 Hello everyone, I'm Lisa Martin coming to you from the SiliconANGLE News Desk powered by theCUBE. This week, ServiceNow has unveiled a range of new artificial intelligence tools aimed at automating repetitive business tasks, resolving technical issues, and training employees. Let's dive into the details. The announcement took place at ServiceNow's Knowledge 2023 event in Las Vegas. ServiceNow has expanded its partnership with Microsoft to develop a new tool called the Generative AI Controller. This tool enables companies to integrate ServiceNow's platform with large language models from OpenAI LP. Additionally, it can connect to the Azure OpenAI service via Microsoft's public cloud. The Generative AI Controller offers various use cases for customers, including answering support requests and summarizing business documents. ServiceNow provides pre-built actions based on Generative AI software to facilitate easy deployment of the technology. To further simplify AI adoption for customers, ServiceNow is introducing a feature called Now Assist for Search, leveraging the Generative AI Controller. This feature allows users to quickly retrieve data from a company's internal systems using natural language queries that caters to both employees and customers. CJ Desai, Chief Operating Officer at ServiceNow stated, by augmenting the Now platform with powerful new generative AI features and including access to Azure OpenAI service, we are giving customers a built-in action layer of intelligence. In addition to AI capabilities, ServiceNow is introducing the ServiceNow Cloud Observability tool. This tool incorporates technology from LightStep and Observability startup acquired by ServiceNow in 2021, as well as ARA software, a startup acquired last year. Cloud Observability helps companies identify and troubleshoot application malfunctions, analyzing system logs, metrics, and traces. ServiceNow is also unveiling tools designed to automate business tasks. One such tool is APO or Accounts Payable Operations, which reduces manual work involved in supplier payments by leveraging AI. APO automates tasks like verifying if a supplier has delivered the goods or services for which they are charging the company. Another new tool, Clean Core ERP with App Engine, focuses on optimizing back-office software. It helps organizations identify and replace insufficient or malfunctioning parts of their enterprise resource planning or ERP platforms. Additionally, the tool assists in improving the user experience for employees. Lastly, ServiceNow introduces Employee Growth and Development, a tool that analyzes business data to identify skill gaps within a company's workforce. Organizations can use this tool to shape their employee training initiatives based on the data provided. That concludes our coverage of ServiceNow's new AI tools and automation features. From the SiliconANGLE News Desk powered by theCUBE, I'm Lisa Martin. That's all for now. Thanks for joining us.