 All right welcome to the banner bunch. So we'll go ahead and kick off here. Make sure it's shown on the right screen. Typical agenda. We'll go ahead and have quick introductions of our team here and we'll dive into this one topic. We're going to do clean address. For those of you that touch addresses in Banner or patients to addresses, you'll be a little excited about this software. So we are the banner bunch. Our team's made up of Kimmy, Mark, Tyler, Teresa, Lauren, Carl's telecommunicating right now. Lena, he was backmaning the office, myself from Gabriel and then our leader Michael. So clean address. Who here has heard of us talk about clean address in the past? We purchased this about a year ago and it's taken us most of that time to get set up to where we can implement this. And we're hoping to have it into production and turned on and going every day by the end of the month here. What clean address does, for those of you who raised your hand, does anybody want to take a guess at what it actually is? Explain? No, nobody's playable. Clean address in a nutshell cleans the addresses in Banner. What it does, the way it works is we actually will get files from the U.S. Postal Service of every address that is valid to them across the nation. We'll get those on a quarterly basis so we all step to date. This software bolts on the banner and works very seamlessly with self-service and the in-banner forms to verify addresses as you enter them to make sure that they're up to date. We also have capabilities to run it against the entire system and clean up everything that has been entered in the past, which we will do when we turn this on. We also have the ability to take a spreadsheet of addresses and clean that up and then help put another spreadsheet with everything verified and any messages that come out of that. It's pretty slick and it's very robust. It's made by a company named Rutter Technologies. We have suspicions that it's populated by a bunch of all the Lucian employees because it works so well with Banner. With Banner schools, this is really the gold standard software for doing a sort of that. There's big reasons why more use this software. I'm sure some of you probably want to cross these in the past. First off, it's going to minimize some of our data entry. For those of you that actually have to enter or maintain addresses in Banner, whether you're a student entering application or you're sitting in the back end that's making sure it's capitalized right or take out the special characters, this software does all of that. It cleans up addresses on the fly. By that way, we're able to enforce our data standards. We're able to make sure that everything is the same across the system. We use the same abbreviation for Boulevard. We use the same capitalization and then verifying this proposal service, everything is an accurate address. We're going to reduce a lot of our errors and bounce back mail, free mailings for the lovers because I know right now they get a lot of mail that comes back to them because it's not quite the right address or that house doesn't exist or that sort of thing. This will prevent a lot of that. Then, vicariously, because everything is going to be standardized, it'll help us prevent our house in the future because when addresses come in, we use phone matching, we'll be comparing apples to apples and slightly a skull that's going to throw it off. I'm going to go ahead and give a demo, I'll start with self-service and show you how this works. Most of our addresses come in through applications. That's what I'm going to show you, but it works the same across all of self-service anywhere there's an address like if you're updating your personal information or your emergency contact stuff, it works the same way. Let me go ahead and hop in there. I'm going to go ahead and create a new application for the scratch. This will be nice and clean. So I've gone ahead and changed in our development instance the way that the address has appeared simply because I want to make sure that you see everything that's going on with clean address. The admissions office may actually change the mailing address piece just based on this behavior as well. So anywhere that an application has an address on its gathering, clean address is going to plug in and work behind the scenes. For our standard W1 freshman web app, we've got two sections, one for permanent address and one for mailing address. I'm going to go ahead and show you this permanent address field. Like I said, I added a bunch of fields here that don't normally appear, but I also took away a lot of the requirements just so we can play around with this in the session. So let's just start out with a valid address. We all know 6500% FAA, right? Albany, Oregon, 97321. I'll give you my phone number if you want it, 917-4355. Oops. And I'll like continue. And we're done. Clean address is done, it's an address. So to the user, if they enter that address, they won't notice anything. An applicant usually knows their correct address and they enter it in fine. But behind the scenes, when I continued there, clean address, looked at that address and said, All right, there's a 6500% FAA in