 What is design thinking? Design thinking, to me, and I'm no expert on the subject matter, is a fundamentally different approach to how you solve problems. For a lot of years, we focus on what it is that we want to do versus what the customers want. So if you spend time thinking about what customers or users want and their obstacles and challenges, if you solve for that, that is fundamentally a different and preferred way of solving problems. And you can see this in product design and you can see this in user experience design most clearly. So this is about giving somebody what they want with the fewest number of obstacles or fewest number of steps to get what they want. That is to me design thinking. More videos like this in the future.