 What's up internet? I'm a big fan of wired and they have a series where they interview famous people in their wired autocomplete interview where people answer questions asked about them from the internet. So hindi naman ako sikat, feeling sikat lang and inisip ko na may YouTube channel naman tayo, let's answer some questions. So this is hardware sugars wired but not officially wired autocomplete interview. Sir, is your PC activated? It is and I bought my windows key from cdkeyoffer.com Pang 5 minutes nagsiziki ka na para sa windows mo. Maraming na kaming na tulungan. Dati, sadong di purta ko. But now, I'm from a log of my life. Dati, ikin resen walang purta sang life ko. But now, I'm a world-class Zumba instructor. So web developer ako and content creator for a YouTube channel and ngayon ganun pa rin ako pero activated na yung windows ko. Kaya ako naghanap ka ng legit, mura at original software. Check out cdkeyoffer.com First question, who is hardware sugar owner? What wrong gamar? Basically two brothers, Anton and Rafael, you've seen us in a lot of the videos. We wanted to put up a PC shop that would be a pleasure to go to. Hindi yung masakit yung ulamo, dealing with customer service, hindi yung nainis ka having to go to the shop. So we're just really two guys who like computers a lot and who are really annoyed with the existing shops in the country. What is Anton's job? Bum! Basically, everybody does something for hardware sugar and I appear on camera occasionally to boost marketing. I draw salary from the shop but most of the hard work is really done by the people of camera, our amazing techs, our amazing staff. So really my job is just to read scripts of camera and look like it is spontaneous. Is hardware sugar a PC store? I actually don't know. These questions are all new to me beforehand. The thing is na supposedly ito yung mga sinasearch ng internet and we got some from our Discord members. For sure, yes, definitely our shop is in Makati, on ChinoRoses, yes, we are a full service PC store. Please come on over. Is hardware sugar legit? Short answer, yes, long answer. Ikaw lang makasabi noon. Do your own research. Look at sub online, look at the reviews, look how long we've been in business. Because I can tell you that we're legit but why should you trust me? Why should you listen to me? Ikaw dapat magsabi noon. If I were a scammer, siyempre sasabihin ko sayo legit ako. Kung legit ako, siyempre sasabihin ko rin na legit ako. Either way, the answer would be the same. So ikaw lang talaga makasabi. Do your own research if hardware sugar is legit. Pero spoiler alert, yes. What is hardware sugar name from? Again, wrong grammar, whoever is searching for us online. Hardware sugar's name comes from, I wanted it to be, unang gusto kong masaya. I mean, aren't you so tired of boring ass named PC shops? PC, feel in the blank. Quest, feel in the blank. I mean, not to, di ko naman inaano yung ibang shops but they all sound so boring. So I wanted something na reflecting something fun and a treat. So yung sugar, masama para sayo. You put sugar in chocolate, you put sugar in desserts, but sugar is really nice to have. You know, you're feeling bad at the end of a long day, you have a chocolate cake, ang sarap niya. That's the kind of feeling I wanted when you buy from us. Mahal nga siya, but it's something that you're treating yourself to. 3080, 4080, oh, mahal nga siya, sakit sa bolsa. But you deserve it, give yourself a treat. At the same time, I needed to put something na connected naman sa computer para lang di naman sobrang layo nung sugar. Kaya naging hardware, PC hardware and sugar. Because yes, it's bad for you, but it's also a treat that you should indulge in from time to time. Let yourself live a little. What is hardware sugar? History. We were around five years old, and we started in a very small shop sa Buendia. Yung unang shop namin, it was just as big as a closet. Like, pwede kong we've done videos in it before, I can stretch out my arms tatama from one wall to another. And then we moved to a bigger place, and then now we're in our biggest place yet dito sa Cina Roses. We started because we wanted a shop that was friendly, that would get us the parts that we wanted, that would do things differently. Ang daming mga sales practices na ayon namin. You're spending so much money buying PC hardware. Dapat masaya yung experience. And that's really where the root of the shop came from. Yung as with most businesses, it came from the fact that we thought we could do better. There's a lot of room for improvement in general. Para sa amin, and also other PC stores in the country. What is hardware sugar? Vision. To be honest, I find mission-vision statement so corny. I hate it. It's so corporate. You have all these big corporations. Our mission and our vision. Tapos yung argument doon, you need to have a vision to know where you're going. But I really think it's BS. Yung andami mga highfaluting things sa sinasabi. Yung sa amin ng talaga, fun, cool parts for cool people, no BS warranty. I mean, we distill what we want in these very short, actionable, easy-to-grasp concepts. If, you know, cool parts for cool people sounds very flippant, but actually it's not. And we do prefer na when you come to us, your mind is open to suggestions about your PC. But also na sometimes, kahit with our best efforts, may masisira na component, may aberya sa build, and we just roll with it. That's the kind of customer that we like to be honest. That who is upfront with what he needs and we're upfront with what we can provide. And if usually, it's a very smooth experience, but if something happens, don't worry, we will be there for you and hopefully you can bear with us sometimes when some bumps on the road come along the way. Cool parts for cool people, no BS warranty. Is hardware sugar legit na naman to? Palagin nalang legit. Ah, yass, a scam. So I used to teach English. These are basically the same statement. Is hardware sugar a scam? Is hardware sugar legit? Again, and I'll just say the same answer, I will tell you that we are not, but you shouldn't trust me. I am some stranger on YouTube. The best person who can answer this is you, the viewer, the one asking the question, best to do your own research. And