 Good morning everyone, welcome back to the college to corporate course being offered through IIT Bombay MOOCs platform. Some of you are through the A-view, some of you through YouTube, so welcome to everybody. This is the additional session we are doing. Our last session was on March 3rd, which is last Saturday and the intention of including this were twofold. One was for some of you who may have joined late, there is an opportunity for you to continue to get some of the things you may have missed. And second is also to look at if you are intending to get a certificate, then there is some quizzes, minimum number of quizzes that you need to clear, some work that needs to get done so that you can earn your certificate. So, just want to say welcome back and before I begin, I just want to get a sense of how many people are, how many centers are already here. It is 10 o'clock today, we starting it half hour later than normal and today we will go from 10 to 12. So, first I will be with you for about 45 minutes, then Professor Parthasarthi will join you at 10.45 from Amsterdam and then at 11.30, Professor Parthasarthi will join and I will be here with Professor Parthasarthi and Professor Parthasarthi till we complete this session today. So, I look forward to bringing closure to this course and in some way also given opportunity for you to ask questions, but more also important is to be able to acknowledge the accomplishments, the learnings that you have done. I always believe that if you do not claim to have learnt, then it did not happen. So, it is important that you make a claim of what you learnt, it is yours. When you claim it, it is yours. It is important that you use the session to also be able to claim what you have learnt, so that it becomes yours and we are more than happy. The entire faculty team here at IIT Bombay more than happy to have been in some way have contributed to you towards your growth and development towards your learnings, but it is yours. Ultimately, all learnings are yours. So, claim them, that is the opportunity for this particular session. So, let us just see how many, let us just go and interact with one of the sessions, one of the center's piece. So, how many on the YouTube do we know? 10, 21. And growing, very good. So, the communication went out to everybody, right, that we would start at 10 today. Great, thanks. And among the centers, good. So, hi, welcome back. Hi, good morning. Good morning. So, how is it gone this last week? Do you want to share something from what has happened? Specifically, I had asked you to ask you for some promises about communicating with your family and using that as a test ground for your training. So, would you like to share something? Yeah, actually, I am right now in my hostel. So, would not have a proper workplace with my family, but I tried to talk with them like a, like a business personal or like a workplace employee. So, with that, I used to talk with them professionally and not as a family member, not as a part of family member. I used to, I used to say my father, like a boss or my mother as a man or a manager of a company. So, likewise, I used to communicate with each other and they were very happy to see such a new thing. They asked me how this is, how you are doing this, why you are doing like this. They also liked the idea of what I then told them that we have an organization on IIT, so I was advised to do like this. So, they were very happy to see such a new thing. Fabulous, fabulous. So, I just want to say, go ahead, please go ahead. I am sorry, I interrupted you. Please go ahead. They cooperated in the workplace when they understood the concept of the workplace. So, they also cooperated with me about it. Yeah, so that is great and you should also know that the kind of person you are, whether you are with your parents and whether you are with siblings, when you go to workplace, your boss is also a human being. Your boss is also a father or your boss is also a mother and the only difference is that you are now interacting with them as partners and as adult in the purpose, there is a certain purpose to a company, there is a certain articulation of what the company is about and then you are all aligned to the fulfillment of that articulation. So, I do not know if you would have gotten a chance to talk to, so first of all did you say thank you to your parents that now you are an adult and that it is their success that you are a successful adult. Sir, can you please repeat the question? Sure, sure. So, what I am saying is did you get a chance to say thank you to your parents for being successful in the game that they had been playing till now, which is to have you turn out as an adult? Yes. Okay, good. So, inside of that acknowledgement, you should just know that when somebody hires you into a company, okay, when you are invited for an interview, when you go through the tests, all of those are acknowledgement of that, you know, you are a person that is being engaged with to be able to see if you are a partner. Now, a lot of times I did not want to bring this in, but I think it is important to bring it in. A lot of times people feel rejected and dejected when an interview does not work out. I actually when I went for an interview, I asked, I shared with the interview, you know, the people who come from that company, I asked, these are the things I want to do. Would I be able to do these things in your company? And they looked at me and they smiled and they said, no, we do not deal with these things in our company. And then they asked me, do you still want me to interview you? So, I said, no, because I really want to do this, and if your company will not allow me to do it, it would not be a good idea to interview me. So, it is a very mutual, very respectful, very honorable. Sometimes when I look back at my life, and I think that I was being a little arrogant because I wanted a job and I did not have a job. But to say that, no, I do not want to be interviewed because this is what I really want to do. Now, when I look back at it, it seems a little arrogant, you know, but I was, you know, growing in that time. And probably if I were to do it today, I would not do it the same way. But you got to go through those things and you got to say those things. Your parents relating with you a particular way is no different. But the only thing is, you got to kind of shift the game. The game now is that of creating a new game for your family, a new business for your family, which is different, which is no different from creating. When you join a company, you will have to understand what the business is. Sometimes you, you know, if it is a start-up, then you know, there is an exception because then you are creating what your new business is. But if you are going and joining a company which has been around there for 25, 30 years, they are already in a business. They are already in the game. In fact, they are looking to see whether you would fit that particular game and they would then invite you to participate in that game. So I want to thank you for doing the work that you did because it's not, you know, it's interesting that this course is not about you. It's not for you. You know, if this course in some way, through your conversations with your family and through your siblings, you know, it's going to impact the entire outlook of what's going to happen over the next 10, 20 years because now you are an adult and you are moving from college to the real world, the professional world, fabulous. Then this course, you know, has actually done its job. So thank you very much. I appreciate your work. Thank you very much for that. Anything else you want to say? Yeah, one more thing I want to share with you. What I learned from the past experience of the business communication with family members is that we generally, we tend to listen to the people and we generally tend to reply to them and what I learned is that we should not reply to them and instead we should understand them. So that is the important thing in workplace communication. We generally listen to reply to the people. That's a very bad part of our personality. We should understand their perspective and then try to communicate what our perspective is. This will really help us in the communication field. Yeah, fabulous. So I, is it okay if I coach you a little bit? Yeah, fine, sir. Alright. I would like to. Alright. So first thing is that there is no, it's okay to reply. It's important to understand and it's okay to reply also. There's not a problem. But notice what I just did in this interaction with you. You said something and I would have replied but I didn't reply. I asked you if it's okay for me to coach you and when you said it's okay to coach, then I said whatever I needed to say. Okay. So it's perfectly okay. See, sometimes a reply is expected. Sometimes they just want to, want you to hear and get the communication. So you've got to bring