 Hi everyone, this is Emma Jane from Milan Education, I'm the Regional Sales Manager for UK, Ireland, Scandinavia, France and Benelux. It's good to see you. Thanks for taking part Emma Jane. Can I start by asking you about the overall approach in response to the pandemic at Macmillan? Sure, our approaches change slightly over the year but it started from initially when we're all at that panic stage of okay what can we do to help schools move online as seamlessly as possible in terms of resources. So we initially started contacting schools, we knew that we're using our titles already and just checking, do you have a presentation kit, do you have audio, do you have files that you need, you don't have what you need, what can you get, what can we get you and make sure you know we did our part that if you're already using of course but that part of things would be seamless because that was the obvious thing that we could do right at the very very beginning. We've kind of gone, I think like many institutions and many schools is just sort of seeing how things are progressing and just being around to see what support was needed and addressing that as and when but that was a little bit you know sort of reacting to what people need and as time have gone on we've all moved away from hopefully that reacting to sort of actually planning and you know putting a bit more structure in so we then moved into doing things concentrating on a little bit more teacher training. So that might have been through our webinar series, there was also a lot of one-to-one training with the local representative so that might have been training with schools and that could have been on specifically digital, it wasn't always, it was dependent on what the schools were telling us that they needed. So that was kind of the next phase and then we've moved into company-wide now, it's changed our product quite dramatically so will if you're familiar with Macmillan titles or you're familiar with the website you'll see what we're calling now our fully flexible offering. So this means any new titles that maybe would have been hinted on just print and a few digital components supporting that, it's a more blended approach or a fully digital approach so trying to support in the sense of whatever way you are delivering your lessons in whichever way you might need to quickly adapt to delivering them in a slightly different way with very little notice you're going to have everything you need immediately so to try and avoid this a sudden panic again when schools you know have to close without without notice. So it's been you know as I say from that let's get you online as quickly as possible with however whatever we have to give you to okay with you know what is actually needed and what can we respond with over time. And what resources have the schools you support find most useful? I think the number one thing initially was the teacher's presentation kit so something you know if you've got a presentation kit that looks good on a screen has got all of the audio and video embedded and you know a lot of schools trying to more or less run lessons the same way that they would face to face as much as possible so needing that you know kind of that heads up learning so that was what people were asking for immediately from us and you know whether it might be extra files or or PDFs or whatever if the presentation kits weren't possible so it was straight away it was what can I have on screen to continue to present to my students. That's changed. The focus is moving more to what digital components can my students have so it has changed a little bit over time. And where schools or teachers want to kind of find up-to-date information about the resources or the activities at Macmillan where is the best place to look. So best place is our website which is www.mcmillanenglish.com or for those of you who already know me and have contact details the best places to come directly to me. Great stuff. Do you want to give the email then in case they Sure it's www.mcmillanenglish.com. And my last formal question then is why are you supporting the ELT online conference? So from a personal perspective it's one of my favorite in the usual year so I wanted to continue to support for them and also I think it's really important as an industry that we all see where we fit in that industry and continue to support that so it's really important to me to continue to support the organizations and the schools and the teachers that I would be usually supporting. More so important now as I say in difficult times so we really wanted to continue to be a part of something that we are a part of every year. And my last kind of just reflective question before we wrap it up is we've had to kind of reconsider our mission and what's our focus and what are we trying to do as ELT Ireland. Definitely something that we've had to ask ourselves and what's the value and what's worthwhile in that. Have you told about the same in terms of the mission at Macmillan and how you continue to deliver us? I think I mean it's the huge changes have been for us about how we provide resources and what resources might be needed and the digital is obvious. But one of the things that maybe people don't know so much about is the amount that Macmillan do for teacher training and CPD sessions so that has been that has changed quite a lot in the way that we provide that and then the the amount that we actually provide as well. And I think it's one of the things whether that's Macmillan-wide or whether that's you know more regional this making sure that we're there in playing our part and participating in keeping the ELT industry together as a community. Whether you've been both regionally and nationally as much as possible so we've that has how we've done that has changed quite a lot this year I'd say. Yeah the sense of community is something that has come out from everyone I've talked to from schools to to teachers to now yourself supporting us. I think that that is a big realisation. I mean we knew it was there but it really has kind of come to the fore. I think the thing that we're definitely getting is that the thing that isn't being missed most is that spontaneous sharing of ideas that happens in the teacher's room. So which is why these kind of events and or any kind of ELT sharing event is essential right now I think for for obtaining that or something close to it.