Albany, Oregon, didn't quite fill it out exactly right. So we went ahead and standardized it to 6500% FAA, Albany, Oregon, even put in the last four characters of the zip code, corrected the county to any county. They put all that information in seamlessly behind the scenes and the applicant does either of those. So it does all that, it doesn't show you that it did that, it just said, right, it's in. They said, This is a valid address, let's just clean it up a little. But it doesn't give it to you for review? No, but I'll show you what happens if you don't say the problem is that I gave it a valid address and it's really close. So let's see what happens if I give it an address if the address is close enough for it to go in and match it up. If you really screw it up? Exactly. And that's what I'm going to show you next is what happens if you give it the bare minimum information 123 anywhere, I'm not going to give it anything else. And I hit continue. It's going to come back and say this is not a valid address. All right 123 anywhere, but where is that? He needs to have a little bit of information so it can go out to that database of postal US Postal Service Addresses and verify it. So right now it's telling me, try again, we need at least a zip code. How does it handle like apartment numbers? We're going to show you that. So let's say, all right, I'll give you the zip code. That's all I'm going to give you 97321. That's where I live 123 anywhere in Albany, Oregon, and hit continue. It's going to come back. It said, all right, 97321 is in Albany, Oregon. I know that this is average, but there's no anywhere street in Albany. And so it's going to give me a message saying I don't know the street. It's got to be maybe it's close. It could be Anderson, be Angelo, be Anthony. These are some suggestions based on why I've already input. So I'm going to give it a little bit more. I'm going to give it Anderson. I'm not even going to put the place on there 123 Anderson Street. And I have to tell you it's going to be like, all right, well, there's an Anderson Street in Albany, Oregon. We're that far. But 123 is not a valid range. There's no 123 house number on that street. But here are valid house numbers on that street. It could be between 1100 and 1199. It could be 1143, 1185. These are all valid house numbers on Anderson Street in Albany, Oregon. So it tries to help the user get to a valid address as walk us through it. So let's let's keep going. Let's give it 1143 and hit continue. And it comes back and it says, All right, there's an 1143 Anderson Place Southeast. But it knows that there are sweets at that address. If you're asking Kevin, what happens if there's an apartment number? It'll ask you for the apartment number. And here it says that we know that 1143 Anderson's Place Southeast there are sweet 6-3 cabinet. You got to choose one of those to put in the address for it to be valid. So I'll go ahead and put sweet 6. You don't have to do that much. Oh yeah? Can you put like a number 6 on there? Or you can just write after Anderson just put a number on it. We have some correct street lane 2s in the street lane. Well, people too. Right. So if I put sweet 6 on there, I put it on the second line there. I didn't put in anything else and hit continue. They moved on to the next section. It got enough to standardize the address. So let's go back and look at that. Yeah, I didn't put on place. I didn't put something and now it's standardized it. 1143 Anderson Place Southeast sweet 6. All in line one. Fixed up the zip code, put in the county code. And that's what clean address does. Pretty helpful. And so now the applicants as they're going through this is being asked to correct their address and they're not allowed to move on. It's like that about address. And when they do, it's all standardized to our standards and it's mixed because this is a clear question. What's it line for lane 2? On this one, what would be a casing to put there that would stay on that line? Some addresses. The apartments are supposed to go on the second line. It really depends on how the post office expects an address. Some addresses are longer. It was like here with that stay there. I don't know. That's a good question. This is still in testing. So we might as well check. Okay. I apologize for this up and down. The mouse that I'm using is kind of wonky. So I'm accepted it. Let's go see if it stripped that out. What if it flipped it around and said the pair of really belongs on the first line? Well, and that's because the post office for you to add just from the bottom up. So it accepts it, but it's standardized at the same time. Question. When you print labels that usually be print off a line 1 and don't print off a line 2. So is that going to cause us problems when we print labels and some things out there? Right. So that's one of the reasons why we're displaying this now. It's not in production yet. We've got a few weeks before we do production. Some of our business processes, we may want to double check like printing labels and want to know what's going to happen if being care of appears on that first line. I would expect that those are kind of the exceptions. We want