clarity and it will come with time. It's like a dance, you know. When you're dancing, when you're learning to dance, you think about where your next step will be and where your hand will be, etc. But at some point in time, when you have learned how to dance, you know exactly where the movement is going to be in the next instant. So it's a matter of practice. So don't make a rule out of it, please. My request is don't make a rule out of it to say what you should do, what you should not do. And it's nothing bad. Even if you gave a reply and then you realize that it is inappropriate, maybe you should not have. You can always clean it up. You can always say, I'm sorry. I don't know whether you wanted my reply or not, but I just replied. So please forgive me if I said something wrong. But I do understand what you're saying. Or if you don't understand, ask them. Look, I didn't understand what you were saying. So can you please say it again? So it's an open channel. There's nothing no should be, no should not be. It's perfectly okay to be honoring yourself as well as honoring the other person. And that works very well. Yes. Okay, thank you very much. Appreciate it. Next, please. Satara, my favorite from last weekend also. Hello, Satara. How are you? Very good. So would someone like to share? So you may want to... I'll just tell you what I'd like for you to share. What I'd like for you to share from the last week's work is did you get a chance to talk to your parents? Did you get a chance to talk to your brother's sister? Did you get a chance to talk to your friends? Did you get a chance to talk to your teachers about the new company that your family is? So the purpose of your family till now has been to make sure that you grow up as a good human being. That already is accomplished now. So the new company, the new purpose, the new business of the family is going to get created in which your mother, your father would be the boss and you are an employee. And this is the game we are playing so that we can actually train ourselves for the corporate world. So I'd like to know, I'd like to hear from you. Did you have some conversations? And I'd like for you to share that with everyone. Yes, ma'am. Hello. I'd like to share that. I did your question and I'm very glad. Yes. I am a graduate student. I'm a middle-class model. I have two universities. I'm an English. I am a very good student. Can you come in front of the camera and speak because the voice is coming? Your mic is, you know, the camera's mic is connected. So that mic, your holding is not connected. The camera's mic is connected. Your audio is coming from the camera's mic. So speak into the camera. I can hear you. You're doing good. Please keep going. Excellent. So the, thank you for re-articulating. My question is, did you have conversations with your parents? Did you have conversations with your teachers? With my father because he is now for English communication. So in power press, if the layer of media house is re-articulating my English, so I have cleared my doubts through them. Okay. And did you get a chance to talk to any of your teachers? Can you hear me? If you can hear me, do a thumbs up. Okay. I'm sorry. I'm not able to hear you. So we will move to the next center. But I want to thank you for sharing and doing the work. Thank you. AKS University, Satna. Hello. Good morning. That huge banner at the back looks very nice. Thank you for making that. Thanks for preparing that. Okay. So who would like to share what is it that you did last week in terms of communicating with your parents, with your siblings, with your teachers, please? Sir. Good morning. Get to what you said right now. Okay. No problem. I'll just say it again. See, last week I had given this assignment where we had asked you to make up, you know, to discuss with your family, discuss with your parents. Imagine that they were your, you were now joining a company which is your family in which your parents are your bosses and your brothers and siblings, brother, sister, siblings, they are your colleagues and then teachers are your mentors. So the question I'm asking is, did you get a chance to share during this week with your parents, with your siblings, with your teachers? And if you did, please share what happened. Sir, I discussed about communication, communication with my father and with my teacher. Okay. And what was the quality of the communication? Was it any different? So did you relate with your father differently than what you normally do? Did you relate with your teacher differently from what you normally do? I communicate with my teacher. It is very easy to communicate with them. Yes. Understanding, understanding, but while communicating with my father, there's little bit of misconception. It was a little bit what? Sort of very good communication with my father. Okay. So slow, say it's, I think what you're saying is very important, so I want to hear it. I'm missing out on some of the words. What was the, what was the communication, what happened during the communication with your father? For the job, for purpose, with others, how to handle the situation. Okay. So can you hear me okay? If you can hear me okay, say yes. Yes, sir. Excellent. So you might want to hold the microphone a little closer to your mouth because I get a few words, but I don't get the entire sentence. Okay. So say it again. So say a sentence. Say Baba Blacksheep. Sir? Okay, no problem. Okay. So I can hear you now, no problem. So what is it that happened? So you said with your teacher, it was easy to communicate, but with your father, what is it? So when I, I'm communicating, I'm communicating with my teacher. Yes. Good understanding with, in the profession, in the job, for the job purpose. Yes. But with the father, there's, there's a little bit of misconception with the father, there's, there's not a good communication. So tell me what do you mean by, when you say not good, what does that mean? What is it? When you say not good, what is it? Like you said and your father didn't respond at all, or your, you said it and then you ran away from your father. What is it, what is not good about it? No sir, they respond by, he is responding to me. He responded? Yes, he is responding to me. Okay, so what is not good about it? You said that your communication with your father was not so good. Yes sir. So I want to, For the job purpose. Sorry? For the job purpose sir. Yeah, sure. So you said, so if your father is your boss, can you communicate with your father? Yes sir. You can, right? Yes. Okay, so you know, when you, the, you have an already relationship with your father. You're the daughter, right? So you actually have a certain relationship with your father. Yes sir. Okay, now the difficulty might be that how can you relate with him as a boss? Because it's, you know, your teacher, you already have a certain relationship. So inside of that relationship, you can share, you can ask for mentorship, etc., etc. But with your father, you are a particular way. Yes sir. You are a daughter, right? Yes sir. Okay, so I'm inviting you to start looking at shifting your relationship from being a daughter to being a partner with your father. Yes sir. Can you please, you know, keep making, keep doing the practice because it is in service of your relationship with your father and it also honors your father. Yes sir. It will improve my relationship with my father. Say that again? Yes sir. It will improve communication. Absolutely, absolutely. So when you walk into a corporate world tomorrow, you would then be actually relating with an older person who is your father's age, who is your mother's age, in a way in which that you are actually a partner because otherwise, you will keep relating to the person as your father or as your mother and you will always be small. Age wise, you will always be small, no problem. But the relationship is that being a partner. You are an adult now. So you are expected to bring partnership. Till now, you were being taken care of by your parents. But when you join a company and you are working with the boss, the boss is not expected to take care of you. You and the boss together are expected to take care of the business. You are already an adult, already successful and your parents have already done a great job. So please tell me, what are you hearing in what I am saying? Can you hear me? Can you hear me? I cannot hear you. Hello. Yes, I can hear you now. So for some reason, I have lost my audio with you. So if you can hear me, please raise your thumb. Please raise your hand to say that you can hear me. Okay, excellent. So let me just... I am sorry, I cannot hear you because of some audio problem. But let me just share with you that this entire exercise is about two things. One is that you are acknowledging that you are now a grown-up. And in some sense, you are saying thank you to your parents for having done a great job in bringing you up and having