in typical wired fashion, we will toss that and hand the next one over. Is hardware sugar legit scam? Hiring. We are currently not, but please do send us your resume to hardwaresugargmail.com. We keep everyone's resume on file because we are always open to new people if we need them. In fact, a lot of our staff were just kind of like walk-ins or they submitted their resumes just through the email. Does hardware sugar repair PCs? Yes, we do. We have diagnostic services, so we can let you know if there is a part that is faulty, actually repair the part if it's a hardware problem. We don't have board experience to actually solder or fix GPUs or motherboards or the actual hardware. But if it's a software problem, yes, we can try to fix it and save by formatting windows. But bottom line, we can definitely let you know what is wrong with your computer. Does hardware sugar repair laptops? Same banana. We can do diagnostic services although we're a bit limited for that. What we do for laptops is we can upgrade the storage and the RAM and we can clean them. But diagnostic wise, if it's software, we might be able to help but if it's hardware, medya mahirap na yun. We have more flexibility for our desktops because we have a lot of spare parts. We can swap them out to do trial and error which part is broken for desktops. Hirap kasi sa laptops a lot of the innards yung log nya medyo proprietary. You just can't swap it out willy-nilly. Does hardware sugar on our warranty? Really, somebody asks this ba? To be honest, we are the only, we are the easiest PC shop to get warranty from. Yung no BS talaga yun. We don't ask for the original packaging. 90% of the time we don't even ask for your receipt because we can look it up in our own records and even if it's past the one year shop warranty, we will still help you try to claim on the manufacturer's warranty. If you don't believe me we have a lot of documented cases on our Facebook I'll leave the link in the description below na kung sa namin kung likwento yung ibang warranty stories namin and I can say with a straight face that we've helped a lot of people hassle para sa shop it's a lot easier to say ah lampas na no shop warranty wala ka namin pa kaisayo but we're not like that no BS warranty and it's backed up by the stories we share on our Facebook. Thus hardware sugar build custom PCs actually we only build custom PCs kung yung definition mo ng custom PC wala kaming set na build so a lot of other shops they have these like build alpha build epsilon parang ganyan na ready made na siya kami lahat nung PCs namin custom build the customer has to tell us what they're looking for magsuggest kami or if the customer has something in mind and then we will find the hardware that matches that gusto nung customer 3070 maghanag kami na 3070 will suggest CPU et cetera so it's really very parang kung sa damit hindi siya ready to wear custom made talaga siya because we always ask our customers what do you need the PC for and marami na beses we ask the customers what do you need the PC for they'll be like oh I want to spend 80,000 I just need it for basic surfing conting word processing Excel parang ganon kami pa magsasabi keep your money save your money we can do that build perfectly fine for 35K 40K 30K if you let us know what you need we can tailor the hardware and the budget to what you really need para di ka rin mag overspend personal question what is Anton's I actually do not usually advertise I think it's the first time I'll mention it on camera we have done when we reached 60,000 subscribers we did have a video sort of like this but I was reacting to mean comments and then I was drinking live while I was doing the video I have mentioned before my academic background and things like that I am a lawyer I used to teach English now I teach marketing all of those things but I have never mentioned my school expressly although some people have guessed it in chat and I am very amused when people correctly guessed anong school ko let me just say that my brother is from Lasal let me just say that I am not from Lasal and you wouldn't catch me dead in Lasal so that is one very sure clue kung anong school ko and I graduated grade school, high school college and Juris Doctor J.D. from there that school na kaaway ni Lasal oh shoot the helpful staff I just pointed out that I was an idiot and there was a hidden question and what is Anton's PC you have seen me build my PC we did a video on it link somewhere here or other the CPU is second hand from the shop the GPU is also second hand so that's a 3700X CPU and a 3080 GPU both of them second hand from the shop because I'm cheap AF and if I can save as much as possible kahit dun sa personal rig ko I will and everything is housed in the very nice thermal take core P3 I don't even have the glass on in the front of the P3 I just keep it you know naked that's how I like my computer and does hardware sugar build budget PCs yes we do I mentioned that just let us know what you need and we can set the hardware to your budget and we've done a wide range of builds ang hirap din kasi what is budget for someone can be not budget for someone else so it's hard to you know give a range but we have done all sorts of builds for all sorts of people and just PM us or look at what we have on our site we can definitely fix you up with something and now it's time for the bonus round with completely unknown questions actually medyo kinaban ako this bonus round might be exclusive just to YouTube members so if you want to check out the rest of the video please do think of signing up were there any other ideas to what the store name could have been besides hardware sugar no I can't think of any alternatives that came close to hardware sugar I think that's also because of our graphics designer who is now our video editor very early on they came up with a very attractive logo sila ni Rocky na baka pa rang candy inside a monitor and I think that really crystallized the kind of effect na I wanted yun nga it's a treat might be a little expensive it might be a little bad for you especially after your spouse or your partner finds out just how much you spent on that graphics card but it's something that you should indulge in treat yourself so no