to know what happened. So this is what happens in self-service. It's pretty user friendly. The same sort of thing happens in in banner IMD and I can go ahead and show you that as well. So this ties into many of the forms in banner that have addresses. So some of us would rattle off some of those like spading, ppading, fpm, then there's a total of like 25 different forms in banner that use this field. Let me go ahead and show you spading. We can pull my information because I fix it at this time. If we go into address. Yeah, I was playing around with this earlier and we've got 6500. But if we wanted to enter a new address, we can go in here and call it a permanent address. I could do my one, two, three, anywhere example again. And you can notice that I when I'm doing data entry in here, all I really need to do is put in a zip code. And hit tab and it'll fill everything else in, which is really nice. If you're doing data entry, just put it in the zip code and type everything else out. And then I can hit save. And it'll pop up the same sort of message. It looks like it's in banner now. It's not the claim of the self service, but it's the same message. Anywhere doesn't exist in all many get to choose Anderson and they would walk you through the same steps that we just walked through in self service to get to a lot of 43 Anderson, please Southeast. If you agree that No, you have to actually type that it's just suggestions functionality is coming. If it's a brand new street like a new subdivision, is it going to be up to date like that? Now that's that's one of the caveats. There's two caveats and we'll cover those in a second. Second, but that's one of the things you need to worry about. One thing I do want to show you though, is that say, you know, 1143 Anderson place Southeast inform that I'm trying to put in here. But I want to do sweet five because I know that clean address is going to prevent me. It only accepts sweet 6010 right now, but this applicant or person is just telling me up and down there in sweet five and that is the correct address. We have the ability with this checkbox to override it and hit save. And it'll take it. Now the trick to that is if I uncheck this, it'll check it again and say, no, no, no, no, it has to be in my database. But if I want an address that I know is this, I can save it in there. Back to what your question is the caveat is in self service. You don't have this right button. So if an applicant has a brand new house that was built in the past few weeks, that address isn't here because we update those post office addresses quarterly. We'll have to work out our process on how to handle those, but really those handle very minimally. The other example that I've seen a lot of clean address is some 10 some landlord chopped up a house into five different addresses. And technically they're not real addresses though sometimes catch us as well, but they're really one percent of the time. This software will catch everything on a quarterly basis. It's updated and it's very slow. The other caveat that I mentioned, I mentioned number two. The other one is that for those of you that really love hidden addresses and look at all the codes, we are changing the county codes that are in there. Up to now we've been using county codes that were invented by the part of community colleges and work first of all in CCWD up in Salem. Those codes are USPS standards and this software needs to have the postal offices codes for counties. Those are called FIPS and I can't remember what they're saying for federal information standards. So what we have had to do is put in the county codes according to FIPS. So if you're used to putting in 002 for Benton County, the real code is OR003 or for Lynn County, the old code was 022. Now it's 0, it's OR043. We feel that this should be really a non-issue though because not a clean address always makes sure that it's accurate to never data enter a county code again. So I'm going to go back to my next slide show. That's not working real well. So we touched on self-service. Here's some of the forms in Banner that use common matching there or not common matching. We use clean address now. We'll see. Go and match. I was talking with somebody earlier about doing data entry in there. Spade and prepaid and FT and Venns, I say, but there's many more. We can give you the full list if you want to submit. But pretty much anywhere there's an address, you're going to see clean address cleaning it up. And I did mention that the county codes have changed as well. It should be pretty much a non-issue except for IR. We're going to have to convert out for CCW. Any questions? Any questions about clean address or any questions about Banner in general? That was a pretty quick one today and you get the rest of the time available for anything you want to talk about. What are you thinking of the software? So we hear from us right now it's in all our development instances. We've been testing it pretty heavily. We have a couple of minor issues that I've skirted around during this demo. But we're working to get those resolved. We're also working to clean up all of our county codes. Kim and Carl, we're not clean at