you be successful. And number two is that you are now inviting a new relationship with your parents in which you are saying that I am available to you as a partner now. Please tell me, what is it that we need to do in the family and I will be a partner with you. So those are the two things that I want to kind of leave you with this entire exercise. So I want to thank all of you who did the work. And those of you who did not get a chance to do this work, please do this work. It's an important exercise. And it will really move you forward in terms of your growth and development as a human being. Okay? So let me now switch over to some of the slides that I wanted to share with you. So please, let's switch over to the slides. How many people on the YouTube? Okay. So I think there are about 30 people on the YouTube now. So I want to welcome all of you. And I'm now going to share with you some of the slides. In some sense, they are going to say what I might have already said. But okay. So today's session is really about closure. But you know, the only the best way to bring closure is to actually have a conversation for what's the way forward. Okay? So all three of us, myself, Professor Parthasarthi and Professor Fartak. All of us are going to be having conversations towards closure, but really with the intention that you open up a whole new world for yourself at the end of this week when this course is complete. So this is, we're calling it the final face-to-face session. And today is March 10th, and three of us will be presenting. So again, without any loss of intention of saying this again and again, please don't let the repetition of this become boring. But the intent is still up in front of us. And the intent is that you are the kind of people who are committed to their own growth and development. So this, I just want you to know that when we are sitting and giving these inputs and training, it cannot happen till you bring a commitment to it. So I want to thank you for that. And the other aspect is that please continue to honour and respect yourself and your peers for having taken this initiative and for continuing to participate in this inquiry. So the work for the last week was complete the activity on Tell Your Story, a task for the week. And the extended deadline was yesterday. So I hope that you had a chance to tell your story. And I'll actually give a chance now for any one of you to share if you did this assignment that is a story that you told. So I'll request you that for that in a moment. So here we are. So what story do you want to share? So can we switch over to the video mode please? Bapuji Institute? They're there. Apparently they're pointing to someone. Are you? Then neither. Are you? Yeah, so someone's there. Bapuji Institute of Engineering. Good morning. Alright, so I can see that you are speaking in the microphone but I cannot hear you. So could you please just check your audio? Yeah, so microphone is not working. Please check if the microphone is on. No, you're not audible. There's some problem in the connections. Sorry, we'll move to the next centre. The first interaction I had, I can go back. So maybe we'll go here. Okay, Satara, I'm back with you. So I have a request, can you please come closer to the camera so that the microphone of the camera can pick up the audio better. Thank you. And the handheld mic you can give to your friend. Because the microphone of the camera will work. Okay, yeah, very good. So please... This is what happened in my life. Okay. Yeah. I work for the Engineering Institute. It's a program of our class. And that, okay, generally other my colleagues give speech on... give speech on school night. And that time I also want to give speech behind all these people. But in that situation, I don't know any experience about what I can speak behind all these people. But my mind is saying that this is last year in this college. If this opportunity you can miss, then this opportunity not coming back in your life. Then according to my mind's inspiration, I am able to give speech behind all that. And this is the one series which have one me. When you have will, then there is a... If we have a will, then there is a way. If you act on some situation at accurate time, then only it is useful. Otherwise it is useless. Thank you so much. Well done. Really well done. So you actually demonstrated in your story that one thing we had talked about a few weeks ago about courage. The fear was present. The concern was there whether you'll be able to do well or not, whether you have experience or not. All of that was in place. Actually that thought, you caught that thought and you said look, if I don't take this opportunity now, I may not get this opportunity. And it's important to take. So you made a judgment about what is more important. Your concern, your fear or what is the possibility of you stepping up and giving the talk. So well done. I think it's a very nice story to tell. And I hope you have had a chance to write it. Please write it. And I'd also like for you to, if possible, take a short video on this. See, it didn't take very long. It was a few, maybe less than a minute. When you said it so nicely, the point is if you go into a video and you record it, you can see yourself. It's a very insightful thing to be able to see yourself on video. That's why Professor Fatak insisted that we should give the opportunity to do this exercise, not just in the written form, but also on a video. So for example, I noticed that from your smartphone you were reading what you had written as a story. So you did that part. And I would really appreciate it if you can also make a short video and there'll be an opportunity to submit that. So please submit that short video so that it can be shared with everybody else. So thank you very much for doing that work. I appreciate it. Thank you very much. Big hand for you. I'm going to go to the next slide now. And what I want to share in there is that this is an important thing I want to communicate. I always say this to my students also. These are, my students are usually people who are doing their M.Tech or Ph.D. and they're researchers. And they do a lot of thinking. So what I always say to them is that they're a researcher or anybody, any professional. They're never paid for their thinking. They're only paid for communicating their thinking. So whether it's in the form of a written story or whether it's in the form of a video, it has to be communicated. It has to be recorded, documented, and then be communicated. So it's important that you get that quickly. You may think a lot of things, but till it is on paper or till it is in some way that you can get communicated, it's not there. I can't catch your thoughts. I can't get into your brain and be able to understand what your thoughts are and how you're thinking. I appreciate the thinking. I appreciate it. But if you'd like for me to be able to participate in that or you'd like for me to be communicated to, then in some way or form you'll have to write it and you'll have to maybe make a video. Sometimes people say, well, I just said it to you. But if I say it to you and it comes to me, it gets received in my ear. After that it is gone. It is disappeared. And I don't even know whether what you said and what I heard are the same things. So writing specifically, video recording, those are other ways to be able to communicate and be sure that what you are saying and what somebody else is saying, there's a reality around it. You can go to the write up with a pencil and say, did you really mean this? Did I really mean this? No, no, no. This is not what I meant. This is what I meant. Then you can revise it. I don't think you and I have the ability to have somebody else go inside your brain and use a pencil and correct it. So it's important therefore to document your thinking and to be able to communicate it through the written word, through emails or through video. So it's important for me to communicate that to you. That it's an important aspect of your training. Next, I think I've already talked, we've already shared about this. What is the communication that you may have had? So since there are some more people, let me see if I can have one more interaction so that this part of the work can get completed. I don't have enough time and Professor Parthasarthi is already there. So let me just take a minute to set up for the next week's work and then we'll move forward. So I just want you to know that our relationship is about to complete with this session today. The relationship will only live through you and your work in life now. So whatever you've done is going to live our relationship. Whatever you carry is because you created it, you owned it, you claimed it and therefore it will move forward. It will live through the work that you do. So we request you to honour your work that you've done and honour your learnings that you have achieved from this