 How to make a complaint about the Scottish Parliament What you can complain about Who we are We are the Scottish Parliament The Scottish Parliament makes laws in Scotland It speaks out for the people of Scotland We want you to get involved in what we do But we know that sometimes things may go wrong If this happens, we want to hear from you These videos tell you how to complain if you are not happy with the services provided by the Scottish Parliament For example, if you visit us, contact us, look at our website What you can complain about Please tell us if you are not happy with our staff or with the services we provide This is called making a complaint Making a complaint can help you and the Scottish Parliament You can complain to us about things like Our failure or refusal to provide a service Inadequate quality or standard of a service An unreasonable delay in providing a service The conduct, treatment by or attitude of someone who is working for us For example, if a member of staff is rude to you or doesn't treat you fairly Our policies, for example about tickets, tours or languages There are different procedures if you want to complain about members of the Scottish Parliament, MSPs They have to follow a code of conduct This sets out the rules for how they have to behave You can make a complaint if you think they have broken any of these rules There are also different procedures if you want to complain about other organisations such as the NHS, a council or the police The Scottish Parliament doesn't deal with complaints about other organisations If you want to make a complaint about an MSP or about another organisation Please contact public information and staff will tell you what to do