Essential Collection Skills & Techniques Program Overview - YouTube

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Essential Collection Skills & Techniques Program Overview

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Uploaded on Aug 9, 2011

https://www.acainternational.org/prod...

Introducing ACA's new Essential Collection Skills & Techniques computer-based training CD-ROM!

The ability to communicate and negotiate effectively with a diverse population of consumers will improve your collectors' results over time. In addition to artfully using communication to motivate consumers to pay, collectors must also understand the eight steps to conducting a thorough, compliant and successful call.

This substantial redesign of ACA's Professional Telephone Collectors' Techniques CD-ROM was designed to improve your collectors' ability to adapt to a variety of consumer personality types to secure more payments and reduce the number of broken promises to pay.

Training modules include:

Introduction: The Collection Environment
Module 1: Collector Communication Basics
Module 2: Opening the Call - Whom Am I Talking to?
Module 3: Why Didn't They Pay? Determining the Consumer's Situation
Module 4: How Do I Get Them to Pay?
Module 5: Closing the Call
Module 6: Why Being an Effective Collector Matters
Final Quiz

Engage your collectors with this interactive training CD-ROM today.

Bundle with the recently updated FDCPA Essentials for Collectors CD-ROM and start working toward your Professional Collection Specialist Certificate!

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