course and carry them forward and what I'm pointing to is that, you know, the exercise with it last week, it is a story from your past and most of us can, with a little bit of effort, we can tell what is the story from our past because it has happened already and we can describe it. I'm inviting you now to develop another capacity, develop another muscle and it's an important muscle because this is where you create your story from the future. It hasn't happened yet. So you're going to create this future and then live through that story. Sometimes it will work out as you had planned. Sometimes it will work out differently but that's the game that you want. Everybody wants to win a game. Everybody wants to score many goals. Everybody wants to have many sixers in a cricket match and there is a certain, but you create a certain story and you look to see whether you can fulfil on it. So I'm now going to invite you in the next coming week to create a story. So imagine that you are in the year 2023 which is five years from now and that you're successful and that you're satisfied. So now what I'm inviting you to do is write a letter back from 2023 to now in which you will say what practices you included in your discipline that made you successful and made you content that made you satisfied. So this writing to yourself allows you to create your future. Right now the future is something that will happen circumstantially. So I'm inviting you to be at the source of your future to be able to create a future by writing this letter. If you don't like it, you can write another letter. If you don't like it, you can write another letter. It's many times. It's a creative process. So you're not stuck with a particular letter. With a particular letter. You're not saying this is how it should be. You're saying let me see if it could be this way and you create that future. So there may be small changes that you make to your practices now to your habits now which you look back and say you know I actually started reading one hour every day and that made a huge difference for my success. Or you may say some of the things that we have discussed and it's in the next slide. So I'll share it with you. So these are some of the pointers. Don't limit yourself to this. There may be many other things that you can do which will contribute to your success. So include everything but start living your life from these practices and you'll be able to tell five years from now which of these practices made you successful. So some of these could be managing your time, managing your relationships with your parents with your elders with your teachers siblings, friends. It could also be strangers. When you meet somebody at a restaurant for the first time somebody who's serving you food or you're going in a bus and you meet with a bus conductor these are people who will be strangers but how you relate with them respectfully with honor is going to decide how they know you for the rest of your life. So it's important to every human being is a mirror image of who I am. So it's important to practice and honor and respect every single person you meet. And then of course you'll soon be employed so your relationship with your employer and your colleagues. I keep saying reading, reading, reading very, very important. This is for studies as well as for your personal growth. So read beyond what is required for your curriculum. Keep writing. Emails is good. You send short messages. I invite you to write longer passages so that it actually consolidates your thoughts and you can write larger, maybe two paragraphs, three paragraphs, communication to your teachers, to your family to your brothers, sisters, through email or otherwise. And you want to practice these aspects and you want to continue to learn and master them. So some of these we have touched upon in the last six weeks. So I invite you to maybe relook at some of the material and look to see how you may want to design so that you can then write that letter. And I am on the last slide now. I'll say it now but I'm sure I'll get a chance to say it a little later also. I just want you to know that it's been an honor and a pleasure being of service to you. Thank you very much for being committed to your growth and development and you should know that the work that you have done during the six weeks will make a huge difference to the quality of your own professional dealings and to the quality of lives that you will touch as a professional including a family, including your other people around you. So I just want to say thank you very much and best wishes and with that I want to hand over to Professor Parthasarthi. Thank you very much. So please give it, please give us a minute while we adjust so that we can have Professor Parthasarthi come online. We can see him already. We're just trying to connect up the video with the larger network. Thank you. Okay, so Hi Professor Parthasarthi, welcome. I know it's early there. Thank you for being online so that we could bring closure to this course. So thank you very much and welcome. Please go ahead. Thank you. I'm also happy to be here at the end of this course which we began some weeks ago. The benefits of modern technology means that I can do it from wherever I am even though I have to make some adjustments to my sleeping time but that's what professionalism is about and that's what we're going to talk about now. Let me start with a couple of points leading off from what Professor Sethi was saying while thinking about what I should say in this last session while preparing for this presentation. I was also thinking back to what I was when I was your age or even younger. So I was pretty decent in academics but not great. I wasn't very good at spoken communication and I believe I'm still not very good at it. I was good at writing but not great. But looking back and especially with social media reconnecting with a lot of my childhood and college friends I realized I've made a few more strides ahead professionally compared to many of my friends that I've been able to contribute a little bit more both to society and my professions in terms of making an impact than many of my friends who also have done great things in life. What is it that has enabled me to reach where I am today even though I don't have I believe very great talents or skills like some of my friends have. So I've had friends who speak very well, you can speak extempore with a great deal of felicity who write very well who have the right kind of attitude to make their presence felt and I've always felt that I didn't have all of these and yet here I am lecturing to you all the people from Amsterdam what is it that makes us achieve things irrespective of who we are who we are born with what kind of skills we have we acquire that we are socialized into and I realize that there are a lot of small things and I think that is what we are trying to impart through this program. So there is only so much that you can take away from listening to the videos from doing these exercises from doing the activities the quizzes and so on ultimately it depends on what you as an individual choose to take away what you choose to make of your own lives and what you choose to do on an everyday basis continuously for the rest of your lives and that could be sincerity that could be hard work that could be developing the right attitude that could be trying to find out what is it that you lack and trying to improve yourself constantly on those kind of things trying to identify what are your weaknesses trying to overcome them so these are the kind of things that I have picked up from my friends, from my seniors, from teachers and so on. So professor Seti was talking about the relationship coming to a close but living continuing to live through your own lives and your work and that has happened to me where I still remember many of the things that my teachers taught me in school and in college I still remember some of the abilities and unique skills that some of my own friends and seniors had and which I have tried to imbibe and learn from so the kind of things that you learn from your own teachers, your seniors your family members, your peers and from all of us what you choose to take away what you think are important for you as an individual those are the things that are going to live forever so it's like a permanent relationship that never really goes away. The second thing that professor Seti mentioned and which is connected to the larger idea of professional conduct which is extremely important for workplace communication this is the notion of respecting the other honoring the dignity of others that professor Seti ended with and here let me give you a very small anecdote, a story and then we can move forward from there so a few years ago our late beloved president Abdul Kalam visited IIT Bombay and my daughter was an undergraduate student at that time and after the lecture