 asks, this is I'm a newbie with a question. We love newbies with questions. Just upgraded to 365 family and successfully added the suite to my wife's laptop, created a shared folder in OneDrive and all the files inside synced perfectly. However, any new files added later don't automatically appear on the other laptop. What have I missed? Is it automatically syncing? I don't know, depending on your settings, so you have to go to your OneDrive settings and double-check and make sure it's syncing all the time. You may have paused the syncing and not realized it. Sometimes your computer will, if it doesn't have good connectivity or low power, it'll pause all of those background because it's a background process that's happening. So all of those things need to be checked. So if you right-click on your outlook either in the tray, there's a cloud icon in your tray down by the clock, lower-hand corner, or in your Windows Explorer and check your synchronization. Let's say that again. Synchronization settings. So, and I don't feel like it comes to my mind. Yeah. So I gotta ask you, is there any difference with OneDrive synchronization between the additions of 365, between family and premium and business and I don't know whatever versions there are? Do you know of? I don't think so. I think it's the same application. I wanna call it like Groove. Groove used to do that. So probably like dating myself now. It's the cloud service. Yeah, so it's shared in between the applications. So they might be upgrading other aspects of your suite and the products, the workloads that you received with it like Word and Excel and PowerPoint and things like that. But OneDrive and the sync, that was a change that they made a while back was like unifying a streamlining the sync engine so that was the same experience. So when OneDrive gets updated, it's across every SKU where it lives. Okay, so we still have a differentiator and I don't mean to be the dead horse here, but we still have a differentiator between OneDrive and OneDrive for business. Yeah. So what's the difference there? I think it's the same engine. It's even the same engine when you sync your SharePoint libraries. I think it's the same. Okay. Yeah. Okay. It's more on the service capacity when you're going between OneDrive and OneDrive for business, what's available to you as a feature set. And what security settings and all those and who owns it. So my company owns my OneDrive for business while I own my settings around the OneDrive personal. Okay, but it has nothing to do with like, I can sync this, but I can't sync that. But, so again, the organization can set different, have different settings for what they'll allow and won't allow. On the business side. On the business side, OneDrive for business. Yes, like for example, like most of the, when I do that, we have this scenario, it's a big complaint for us to like, we're so locked down, our OneDrive is internal only and federated accounts. Like it's, I can do it and send a link, no one can get into it. And so I often have to, where I have to collaborate with people outside my company, we'll have to pull it down to my personal OneDrive to be able to share that out. Now, that's a security issue. Right? Well, you know, it's a blessing and a curse too. And just for those that are not familiar, OneDrive is the account that you can assign to your Microsoft account, like a outlook.com or hotmail.com or MSN.com. You know, there's a lot of confusion around that for just the normal person that's trying, just trying to get their stuff done. And OneDrive for business is usually owned by a company. They have a tenant. You have to log in with your work credentials or your organizational credentials and, you know, but not to mean you can't create a Microsoft account with a Yahoo email or Gmail or something. You can still create it with those. But if, you know, if you're looking for the difference between the two, it's like, like you said, Christian, personal, I own it, business, they own it. If you quit your job, you lose access to that. And, you know, the personal one is mine. You can't take it away. Yeah, because I've run into that before where one, I'll install a brand new installation of Windows 11 as an example. And OneDrive installs by default now, right? You can't, you can't, it's part of Windows 11 now. And when it first comes in, it wants a Microsoft account, which is really bad because people will think, oh, well, that's my school account or that's my work account. They'll try and put it in and look at this message up that'll say, well, this is not a Microsoft account. You can't log in. And that's where people get all confused. They're like, well, no, that's the right account. You know, well, no, it really isn't. You know, you need to use that Microsoft account, which is, you know, your outlook.com or your hotmail.com or whatever. Yeah. I always bypass that when I create a new computer and just create a local account and then log in worker school. But I don't know that Windows 11 allows that. I haven't played with it myself. Yeah, it does, it does, but it doesn't allow it on Windows 11 Home. It only allows it on Windows 11 Pro. So if you have Windows 11 Home, you have to log in as a Microsoft account. It won't let you log in as a local account. So, yeah, it's really kind of a pain actually. I get the why. I just don't think it's easy, right? Yeah. I will say one of the point of user frustration is the ability for a user to have particularly named work school account. So normatnorm.com. And then I can go create the exact account. Norm.com, that's awesome. It would be awesome. I can't afford the domain name, but to go normatnorm.com as a Microsoft account is allowed as well. So user experience, you come in and you're like, which account? And it's like both normatnorm.com and the users are like, what are we doing here? I don't know. But these types of experiences, very painful for users. Sherry, at the outset, you recommended some things to look at to help debug the situation. And as you were explaining them, I'm wondering, is it with the sync tool? If you had a file that had an issue synchronizing, would it stop the computer from syncing the other files? No, it just kind of put some in purgatory. Oh, really? Yeah. And then it'll display messes that you had problems with three or four files or one file or whatever. And I'll show you those. The most common issue that I see with OneDrive Sync is that people, they go in and they perform the sync and they just drag and drop tons of files over at the same time, like hundreds of files at the same time because I think it works the same way as Explorer. And then Sherry picked through those hundreds or thousands of files, one or two that didn't sync and they can't figure out where or why. Yeah, so I always tell people, bring them over in pieces. Always don't bring them over in one big batch. Yeah, not good. Is there a problem? Is there a local cache too? Doesn't it cache it locally before it syncs? Yeah. Because I've heard of people having problems with cache too, that's what I'm wondering. Yeah.