far. I think she's talking about, yeah, I went, somebody comes and says, I want to apply to the website, I'm helping them go for that. But actually accepting the documents and doing that, that's this is the step we're talking about. And this is where you do charge the $35 extra. And so is that $35 is in addition to what people have to pay just to the passport itself? Yes. Okay. If they do it online, is it just the passport fee No, I mean, you can't really do anything. We're getting there. We're right now, we're not quite there, but we are getting there where we'll have online application process. But we did a pilot of it in 2015 where renewals could apply online with no name changes. However, we have not rolled it out since then and they're still working out some of the kinks of the system. And so you still have to do it in person. Now the renewals, technically you don't have to go anywhere except the mail it. So you can mail it from your mailbox, but these are just continuations of the prior passport and the commitment and what we swore you into on the prior application. So what we're talking about are first-time applicants, applicants who haven't had a passport in the last 15, 20 years, anything like that, those are the people you would be servicing. And Krista, also an answer to that question. We have a customer coming in tomorrow, this afternoon, sorry. Privately, separate from her regular appointment because she has filled out an application twice and it's come back twice as being incorrect. So I'm gonna work with her personally to help make sure she gets it filled out correctly. And then she'll come in for her appointment next week and then we'll finish the application. So kind of like a pre-appointment to make sure you're doing it right before you come in. Yeah. We've only done a handful of hand-holding like that. Usually. Most people, you know, figure it out and get it filled out correctly, but this one need a little extra hand-holding. There's that, I think, yeah. And then another question, I'm not sure if this is anything that you even know about. What would it take to get a photo machine for the library to take the photos of the library? Do you need to do, do we do photos here or not? We will not. Okay. That's it, because Walgreens is right there. For us, yes, we have like a block away. Yeah, we need to provide services one block away, right? Yes. It would be another source of revenue, which is what we tell people. Right, but it would be equipment to maintain it. Yes, it is. It's in the purchase. Is this a special equipment? It is, so I can't make any recommendations. I can't make recommendations for private vendors just because I can't show preference to one over the other. And so what we do is say Google passport photo cameras and it'll come up with different options. They run anywhere from $800 to $1,000. And what we tell people is if you take, you know, 100 photos at $10 a photo for the first year, you've paid that off. So yeah, you can make it up and you make it up very quickly and that's one of the reasons the post office pretty much mandates that their places take them is because they do make a large profit all fit especially in the metro areas where you have people getting Chinese visas and Russian visas to travel to these places, they provide that service for them as well. So it's independent of the passport process and they'll just provide the photos. But yeah, if you have places around you, they can take them, but there is a process. You have to order that. I mean, we can certainly talk about it, but that is primarily up to the facility to determine which one they go with and how they maintain it. And that is very independent of what I do. That is up to your internal facility management. All right, all right, cool. So, very nice. So this is me. Again, I didn't want to kill you with slides. So I didn't put many in there. Tried to highlight the bullet points, tell you who we are, why it might be advantageous to you and who I am. And if you are interested, that doesn't, I think we can see that. Okay, that was a really bad idea of putting light gray on dark black, but it looks fine on this computer. Oh, good, good. So we can't see it. So if you have any questions, please follow up with me. Again, I'm responsible for Colorado and Nebraska and Wyoming, but obviously I work with about 70 colleagues like myself around the country. We all work very closely together. If you are not in this region, but you're still interested, reach out to me. I will point you to the correct agency that will manage your interest in the acceptance process. So I can point you to the right place. So don't feel bad if you're in Kansas, that would be New Orleans, but I know New Orleans really well and so I'll just point you down to New Orleans and I will send those to them and they will be as happy to hear from you as I would be. So it is one of those things we are trying as much as possible to solicit interest because again, it's for our own benefit, it's for the benefit of the public, hopefully for your benefit that you provide the service, but we know the experience and we know the quality of service that's provided at our library system. And because of that, we go to a lot of libraries and I'll do cold calls. So I'll come on and talk about passports and see if you have any interest in becoming a passport acceptance facility. Does anybody of you guys have anything to add? So yeah, so that's great all about the process and I get that now I'm sure you probably wanna know from people who've been doing this what does it really mean? Yes. You know, Joe's a great salesman for this. I'm a salesman. And, but you know, you guys wanna talk about what actually has been going on since last. Since last August. Yeah. And did you wanna know the website or? I can pass this off to you. Sure. Well, no, actually