she was one of those who asked him a question he responded briefly and then moved on to other questions at the end of the session when everybody was going away one of the volunteers came and told my daughter that the president wants to see you and she was a little scared because she thought maybe she had asked an awkward question which perhaps he didn't like so she went with some trepidation and Abdul Kalam told her that she asked a very interesting question which deserves a detailed response but he didn't have time to respond because he wanted to give a chance to other students as well and therefore he said now I will answer your question in more detail now this is a symbol of what it means to respect other people so my daughter was not anybody significant she was a young student and here was this man who has been the president of India who has so much of immense experience and he thought and asked the question deserves a detailed response that is what respecting the other means that is what honoring the other means that is what we need to inculcate in us in order to ensure that we not only behave professionally but we are able to respect others and work together for a common objective in organizations this is something that's not easy to acquire but it's something that we all have to work at so let me get into the topics that we have been offering you broadly under the idea of what it means to be a professional in an organization and therefore what it means to communicate professionally when in the workplace can I have the slides please can the PPT be put up yes professor yes we have it uploaded and right now we are is it visible? no it's not visible one second making sure that it is we uploaded it showing up as a very small part of the screen would you like to upload it from my pen drive? okay it's visible now the first slide is visible now thank you can we go to the next slide please thank you so what we have been saying for the past few weeks is that it's not easy being a professional that there are challenges but it's not impossible and we have given you various tips and I'm sure you will learn many more as you go ahead what I want to tell you is that being a professional does not mean that you have to stop being you okay so always remember that each one of you has something unique to offer and that's something I have learned personally I've always thought that I have nothing unique I don't have any skills and yet from time to time there are people around me who have been telling me that you have something to offer that you have something that can be of service to others that you have something that that is unique that other people don't have that is important for professional service that contributes to society and so on so try and identify what is that unique you which comes from your family maybe from your studies from your friends from your background so while being a professional does not mean that you lose yourself okay so don't just try to formally imitate what everybody is doing just follow guidelines and so on all those are very important and that's what we've been trying to tell you so while you conduct yourself as a professional there are people who are similar to you there are people who are different from you okay so the point of all the modules we've been talking about what workplace integrity about how to behave in the workplace following norms respecting others all of these doesn't mean that you lose yourself that you compromise one way to professionally grow and to communicate well is to be entirely convinced that you have something unique to offer to the workplace and once you do that automatically you become a better communicator so communication is not just about the technique it's not just about how you do something it's also about the what so what can you bring to the table what do you have to offer what are you convinced about that you think is going to make a difference once you start thinking along these lines you become a better communicator I promise you that okay so always remember that what we are trying to do here is not just help you to grow in an organization we are also trying to help you to contribute something that you already have to an organization when you join once you realize both of these you learn automatically how to write better how to read better how to present better how to communicate publicly and so on can we go to the next slide thank you now I'd like to come to some of you and ask you a few questions so we've covered a range of topics Professors Zaley talked about what it means to conduct yourself professionally what are the various aspects that we need to keep in mind we've learned about professionally communicating through email and other electronic means we've learned about what workplace integrity means we've learned about addressing diversity in the workplace in the form of gender and disability and ethnicity and all of these we've learned about how to write notes and briefs how to attend meetings how to participate in meetings now some of us already know some of these things some of us don't some of us have had to unlearn certain things so I'd like to come to you and ask you what is it that you have learned that you did not know before and secondly what is it that maybe you had to unlearn basically what we are trying to do is to try and identify who is the unique you and what kind of person you have become in the last 6 weeks so can we go to one of the centres please good morning sir good morning this is PBG College of Engineering can you hear me yes sir can you hear me yes sir I can hear you yeah okay please go ahead speak a little loudly because your voice is a little low sir can you repeat your question so please identify yourself myself Arvind please identify yourself Arvind can you speak into the mic please myself Arvind Roshiga Arvind very good morning to you Arvind I would like to know two things from you what is it that you have learned okay if there is one point that you want to tell us one unique thing one thing that you think is very important that you have learnt in the last 6 weeks please share it with us the second thing is have you had to unlearn something have you knew something have you think that's not very important or that's negative something that you felt that you had to unlearn that you needed to forget can you share with us these two things yes sir first of all what I learnt from last 6 weeks is how to be a perfect human being since we all know that we cannot be perfect all the time but still we can there is always a chance to improve every time so we can improve ourselves be just 99.9% perfect so what are just you just told the point of what unique idea you can bring onto the table so that's what differentiate us from others in the workplace you have to bring such a out of box thinking and out of box idea which can help the community which can help the workplace in setting up good things and good motivations for others that's what I learnt from past 6 weeks and how to be a perfect person for perfect workplace and to help the community very well achieve the things achieve the motivation for others and the next thing what I want to unlearn or just to forget that we must we must try to avoid the negativities from the failure professor in city always say that things that about bicycle example which he used to give all the times so that's a very good example what I learnt from it if you fall from the bicycle you have to try achieve the goal so that's the thing we can forget our injuries forget our failures that all things we need to forget and we should try again and again again to the aim that's what I learnt from the past 6 weeks course Thank you very much Arvind for sharing I am you know every time I come remotely to any of these centers I am always amazed by the confidence that all of you have the ability to think through and reflect on what you have learnt to express it so confidently I don't think I could do that at your age so and the way in which you say that you are willing to work towards perfection that you are already close to that goal that you want to work with that that's admirable even though we know that 100% perfection is not always possible but the striving is what is important and the second thing about you know what you had to unlearn I am glad you picked up that very important point because failure is a part of life can you hear me can you hear me I received a message that the presenter has muted my voice I don't know if you can hear me now if you can hear me please raise your okay thank you thank you thank you so Arvind what I was saying was that it's very important to pick oneself up and improve and learn I'll just give you an example we don't have enough time in academics one of the things we do is to publish and believe me it doesn't matter whether I am a PhD student whether I am a junior faculty or a senior faculty we get the same kind