all. Kim and Tyler have been working on that. A lot of our jobs have county codes hard coding. So we have to clean up all that before we can come this home. But we're open to having this new production by the end of the month. Really nice. Do you think this is going to impact anybody's work career? Yeah, that's a damage. I know you're just going to feel good. I just heard like three or four sides of there. Yeah, the goal is now we don't even think about addresses because we can trust the software is what we're calling international. Oh, good morning. Good question, Kevin. This software only works for US Postal Service. Ryder Technologies offers address data on something like 200 countries or something like that. But we only purchased the United States because I don't think we have very many addresses coming up. Maybe you exist, but they're small enough that we don't have to pay money to verify every single one. On that screen, if you choose anything besides the US, does that mean it just turns it off basically? Right. So what Danny is asking is out here on self service. If you choose a country, it'll actually deactivate the address because there's no overriding self service. That's one of the work arounds that I've heard of. I know I see that it's that when they have somebody calling and saying try to submit my application, but it will not take my address. Don't tell us it happens. Don't tell us a work around that we could tell us. I shouldn't tell you. No. No. Just say you want to say what you're always to get around. Yeah. Thank you. Yeah. Who's Steve Tuerson? Other questions, comments. It doesn't have to be about being at this point. So how would they get to those developers? So that's a good question. Does everybody know how to get to a development instance to help test all these different URLs? All those mind boggling. All those crazy URLs. So one of the changes we recently made, and we didn't really publicize this a whole lot. If you go out for our banner home page out here, we now have a link for testing. If you click on that, it drives you way down to the bottom of this page. Then you've got these banner instances and you have access to any one of our instances pprod, which is always a week behind in the data. We call it every Friday from production. Test D test and dev out which are cloned on more of a quarterly basis. If you click on one of those, then you can get to banner. You can get a big banner session or you can get to any of self service for those test instances. This is helpful if you're helping out with releases, admission, self-sacrifice, active affairs, or sort of finance. All these areas are interested in the next version of banner that are coming out. This is going to do our work. So they help out testing there. Right now, clean addresses in all of these instances can help test in this as well. See how it behaves. This is one of the changes that we're making. We're slowly starting to update this page and get a lot more useful information on it. They're a little bit unusable. So if you have any input on this page, let us know. This page is going to become very popular if it hasn't already. Last weekend, I even went to the fix where you're not allowed to shortcut and open banner directly from your computer anymore. You weren't supposed to do that first place. Did anybody have a shortcut directly to banner? Just Kevin. If you have a shortcut that goes directly to banner, you might have noticed that now when you click on the shortcut, it takes you here for yourself. You may have to hit start banner or big banner. One extra step, it allows us to tighten up the security around banner so that we don't have open sessions from anywhere. It gives us a funnel on all the sessions to banner. This is something that we did about a week ago and nobody knows much of it. We tend to try to communicate our changes, especially if they're going to be bigger like the hotkeys. We got infected by hotkeys. A few people are in their hands. I hope you don't hate us or swear too much. Cleanness control. Control. What did that do? It was a keyboard shortcut that we like. The list of values, yeah. Control S for save instead of F10. That's a big change. Shift-pinch down. Shift-pinch down to control F10. Shift-pinch down. Shift-pinch down to control F10. Yeah. I used a fork. Now I have a sheet of the new ones taken to my computer. I didn't even know that one existed. I got used to the ones I used before already and I used the ones that I used before. We really appreciate you understanding on that change. I know that that one, if your brain's hardwired to shift-pinch down, it's a little top to get used to the new hotkeys. That's just one of those things that we're maintaining for very little reason. Now we're publicizing what the baseline hotkeys are and we've made a little more awareness to what Kevin said. Some people are using them more. How is the communication on that change? We're trying to get a better sense on if we're reaching everybody across campus and people know that things are going to happen ahead of time so that nobody's really caught on where when we do make a change. I think I started from the time until I actually did it. So