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Published on Jan 28, 2014
Directed by Lawrence Kraman - Produced by Dillon Poole - Executive Produced by Shelley Kraman Written by Lawrence Kraman and Steve S. Kraman, MD Edited by Dillon Poole
While rising healthcare insurance costs have been at the center of attention for decades in America, a change is coming.....and it's not the one you know about or expect. Back in 1987, Dr. Steve S. Kraman, then the chief of staff of the Lexington, Kentucky Veterans Affairs hospital, began admitting errors up front and negotiating with the families for fair payments and over the next 16 years its average payout per case was only $16,000. The reason the approach worked, Kraman said, is that grieving families are more interested in an acknowledgement of their suffering by the hospital than in filing suit.
After 26 years, this one simple thing, the RIGHT thing, has begun to take hold across the country from Massachusetts to Oregon and across the world from Great Britain to Australia.