of critical comments on many of the papers we offer for publication sometimes we have to face rejection also now students who have taken it very badly when critical comments come and I always advise them that this is the way you grow you learn to accept criticism and learn from them so one of my students who always used to cry when she received these comments took my advice so seriously that you know she has published more articles in the five years after PhD than anybody else in fact compared to many other faculty members also I am amazed by how she was able to pick herself up so much and she was a top ranked student all her life she has won gold medals all through her life and then the first time she got these negative comments she was very upset but she took it very well so it's very important that we constantly learn from the criticisms it's also very important that we learn what sometimes the criticism can be for your good sometimes people are just negative because they don't like you so you will have to learn to differentiate between the two and see what is good for your own career and just sift out things which are going to adversely affect your state of mind so thank you very much for sharing Arvind we really appreciate these responses because this blended moves the advantage is that it's not simply about interacting with you and talking to you in person but we also get to learn from you we get feedback from you we try and gain more about how to do this course what are the needs of the students so thank you very much for sharing you and everybody else during the six weeks can we go to another center Arvind Gavli hello sir please identify yourself yes sir I am Roshni Zawan I am the coordinator of this course on behalf of our students I want to interact with you yes hello as your question is as your question is what the students have learned from this course so first of all I want to thank all the teachers who have given their guidance to our students and I also thank for interacting with these students as they have been learning in this language from their childhood but first time they have got this chance to talk with in this language because in traditional way of teaching and learning they don't get this chance to talk and through this session they have got a chance to talk and the second thing is four skills four skills of learning of any language that reading, writing, listening these skills they have learned means they have developed through this sessions and most important thing the third one which they have learned through this is the manners and etiquettes and how to grow and develop while working in any organization or any institute these things these students have learned thank you sir thank you very much miss Roshni I think you have summarized both the content and the learning so well that I think we want to invite you as an instructor next time thank you sir I think because it is very important that students don't stop with this kind of an interaction which is for a short term we really believe with the city and I especially that coordinators play a very important role in facilitating learning and I am so glad to hear you summarize so well and talk about what the students have gained from this and I am sure that is an indicator of how you will continue to mentor them in the years to come thank you would one of your students like to respond to my question yes sir I would like to share my your session first reading skills I have learned that there should be a vocabulary with us so that we can very comfortable while writing listening or reading the reading and also while we are in corporate world so how to communicate with our seniors our colleagues we have that manners with us so I think it will be that will be a very valuable session for us so thank you for addressing us so thank you Aishwarya thank you very much for the appreciation you are one of the most famous names in India okay would you like to also tell us about something that you as an individual as Aishwarya have learned from this course which you did not know before what you think is very important for you as Aishwarya from my childhood to till I am a good child for my parents and also a good student in my college so I have learned many things from my childhood from childhood to my career towards my career and now I am my final year student and now I have that much skills so that I can have any organization or institute so that that is all about me thank you, thank you I appreciate that confidence that you can work in any organization so thank you very much for sharing Aishwarya and a big thanks to all your fellow students and Madam Roshni also thank you can we go back to the slide please I would ask each of you to do this as an exercise and not just today not just at the end of this course but constantly what is it that you have learned what is it that you have had to unlearn I am currently involved with two other fellow researchers where we are trying to write up a project and this is what we are discussing constantly what is it that we have learned what is it may be that we have also unlearned that may be he is already there in the research, in the literature may be it is wrong that is something that we are constantly think about so in terms of communication as Professor Fata keeps saying these are not just soft skills these are life skills and therefore you become a better communicator and this came out very clearly from what Arvind and Aishwarya were also telling us that they are trying to know themselves what their weaknesses are what their strengths are but once you know this it is not enough to stop there how best to play to your strengths because ultimately we all have weaknesses so Arvind is a little bit more ahead of all of us he is 99.5% perfect but some of us are 80% some are 60% but how you play to your strengths some of us are ultimately going to recognize and identify you based on what is it that you can bring to the table what is it that you can contribute some of us are very good at speaking and presentation some are very good at listening and believe me that is very important because there are some people who don't speak very much they listen very carefully and when the time comes they offer a few points but extremely important points some are very good at writing some have organization and coordination skills they can be perfect at all of these but if you think that you have your strengths in one or more of these that is going to be recognized you play to your strengths and that will be what you bring to the table in the workplace alright so I am saying this and this is I cannot overemphasize this enough because sometimes we try to do things not very good at and we can fail also while the idea is to improve ourselves on all of these you play to your strengths and you believe in those strengths and that will take you places can we move to the next slide the final slide thank you now the modules on professional conduct Professors Professor Zelle Professor Vasate myself Doctor Lena Ja all of these is not just about you so we realize that the previous generations have created a work culture that is not necessarily the best so this perfection is not just about you as an individual but also about what kind of workplaces we can create the Mahatma Gandhi's works is Hind Swaraj you realize this is one of the things he is talking about what kind of a place we want to work with there is a famous British philosopher and economist called Shumakar who talks about appropriate technology and he talks about appropriate workplaces so essentially the idea of modern human resource management talks about this kind of work workplace that is we want to create a workplace where everybody feels comfortable nobody is exploited everybody is respected everybody is able to contribute and grow so professional conduct and workplace communication is about creating a better work culture so from that perspective maybe at the end of the day maybe at the end of the week maybe 5 years from now please think about what you can do what will you do to make the workplace better so don't just have expectations also try to contribute and then I also want to stress on this concept that has become a fashion brand now about being a global desi the workplace is becoming more and more a global workplace either virtually or in real physical spaces and so I'll compare to what I started with earlier that this kind of course do not think of it only as something that will help you to fit into a workplace that's only a small part of it as Arvind expressed it very well and Aishwarya also each of you is unique never forget that each of you is unique how can you get that uniqueness into the requirements of a workplace so while we talk about integrity with reference to other individuals you need to have integrity to yourself also okay and that is what we learn from great people like Gandhi because they