when they came and then your keyboard was broken but the distance to that is slowly going to be wider. We're using the banner current users group pretty heavily to send out a lot of information. We're trying to be aware of faculty that may or may not be getting those in the hotkeys and who's getting information across campus and who's not because we will be making more changes over time and I want to make sure that people are aware that those are coming so that first off, you just know about it and then second, if the business process has to change because that's something that we can plan in advance or if we're going to make a change that's going to hugely impact the area and we find out before that change happens we can help plan ahead or even postpone if we have to. People come to these meetings and definitely don't. If it's just a email through the app, it's not certain. And the invites for this go out to banner current users and I've wanted to sometimes faculty don't pick up those in our scores. I'm trying to have more communication with students as well. We're going to get in touch with us and the leadership council and start getting their input on things. I think we can go away and focus right before we change self-service. I'm not. And we've gotten a lot of great feedback on the banner bunch. These are fun. We like doing these. What sort of banner bunches would you like to see in the future? What sort of areas would you like to learn about? We're always looking for more ideas for these sessions. Some of the ideas that we have is when self-service starts to change look and feel that which will probably happen here in the near future. We'd like to go banner bunch on that before the change actually happens. Those sorts of things. Or if new functionalities come out or going back to baseline those sorts of things we'd like to do. Sessions on. I know you've got waitlisting coming up or prereqs. I don't know if those are more too technical or too specific to one area but we've started up those sorts of things. Or even functionality that maybe we don't use a whole lot like quick flow or workflow those sorts of things. Quick flow of my banner too. Quick flow of my banner. We can look at what's been or something like that. That'd be a good one. Those are good little chunks that we can do in these. Any other questions? Comments. I said quite a group this morning. That's what happens when we don't have coffee in the back. That's great. Well, I don't have a whole lot of stock questions. What can you guys think of that maybe we need to talk about or should I just end it early? We've thought about having like a point of questions that we could ask ourselves. My thought was asking about communication. All right. Well, if there's no other questions or comments I think we'll just go ahead and end it early. I'll put this out on the website so anybody can get on and eat too. Is that done? Now we can give a status something down that as well. Is everyone aware of the banner baseline project? Raise your hand if you are. Not half of us. For those of you that aren't aware or for everybody else, the status update, we've kicked off a really big project to bring banner closer to you the way of listening to the rumors. Being such an old banner school. In fact, we're the first community college in the nation to adopt banner in 1931 or 1.0 or even earlier. A lot of the functionality wasn't there until or we were used to an old IBM system that we had before. So we've changed banner for the years because we have access to it because we can do that. What happens though, when you do that is over time the system that you're maintaining and the system that we're training on gets farther and farther away from what the company actually delivers. And at this point, 26 years on, it's becoming a maintainable and unsustainable to continue doing that. We've built a lot of really cool functionality in this system. We don't want to just like delete that information or try to move away from that. What we want to do though, is take some of those chunks like waitlisting. We built our own waitlist system for registration and turn on the baseline delivered functionality for waitlisting. We make that transition from a homegrown waitlist system to delivered functionality for waitlisting. That's a good example because there is functionality that matches that, if we can make that switch. One of the switches we did about six months ago was from class information rating to faculty self-service, which is very similar. Wasn't exactly the same, but I have most of the same functionality. So we can bridge that gap and be able to spend more of our time focusing less on our time focusing on fixing things that are broken and the pieces that we've built ourselves and more of our time focusing on turning on cool functionality for systems like degree works or elusive mobile research. So we plan on spending most of our bandwidth over the next year, evaluating all those homegrown pieces of banner and changing them to be the way that elusive delivers that. Or finding other ways to meet that functionality or I'm sure some of them are just obsolete. We've never used them in years and they'll