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Unified Knowledge Base

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Published on Sep 23, 2010

Help your team by building a synchronized repository of agent knowledge; help your customers by utilizing it in a low-maintenance, robust FAQ.

The knowledge base is a place to store your organization's collective wisdom, accessible by agents to help answer questions. That said, one of the best ways to reduce your caseload and educate customers is through a robust FAQ. Assistly's knowledge base has you covered on both counts.

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