I don't think there were any other serious contenders for that wow parang nubila na toa what can you say about comments that you day you that your store isn't worth it because your items have significantly higher prices compared to ay secret pala yun compared to others compared to others it is so difficult hats off to the other people doing wired auto complete interviews what do I say basically the question is asking but ang overpricing nyo and my answer to that is actually we are not if you compare our prices to other stores and it's super easy to compare our prices to other stores because we ourselves compare them in a monthly YouTube video every month we do a video called price watch where we look at the prices of GPUs and CPUs in the country we don't say what shops we compare the prices to but these are the biggest shops in the country and from there you can easily that data is accessible to anybody online we're very transparent about it so from there you can look how much the average price is for that component versus how much we are selling it for usually it is around the same price sometimes even cheaper that being said of course there are price differences because we are one shop yung volume nung goods namin di kami makakompet dun sa ibang malaking PC stores as you know the more goods that you buy mas malaki yung discount since small shop kami we can't avail of the bulk discount a lot of the time so there will be instances where yung prices nung big stores mas malaki and that's just the way the game works we just really can't afford it because the bigger stores are getting discounts hopefully in the future if we get bigger we can match those prices but it's an interesting thing about online pricing since we are a PC shop I do have access to all the price lists of the different suppliers of the different brands when I go online yung iba mas mura pa kaisa sa supplier list yung iba I can go to a PC shop and we have done this to be honest like for my own personal needs I will go to a different PC shop not from our suppliers kasi mas mura pa yung PC shop na yod I have no idea how they do it kung gray market sila meaning that they import directly from outside not from the authorized distributors here whether they just want to sell it at a loss kasi for vat purposes or whatever there's some other commercial interest or purpose behind it I have no idea but as someone who has access to supplier price lists I am often very surprised when I see the prices of other stores talo pa nila talo pa yung retail price talo pa yung retail price yung supplier price I have no idea how they do it and just last about being OP I think also in a way it's a little bit of a misconception because of the way that we market ourselves we like saying that we are usually focused on enthusiast builds we the way that we present our channel I've seen comments na hindi pang masa I don't quite know what that means I guess that's the fault of the host that's my fault although I try to be on the channel and in the shop as welcoming and accommodating to everyone as possible but I have seen those comments na hindi pang masa yung hardware sugar I think that kind of perception bleeds into the perception about the prices but if you look at it from a dispassionate data perspective sometimes the prices are good sometimes the prices are not and we are completely okay if you go elsewhere if you find that the price is cheaper elsewhere and if kung habul mo lang yung pinakamura for sure may mas mura sa amin but for sure walang makakatalo sa nobis warranty namin and 98% of the time 99% of the time walang makakatalo sa customer service namin sometimes 1% of the time yes we do make mistakes but we do try to correct them as much as possible and to learn from them and that's what you get when you buy from us here at hardware sugar next question how big can we expect from you very big will you oh you mean the shop will you play will will you plan to have SM branches in the future I think the question goes into our expansion plans I don't think we will have in I would like to have in the malls yes I don't know if SM would be the way to go but actually our expansion plans are we want to cover first Luzon but strategically probably the next branch will be somewhere in far view I mean fair view far view so it's far view then Bulacan or then Las Pinas area so we kind of cover the northern part na edging to the fringe of Metro Manila and then same with the south medyo fringe in Metro Manila so those are the two sites that I probably want to get but I also want to get sana like a mid QC branch and then the beauty of hardware sugar is that we can be in places na hindi masyadong sikat so we don't need to be in the malls because we do get a lot of publicity from the channel and from the facebook page so it's nice that customers do feel that worth it naman to visit them kahit hindi sa mall but what we do need is a place with good parking we've learned that in our second branch and here in our third branch yung third branch namin current branch daming parking especially during weekends so that's something that we really have to take into consideration moving to the future so SM branches may be a long time from now but definitely not in the medium term planning sugar piece and with that thank you so much for watching this was a bit longer actually than I anticipated yeah but thank you for watching the channel thank you for buying from the shop a lot of the questions dealt with will hardware sugar expand if we can because we have a lot of loyal customers and we have money in the bank yes we will pa minsan may nagtatanong kumikilala ba kaming computer shop na trusted yung hindi kalolo ko hin actually meron kami full service pc store ang hardware sugar nagbabenta kami ng pc components nagbabenta rin kami ng fully assembled rigs we clean computers kasama na rin yung excellent cable management namin and CPU cooler repasting sa cleaning we also clean and repaste gpus na sa makati yung physical store namin and you can also buy from our site www.hwsugar.ph na 100% palaging up to date yung inventory kung instock yung item sa amin available yung sa site we also ship nationwide thanks for watching and maybe one of these days maghita tayo sa shop