I just think we have some narrative. I don't really have narrative. People think why libraries and Joe has said, well, people trust them, but I would just assert to you that many of your mission statements are lifelong learning for public libraries and what better lifelong learning is to get a passport. And so I think sometimes people don't see a connection and I would also insert that reference interviews and what we do for a passport are about the same thing. There's a lot of questions that we need to ask and now we've gotten better at prompting the right questions. Do you have a checkbook? It's the first one we get to ask. Did you bring me a check? Yes. Did you bring it? Yes. And we've had many people comment to us that we were a nice place to get a passport. I think our library is not any different from yours. And you meet interesting people. Our youngest applicant was four months old, brought in in the winter and we had to kind of uncover her, look at the picture and make sure she matched for the duration. And people have said kind things to us. And so I think there's a sense of pride in that as well. What would you add to that, Mary? I just think that people, first of all, appreciate our location. And I think just based on comments that various people have said to us, being downtown where we are is very convenient for a lot of people. Although the post office on the east side of town now, they find that more convenient. So I think location has a lot to do with it. And so I think that's what drags a lot of our traffic is we're easy to get to. And we have a parking garage next, right next door, things like that. And what it took to take it on was convincing colleagues. Not hard. My colleagues have passports, so they were aware. And then talking to my boss and saying, what do you think, would this be out of line with what our commissioners think this was a good service? And then most importantly, our IT staff constructed a system for us that would accept applications online by a system of checking, I have this, I have this. And Chris, if you do wanna bring up that list, Chris is gonna show you the list that you will encounter when you see that the Nebraska Library Commission provides passports. And in Lincoln, we have three locations that Joe has talked about. So this forces you to say, I have this application, proof of citizenship, proof of identity, a photograph. And if you scroll down, you have to have two checks. Before, when I sit down with any applicant, I say, let's make sure you've got everything before we even start. And that couldn't be any simpler. So they have to check all those. We have selected here for a library that's open only Monday through Friday to provide passports Tuesday afternoons and Thursday mornings. So we are only at this two days a week. We've all really felt that that's about right. It is, yes, it's enough. It's not too much, it doesn't weigh us down because we have other stuff to do. We're librarians. But we are also answering passport reference questions too with people we'll never meet. Yes, that's correct. So people can call us and ask us passport questions. And this checklist was especially important when people would call us. And nine times out of 10, they would be wanting to make an appointment over the phone and which we started doing very quickly in the property when we started this. And by having this checklist, we can go through based on what they tell us and say, do you have this? Do you have this? And then we can submit it and then give them appointment time choices. And go ahead, Kristen. You'll see what that looks like. Yes, I'm gonna check all the boxes. And then there's that all important or is knowledge there. Yes, that one. And then, yeah, then schedule an appointment. And we can do this for them over the phone, but nine times out of 10, they have come to this themselves. And they, yes, like, so yeah, if they want next Tuesday afternoon, here are the appointment times that are available. And by the way, there are still appointments left for Thursday, tomorrow. Tomorrow, okay. Yes. And you can see this is why we come to libraries because this is what happens. This is all that. And we have some canned text. And we immediately respond, I'm gonna be helping you. I'll be here. Here's all the things we wanna make sure you have. If you've got any questions before you get here, call us. And all of this, if you're looking at something, this is not something that is provided by our in-house tech. When Joe said we're autonomous, he couldn't be, which is to say, you set your own rules. Yes. So other places may do it differently and you may do it differently, but this is an idea of what you could put together. The kind of things, especially that checklist before someone comes to you, make sure they have all these things and understand what all these things are. You do have designations where items need to be locked. Yes. And so we have a locking file cabinet and the passport key. And so we do have items that are locked just in a file and cabinet. So there are some designations here that we've had to abide by. Sure. It's been a fascinating service to pursue. And as we're getting close to 11, I would just say, when I've told people that we provide passports, there is still chagrin, but I thought you worked at a library. Do you have any idea what libraries do now? Exactly. I love that it expands our service. I love how much we've all learned. Yes, absolutely. I think that's been fascinating. And we provide the same confidentiality and respect that we do for just a circulation. And I think people know that they're gonna get that kind of service from us and they'll know that they're gonna get that from you. And just... I think libraries too are a safe place for some people who are wary of going to more official government places or to the