need to keep being paid. All sorts of things. Question. What are the big rosters? Class rosters, like in faculty self-service. So faculty self-service does have the class lists. It's not the same as the old class information rating though. What do you use class rosters for? The guys use it for attendance a lot. And they use it for, like you would a class list if something was all in one place. Right. They miss it a lot. So the important thing that's come up is the ability to export it. That's what I've heard the most. Copy and pasting the class list into like a spreadsheet or exporting it or something like that. You added a CSV file from the, there's a banner report for a class list. So some of the ways that we bridge that gap in functionality between what we home built on class rosters and what's delivered by recent. For most people just having that list and tapping self-service is not. Or sometimes they would copy paste a little bit into Excel if they needed to for attendance tracking. For people that need more information like email addresses or phone numbers that sort of thing. There's a banner job SWR CLLS that will output a CSV based on a CRM. Those are a couple of the ways we've done that. Now for attendance tracking also something to keep in mind is that as we get closer to a baseline version of banner we can upgrade to banner nine which has attendance tracking built in and it's very slight. We're just not quite there yet. And that's why you guys wouldn't build anything right on top of what we have now. Yeah. And I'd love to come sit with you guys and watch how you're doing attendance tracking and try to see if there's better ways to handle what we're doing already. With a lot of expertise we simply want to be able to print out a list walking across. Right. Just as simple as that I just want to share my list and your students here. Yeah. And that very simple kind of request is that people are going to see a lot of frustration. I don't want to have to fire up the podium. I don't want to have to log into something. Just want to print this. Right. So you find really like that type of paper. Yes. Yes. Because obviously for a lot of them the times they don't use their podiums during back in 15 minutes and the time it takes to turn the podium on set it up, log it in. For them it's a loss of class. And they want to be able to walk in preparing right in your role with that piece of paper. And so it's, you know, from their perspective I think it seems like such a really simple thing to do that they've been doing for 15, 20 or more years. Right. And they really struggle with the loss of what seems like a very simple way to remain functional and classroom without interfering with their course time. So. Exactly. Yeah. And also some of the part-time faculty that's going to have to be in there so they just have self-serve. It just gets kind of. Yeah. A lot of my guys are college mainstream guys or the industry guys. And so they don't have a lot of base ground into any kind of a student. And they want to ever. Yeah. They come in, they teach for us, they do a fabulous job, and we're gone. So is there any reason why we can't have the tab back and take everything out of it with the faculty and advising? That would be against the back of baseline movement that the president needs to sign up on. I would think though that what you're describing I taught a class last term and I went into WebRunner and printed out my class list before each class. So that's what they're asking for. So I don't know why they... I'm saying it doesn't... That means maybe it's a true issue. Maybe it does need to slide down and show them how to do it. What actually is not the class list? They can... Yeah. She's talking about we actually listed out and actually had your days. So based on the term, based on your class. You actually said you actually had days. Yeah. There were two more programs. So part of it is it was homegrown so we have to tell people only to make your grades in the Internet Explorer. At the same time, we're telling people use Gmail. And by the way, Chrome was really nice. And use Mozilla for Moodle. But use Explorer for grades. So it's moving to the banner product which means it's tested on multiple browsers. So trying to move to something that spans browsers and technology. So if we bring something back, we go back to saying only use this one browser. Well, if the answer is no, then just tell me the answer is no. I just want to ask the question. What I'd like to do is come back there and help me. I lost my secretary at a time when I was building my office. Or got married. It was a huge place. If you'd like, I would really like to come and say with you and watch your process and see what sort of improvements. I mean, it really helps us to see it from your eyes and watch your fingers work. We can make all sorts of assumptions. Definitely idea. But we really don't know 100% how you use banner. I want to see that. Because it might be eye-opening and allow us to say, oh, well, there's this other feature or something like that. Yeah, we can make those sorts of changes and process and get it working more efficiently. Well, back in the day, we used to put