never compromised so personal integrity was important as much as being honest to other people so every aspect of the communication that you have learned so far whether it's presentation skills writing, reading, participating in minutes in every aspect how can you bring integrity that is what you want to reflect on and then as an exercise I would like to tell you that you think about how you can bring integrity into these different aspects when you try to present better what does integrity mean and see if you can follow it through when you move from corporate to from campus to corporate alright I would like to go to some of these centers now and try to discuss this more so can we go to one of these centers and then I will ask a question maybe we can go to Bapuji Bapuji institute welcome I am sorry your audio is not working we are not able to hear you we are not getting your audio can you please check the audio system view settings we will get back to you please select the proper microphone in view settings ok we will come back to you Marian you are one of my favorite centers ok always see a lot of people a lot of smiling faces and a lot of questions please go ahead Marian we are also not getting your audio I like it even when things go wrong and the audio system doesn't work they are still smiling ok I think the video is also frozen can we is there some other center which is online can we come back to Marian and Bapuji a little later Sardar Patel gone back to Arvind Gavli ok Arvind Gavli we are back to you thank you please identify yourself please identify yourself my name is Shraddha ok Shraddha I have a question for you different question for you ok not what you have learned I have a different question for you ok are you ready ok so Shraddha I want to ask you now which year are you in which year of study are you in are you in the final year are you in the third year or the fourth part here which year are you in yes I can hear you second year ok so this is a four year program yes sir is this a four year program is this a four year program yes sir it's a four year program ok ok two years from now three year two and a half years from now you are going to be out of this college and maybe trying for a job alright ok now can you tell us what you as Shraddha Shinde can bring to the workplace what is it that is unique about you which you can bring to the workplace communication in workplace communication I was sorry to communicate each other and also how to talk in front of students all people in communication skill but to how to communicate each other ok ok Shraddha are you aware that this this event is being broadcast live on youtube ok so that means you already have the confidence you are already speaking to more than a thousand people on live ok ok so what is it that you as Shraddha have which you think maybe which is different from what your friends can bring to the table suppose you are working in a laboratory in a group you are doing a group activity doing an experiment or maybe writing an assignment what do you bring what is your contribution my contribution my contribution is that leads to that group and also share all information about that group ok so is it just sharing information or is there something that you are able to do what is your value addition to the group I am sure your group doesn't say that we don't want Shraddha she doesn't contribute anything isn't it what does the group like about you what kind of information there regarding group activity also ok can I ask one of Shraddha's friends to come up please can I ask one of Shraddha's friends to come up hello sir you are Aishwarya ok Aishwarya Aishwarya can you tell us what is it that you like about Shraddha in practical session she rarely ask me her doubts regarding practical experiments because I am a senior she had a quick recipe teacher ok thank you for sharing that Shraddha you now realize that there are other people who appreciate something about you now you realize that there are other people who appreciate something about you alright ok you know to gain confidence this is something that is very important you surround yourself with people who also appreciate you not because you know you want to boost your ego it's not about having people who say yes to everything that you say but very important that you pay attention to what other people say about you it's not only about the positive criticism it's also about the appreciation ok so all of us have grown in our lives by listening to those people who are concerned about us who cared about us who saw something good in us and that's what encouraged us to become what we are so you are very fortunate to have a friend and a senior like Aishwarya who appreciates that you have certain skills which she thinks will take you ahead ok so to everyone who is listening here I would like to say that you listen to people like Aishwarya and that is something good about Aishwarya as well which we need to appreciate that she is able to see things in you which everybody doesn't do alright so one of the great things about college is that we have friends and peers with whom we can be very frank and this is an opportunity to tell each other about our own opinions about what we like about each other what we don't like, what we appreciate what kind of unique skills we can bring and that is something that you learn to practice because then you develop the confidence to communicate well alright so thank you very much Aishwarya and Shraddha for sharing with us thank you so I would like to end here because we would like to bring Professor Fatak and Professor Seti back to end this session but as Professor Seti mentioned on behalf of IIT Bombay I would like to thank each of you for providing us this opportunity to offer these services that we have learnt over so many decades but we would also like to thank you for sharing this sharing is not just useful for each of you it's also useful for us so we as faculty members in IIT are constantly learning we are trying to improve what we can offer to you and in that process understanding your needs but understanding also what are the strengths that you already have those are very important for us to offer our services in a better way to all of you so thank you from the bottom of our hearts to each and every one of you and we really appreciate the sincerity, the reflectiveness and the hard work that we can clearly see that you have all put in in the form of the questions that you are asking the clarifications that you are raising and the way in which you are able to imbibe the learning into how it can be useful for you thank you very much I will hand you over to professor Satina alright thank you professor Parthasarthi so just a couple of things that I want to do one is we may not get a chance to do this so I would like to do this now the center coordinators they always have a very unique and important role to play and I want to make sure that I have one of the participants acknowledge the center coordinators so Sushant can we go to a center where we can request one of the participants to say thank you to the coordinator we had madam Roshni yeah yeah and this is at Marianne right can you hear me yes Marianne can you hear me yes okay very good that means hi it does not mean bye-bye okay alright very good so but I cannot hear you I need to hear you I cannot hear you so are you going to do something about your audio is it doable or what should we do can you speak okay is there a microphone which is in the camera because what you have in your in your handset is not working please face the camera come closer to the camera yeah you could also ask them to type the answers type their questions okay so chat so say something please say something so I will see if I can hear you no sorry I cannot hear you alright but I want to acknowledge that so so Marianne college please stop the video and there is a pre-check audio video option in your EVO settings please check that and please rectify the mic problem alright okay very good so hi so are you who is the coordinator there my name is Niranjan Sutta and are you the coordinator for the center I want to say okay so can you make sure where is the coordinator okay so I both of you I would like both of you to be on the screen and I want the participant what is the participant's name Niranjan Sutta very good so would you please say on behalf of all the participants across all the centers across all YouTube participants I would like for you to say thank you on behalf of everybody to Roshni madam correct yes okay would you please say thank you and say what you have learnt because she coordinated the entire effort so please go ahead sir firstly I am not ready to conduct such a great course but I am ready to do this course so I am say thanks to all of coordinators Roshni madam alright excellent alright madam would you like to say anything yes sir I want to share one thing that as a professor