courts or something. I would agree with that. And a safe neutral space. We set the family around the table. We had two, we've had the largest applicant, I think was seven, where mom and dad brought in the kids. And so we just set them all up around the table and some kids were playing, but we made sure their pictures matched and that's okay, you can go. You still took them one at a time. Right, and sometimes we'll have two of us sit down at this multiple so we can be running to the photocopier and doing the things that we need to do. And at one time we had all three of us working because of the seven group. Two of us were actually doing applications and Lisa did the running back and forth to the photocopier but we've worked out a process to make that as efficient as possible. And there becomes a real shorthand you have with your colleagues so you can do it quickly and efficiently. And so I remember Mary saying, dang, my goodness, that was a, you got that one done in nine minutes. Don't keep talking about that. Yeah, it was just straightforward. I will say that for those of you we were selling this as a money-making product. You do have to buy postage stamps, the envelopes that you use are provided by the post office and the tracking is provided by the post office. But stamps are what you'll have to buy. So we've not had full days, many days and since August we've made about $4,000. So that may sound like jump change to some. It may sound like money for some. It's not been without some headaches. There's been some challenging applications that have made me really perspire. I mean, honest, I was making the paper wets. Because the onus is on you to make that right. And they've got a deadline when they need to travel. The most important thing to do. They're very concerned about that, yes. To make sure we do the right thing. Although something that Lisa said earlier about lifelong learning and what we've learned from this process is as we, especially in the beginning, there were things that we came up with based on the first few applications that we did that, oh, we need to do this that will help us and help our customers when they come in. And one of them was a website sheet of paper that when the process is finished, if this customer is really concerned about, okay, where's my passport in the process? We have a sheet where the website is printed out and they can go to that website after a certain number of days and see where their passport is in the process. And so, again, that was just a result of customers being concerned. And we were trying to come up with the easiest way. And so we just printed up a whole bunch and we just give it to them at the end. Yeah, is it coming? Where is it? Yes, exactly, yes. Yeah, and a lot of times they're concerned but they don't want to spend the extra money to do an overnight or things like that. We tried to give them peace of mind in various ways. Now you were talking about the website. The, this is where many people when you, if you Google, I need a passport. Well, this is the one you need to go to. Dave, please do .gov always. Yes, yes. This is not a .gov, then you're not dealing with the right organization. Correct. I'm sure I'll take it from here. This is how they find us. Sure, yeah. So come on to our website. And again, for your own personal benefit, if you are Googling passports, just make sure it's a .gov. Can't reinforce that enough. And it won't be the first link that you'll see. So don't be cautious about that. So you click on get a U.S. passport. You know, I'm general public. This is how most people find out our services, find out where you all are located, your hours, if you require appointments, if you take photos, all of that comes in here. So you would go up to apply for or renew my passport. And then there are a few clicks in here. And we come down here and go to apply in person. This is the way that I found it the easiest. And then you scroll down, where you submit your applications. And this is a portal that people use. And this is where a majority of the people coming on to travel.c.gov are going. They're not going to look for country-specific information. They will, most people are applying here. So we would plug in if I'm here in Lincoln, I want to find out where I can go. I just type in the zip code and you can see the closest facilities. Three places here in Lincoln, other ones across the state. Yes, exactly. And this is within 40 miles. You can refine your search based on, you know, this one is, what is it, 10 facilities closest. You can also do it for mileage. So if you wanted to just see your area. Yes. And I can also, I brought the numbers here for Nebraska, but I can also get you numbers if you're curious about your region and about how many applications we could potentially be talking about. We're happy to give those numbers to you. Just again, so you can make a more informed decision. So we do have those numbers handy. But we are called first, because we're listed first. At the top of the list. So I see you're listed here. I give them our hours of availability. I indicate every facility requires making an appointment. We certainly have the most limited hours. And sometimes they go ahead and make an appointment with us and sometimes my job is to recommend another facility one day, Saturday hours. And this is what you can see here. If your library is going to do this, this is the kind of information people will be able to get about your library from the partner state website, whether you do those photos or not. Well, they'll still ask. Yes. One of the things that's great about our location is we're a block from Walgreens. We're a block from Vital Statistics. Yes. So if they've mucked something up with documentation, it isn't uncommon for us if they take everything with you, go there and go there, go to the bank, get your