five CRNs across. Right. Now you got to do one at a time. And again, I think it's a bigger process because there's a structure. So it's like, no CRN file. It puts the CRN in. Right. It's a lot more time-consuming. Which is okay. I could take through my time. Well, and I want our team to work for it. I want technology to work for us. It shouldn't be a barrier. It should be making us more efficient. That's our goal. So let me get up with you after this. We'll go walk through that and see what we can do to make it more efficient. Well, some of the stuff is static. It's your understanding of that. It's there to apply. Well, we want to hear it all. Absolutely. Yeah. I think it's really important in terms of these places where people can identify what functionality was actually lost and what functionality is there. People just aren't finding and are not trained on it. And I think that all comes from that understanding of how back in the 50s classroom we're using various aspects of banner that's now in self-serve. And maybe that's for they go in self-serve and they go, can't find it, must not be there. But maybe it is there. One of the things we've learned from moving away from classification and reading to the baseline faculty self-serve list is that we need to do a better job of change management. Making sure people have training making sure that we've done the analysis to understand what need is there and what value does it have before the change is or more sort of gone. So then we don't end up having any certain issues. Well, one thing is in banner self-serve and the faculty there's a procedure where you can email the whole class and it opens up and you can explore. So I'm teaching them, they come to me to just copy that basically to their group wise but they think that's all silly because it says, well I can just do it. I have instructions on the set for your default male client to be G. Yeah, that's a setting on your computer. You can send that out like that if you're logged in to your email it will open up a Gmail page with that entire list. You can see them. You can send it out to all faculty too. Yeah, because I sent that out to more faculty. There is a way to change that. Is there a distribution list for the sports staff or do you get faculty all emails? I just sent it to everybody. Here's how you change your default. Since we're in Gmail school, we're all logged into it anyway. Maybe we can email a functional detective in faculty self-service when you click that it uses the client or the other video or whatever that is and for a lot of us, we've never bothered to change that so it will automatically look for an outlet. Since it's all on Microsoft. But you can change that to be Gmail. If you're logged like me, the first thing you do is log in to your email and it's open all day long. So if you can chat with everybody you can check with them all the time. It's important to remember too that resending it to everyone that's one strategy for reaching a lot of people. You will not reach everyone. There will be folks who simply don't check or they see that subject and go, Anna, they absolutely ban that. Because I've never had to do anything that I understood was actually I was in ban or I didn't even know I wasn't in. So they will delete that before they even open it. So the multiple ways of reaching whether it's through the secretaries and it's through email and it's throughout the affairs and it has to be in this multiple points of contact before you can really raise the number of people who actually connect to it. That's the sort of thing we're very aware of paying attention to right now is how we're communicating and who we're hitting and pulling the same. If you have any suggestions or put on how we can do better, let us know. Well, I think it's funny what she says to like, I still don't understand what you're saying. As far as I can say, they're two set of systems that one week downloads to the other. They have no idea that they are in so well disguised. Yes, now they don't. I can tell you all kinds of things that say I've never touched Anna. I'm like, really? But they don't know their touches. Very cool. That is a good point that we are trying to use multiple channels and this is one of them and I appreciate hearing that. For some faculty, the first place they go for every question is for every question. I've run a desk looking at computer tables. I mean, I've never signed a text before. If they lose their links to put their outcomes in, then they can't find the link. It's my desk. When you think about support staff, our admins and secondaries in this room genuinely are what keep this whole institution afoot along with you guys. When I can't get a response, I can tell you if we can get one. Absolutely. Very cool. I really appreciate you coming to this. Like Michael said, this is one of our channels to try to communicate and train. Other questions? Are you going to bring donuts to the July meeting? Really? How much do you know? I won't pay attention ahead and see if conference services is open for the next banner bunch. All right. Well, thank you very much. Thank you. Everybody set out the little faces? In the back. Thank you.