 Hey guys, this is Matt Beck from freesaloneducation.com and I'm here to talk about something that's really important in salon business and pretty much any service industry is confirming your guests. And something that I noticed which really kind of gave me the idea to make this video was a couple weeks ago we ran out of business cards. Businesses do that, I ordered them, I was hoping that they would come and I started freaking out because we like to write down our guests' next reservation on their card. But what I noticed is that the guests, they didn't seem to have a problem with it because we do an email confirmation that's sent out right from our Millennium software and then we also do a 24 hour confirmation before their appointment just in case they need to move it, reschedule it or just to confirm that they're coming in the next day. I think that this is one of the most important things you can do as a service business because if you're not currently calling them then people forget, people get busy so just make sure that you're confirming them at least by a phone call and then if you have the luxury of a text message service which some companies provide you can do that through Millennium software as well and also the email, we do an email a week prior to your appointment just to give you a heads up and then the day before we call you so that our guests are not forgetting because you don't want them to forget it's a big gap in your book so in order to have a successful sign you need the clients to show up. So I hope that this tip helps you guys make sure you check out MillenniumSI.com if you don't currently have a software that is providing that stuff for you and but it's been very helpful for us and it just makes, it's a no brainer if an email automatically sends out to our guests then you can't go wrong and then an easy phone call after that so follow us on Facebook, freesaloneducation.com also on Instagram and make sure you subscribe to us on YouTube and we will see you guys in the next video, thanks.