registered check. We don't take credit cards. Four banks within one block. Location, location, like I said earlier. That is not uncommon that we just sent them away and waited for them to come back, right? We allow an hour for each appointment. And that's a good thing for us because if they do need it. Yes, exactly. They can go down to Vital Statistics. And usually are back within 20 minutes with birth certificate or a married certificate, which is the two most popular things. Or if they forgot their checkbook and they live too far away, they can go to one of four banks that's a blocking business and get cashier's checks. We have had money orders, too. That works, too. Or if the only time I had to send somebody for a picture over to Walgreens was he had taken the picture himself and printed it out from the computer, which is not allowed. So he just ran over to Walgreens back in 15 minutes. Can't bring your own. Yeah, and you will determine what comes up on here. I mean, you tell me. But then we input it, but I won't put anything in there. You don't want it in there and I'll put whatever you want. So I would say for libraries who are maybe, it's a different kind of reference, but it's another line of reference. It will increase your reference statistics because really you're answering a lot of questions about a very particular topic. And like this one person who said online already, she's already helping people with the website already. So she obviously attended to, I hope, I'm putting this to your mouth, and she actually already said she wants to know more about actually becoming the full acceptance. So we'll get Joe's info back up there again. But you are proud of the host. We're already answering these kind of questions. That person, you're halfway there to this step of we're gonna actually become the place you can come to and do more beyond just. And just like if you wear red and khaki at Target, if people know that you do passports, they will automatically ask you questions. And we can say, so we have said to staff, we can help you with your application. We can't accept your application because we're not allowed to do friends and acquaintances. But we can certainly help you with your application, make sure you've got everything all tidied up so that when you go, you'll have no trouble at all. And I'm going to go to one of the other places that came up on the list here. I'm looking to actually accept it. So I think we've said what we need to say because we're a little after 11. I want to be conscientious of time, but people are busy. Thank you. Thank you for the time. We're going to bring up, I had closed it by accident. I'm going to bring up the slides again so you can get Joe's info, which is the important part here today. Well, it's all important, sorry. I was going to say, yeah. I think what you all are saying is. Well, it's all important to understand what you're getting into, why you'd be getting into it and what sort of result you might expect. I was, frankly, afraid. And we had our first person come in before we even had passport numbers. We didn't have our agent numbers and we had someone who booked an appointment with us. So we got dinged for not having a number on there, but we didn't have our numbers yet, but hey. We don't ding you. We just call and say, we forgot to give you the number, sorry. I would, it made me anxious because of the real. It's an important document that you must be helping them with and we do take it seriously, but with each one you feel good about and then you get a really difficult one that comes in when you feel like you're getting it under your feet. But the one thing I will also say is Joe and his agency has always been available if we have a difficult question. All we have to do is either pick up the phone or email or sometimes we will call somebody locally at another facility if we need an immediate answer. But yeah, they have always been great at helping us when we've had questions. Oh yeah. Thank you. And I think your experience would be similar around the country, no matter where you are. You'll find that customer service managers, we like our jobs and we like talking to people and we're extroverts and you can't keep us under anymore so yeah, that's part of the problem. So a lot of times they'll say email me because you'll get a much more specific response rather than the history of everything. Yeah, sure. If you're uncertain, make friends with other people locally who are providing passports, the judge at UNL has been very helpful to us. Absolutely. And counseling and advising on our hand carry, we had a kind of a tough one. And so make friends with other people so you've got folks to reach out to. That's very likely. Yeah, go to that website and load yourself to see who else in your area is doing this. You might be able to get some information on us. If you're fearful, that might be a good thing. Move towards it and do it because it's provided us some real satisfaction. We've had some great dialogues. I had a woman who gave me a hug afterwards and she gave me her business card and she said, it's been so pleasant meeting you. I think, and we had some mutual friends. And so you don't get those failure cup stories all the time and this one can provide that because they're in a situation where they need documentation, they need trust. And you're helping people get that, yeah. Move towards it, I would advise it. Absolutely. Yes, I mean, if we had to do it all over again, absolutely do it. And I was fortunate to have colleagues who were on board with us. I didn't have to convince them. No, no, I think it was an easy one. So thank you, thank you. Contact any one of us if you have additional questions. Yeah, yeah, so yeah, if you wanna know about more detail or if you have specific questions for Lisa or Mary or Amy or Linda and other people on our staff who answers questions, you can call here at the library commission or if you wanna actually start getting, really getting set up to do this, reach out to Joe. Of course, you saw earlier the areas he specifically covers. I know we've got people who are registered for today and who will watch this on recordings who are from all over the country. But you can always start with Joe and he can send you in the right direction. Otherwise you can look on that map that was in the previous slides that we'll put up as well. That will show you where your area is and you can track down. Yeah, yeah. You should be talking to depending on where you're at. Don't do too much tracking, come to me. I was gonna say come to me, I'll put you immediately in contact with. So yeah, no guessing, no guessing. I know that map can be a little confusing. Yeah. And let me say some thank you for sharing the information. Of course. Thank you for the time. Somebody who might be joining, wanting to do it. No, we're all busy. I wish I knew where, where she is from. From the city of Presidio Library. I was like, oh yeah. Presidio? Yeah. I would think. Yeah. All right, all right. So, no, I was wrong. She's in Texas. Oh. She's in Texas. Yeah, I knew I had to go to Texas. All right, so maybe some Texas. Yes, we started, yes. Yeah, great. All right, well, thank you everyone for attending. I'm going to switch over. Oh, hey, you had a question slide. Yeah, yeah. That's all right. Back to our website here. So that will wrap it up for today's show. It has been recorded, as I said, and you go to our website or for Encompass Live so far, if you Google us, not if you Google Passports, we're the first thing, we're the only thing so far that comes up called that. Nobody can ever call anything this, but you'll get to our webpage for the Encompass Live show and these are upcoming shows. Beneath them is a link to our archives, where as all of our recorded sessions are. So this is last week's. This week's one will be up there at the top of the list. This is most recent ones at the top and we'll have a link to the recording. As I said at the beginning before the show, we record and post all of our things to, all of our recordings to the Nebraska Library Commission's YouTube channel. So we'll link to the recording. We'll link to your slides that we'll post up there as well that we'll do those few slides you're looking at so you'll be able to watch it here. Should be done by the end of the day today. Everyone who attended this morning and registered will get notification from me that it's available. We'll also push it out on all of our library commission, various social media, Facebook, Twitter, mailing lists, all of those. But while I'm here on the archives, I'll show, mention that you'll see, we do have a search feature here, searching all of the archives for the most recent 12 months only. Encompass Live, this is, we're in our 11th year. We started in January, 2009. And we do have all of our archives here. If I scrolled all the way down, you'd see our very first show. So do pay attention when you're looking at our archives and watching any shows. Everything has a date of when it was originally broadcast. There will be things here that will be old, outdated, the links don't work, the service might not exist anymore or has changed. But we are librarians. We archive and save things for historical reasons. So this will always, always be out there. But just pay attention to the dates on things here if you are watching any of our archives. But if you do want just current info, just treat your search to just the most recent 12 months and anything you look up on here will only be our recent shows. We do have, let me get back to the main page, a Facebook page. So if you are big on Facebook, give us a like over there. We do post reminders. Here's when to log in to the show of when new shows are coming up. You know what I don't wanna log in now? When our recordings of previous shows are available, we post on here. So if you do use Facebook to keep up with things, we post a couple of times a week on there. So that will be it for today's show. I hope you join us next week when we're starting a new series, Pretty Sweet Tech. Amanda Sweet is our Technology Innovation Librarian here at the Nebraska Library Commission. And she is starting it next week with a monthly show. She started doing blog posts about with her catchphrase, Pretty Sweet Tech. How long we should do that? A year or so? I don't know. We've been doing that for a while. But I asked her, would you like to come on and do in some encompassed slides? We used to have this done years ago with our previous, a previous librarian in her same position. And she's picking that up again. She's got this one for next week on using website and building to launch into virtual and augmented reality. She's been doing some really cool research on that. So some of her shows, her shows are gonna be monthly. This is her first one is next week. You'll see, we've got them listed on our schedule with the dates that are going to be but not with specific topics yet. As she narrows down what each topic is that'll be added to our calendar here. For the next couple of months, it's random days during the month because we had other things scheduled. But the idea is to make it a regular. The last Wednesday of the month will always be, the last Wednesday will always be the Pretty Sweet Tech and Cup is Life. So sign up for that one and any of our other shows coming up on our schedule. You see, I've got summer days filling in here. I still got some things I'm working on to keep an eye on our schedule. So thank you everyone for attending. Thank you guys all for being here. Thank you Christoph. Yeah, thank you. Hopefully we'll see you another time at Cup is Life. Bye bye. Bye. And safe travels. Get your passports.