partner sir has said what you have unlearned what you can remove means from this session what you can remove means what you have unlearned so actually nothing we can remove from this course it is completely for it has given one kind of positive approach to the life to all these students they have learned something which was not there in their in their mind so I want to thank all the teachers from IIT Bombay who have given such who have done such great job thank you sir excellent now I just want you to know that so yes somebody you want to say something yes yes for students who want to interact sure good afternoon sir hi my name is Rishikesh Rajaswant okay I am the participant and as per the coordinators I want to sincerely thanks to the first that are the main coordinator to give us such opportunity and also college to be get the course like this great course so we can improve our communications second I want to thank Roshni madam that is the coordinator given sincere instructions every time that to solve the quizzes and also to participate at the live sessions and again thanks to Mr. Arkeser the technical coordinator arranged the camera microphone that is the very essential like the essential things to communicate with you so I want to also thanks to them also and as per the course as per the course this is the very nice course that no stop stop stop stop so I want to stay inside of the acknowledgement that you made of the entire team okay thank you for making sure that everybody got included so thank you for doing that and I just want you to know that they while we are sitting here the hard work is done by them over there where you are to make sure that you benefit and some of you maybe did not want to do the course but they made sure that you did the course and got value out of it okay so thank you for your acknowledgement I just want you to know that the real acknowledgement is going to happen when you have a great life you have a great life and five years from now you have a story to tell as to what had you be successful and you can include madam in your acknowledgement and in that story then that is the true acknowledgement so we are really waiting we are in no rush we are in no rush we want you to be successful every day have your fabulous stories be created in life and then you can always come back to us five years from now ten years from now and tell us that this is the story that I have created and we would be grateful that we could be a part of it so thank you very much a big hand for all of you and as you as I am doing this for Arvind Gawali college I am actually using this as an opportunity to make sure that this acknowledgement gets communicated to everybody all the coordinators all the centers all the people who got on to the youtube in fact I want to thank youtube for allowing us I want to thank AVU for allowing us to be able to interact on this platform so for that I want to say thank you and now I would like to welcome Professor Fatak to bring say thank you and bring closure to this session so please give us a minute while we settle down thank you testing hello hello testing I can see Partha from Amsterdam hello Partha so I really do not have much to say except that I and my colleagues of Viren City and Professor Patsati have immensely enjoyed this course and the limited interaction that we had with you but more importantly I would like to thank all the participants more than about 1300 across the country who have actually dently worked completing their scheduled activities for the week I can understand that all of you have a number of other things to do including your normal courses but that you could find time was very nice I would only like to add the following and I think I had mentioned it earlier learning of soft skills and learning about workplace communication is actually a lifelong activity like most other important activities this course therefore should be treated more as a precursor more as a consolidated list of things that you need to do the characteristics that you need to acquire and develop and I am sure that my colleagues here have conducted largely different sessions have given you enough inputs to put you on a road to success I remember last week when we came here for the supposedly concluding interaction we discovered that it was a holiday period three days of consecutive holidays and therefore not many people were there but I do hope that those of you who missed that interaction have subsequently looked at the recordings which were published and also participated today to sort out any doubt that you might have had I still see I will shortly go to the connected RCs one by one just to have any concluding remarks and questions if any but I really wanted to thank all of you for your serious participation let me see if there are which is this college I can't read that Marion College over to you you seem to have audio problem I can see all of you very clearly with very inquisitive faces, smart faces but unfortunately I can't hear you so my request is that if you could write your observation on a chat session on your A-view interface so that I will be able to react to that at a later point see if there is any other RC which is connected other RC is connected over to you Arvind College yes sir hello hello I can hear you loud you can hear you loud and clear please go ahead yes go ahead please yes sir as you have given me some videos for the assignments to the students who have registered so if this call happens in the next year so I have one request that that video should be available for the coordinators too so we can see what you have given to the students means what you will give to the students I understand and appreciate that but I was under the impression that all coordinators are automatically enrolled as the teaching staff for the course I think this may not have happened but I will make sure that next time this is taken care of okay I am told that there were no coordinators appointed for this course so what we will do is next time whenever there are students participating from an RC west RC to send us the names and email IDs of the coordinators whom they wish to nominate for this course so that they could be included as course staff in the IIT Bombay X platform but in the meanwhile if you could send at least your email ID and your name to our coordinators we will ensure that even post facto you are able to access the archived course and all the content thank you just see if the chat session has a well I just got I just saw the chat message from the Marion College they are saying that they wanted to express their gratitude to the entire team of IIT Bombay for a course that would mold them as corporate professionals thank you so much for your gratitude but no gratitude is required because we are teachers here you are students there and some teachers there and our combined endeavor in this society as teachers and students is to facilitate the teaching learning process so we are all partners in this game and some of us in IIT Bombay are more fortunate because we have the technology infrastructure and more importantly we have this partnership with over 400 colleges which are our remote centers and equally important we have facilities such as YouTube on which we can beam this interaction life the idea is to relate to as many people as possible to exchange thoughts and a little bit things that we have perhaps learned a bit more than others due to our experience here to share all of those with these students so I am happy that you like the course I am happy that your students have benefited and we look forward to such continued interaction in coming months and years thank you so much is there any other so I take it that is there any question on YouTube live channel or chat can we see that we have a comment from Athira Chandran again taking this opportunity to thank all the people here Athira as I said sometime ago we are also equally thankful to the active participation by so many students you see students and teachers as I keep saying are equal partners in this pursuit of knowledge in the pursuit of discovering new thing and in the pursuit of learning from each other as I said we teachers have a little bit more experience perhaps we have a greater exposure and therefore probably we have a few more things which we can share with all of you and that is a privilege in fact I am happy that you like this and I promise you that IIT Bombay will continue to make all our resources available for better learning better education and better knowledge to all the students of the country since there are no more questions I would take this final opportunity to thank all of you I would just like to remind you that in my portion where I had recited a whole lot of stories I had requested that each one of you should write a story and submit it there were some students who had reported that they had a problem in uploading the video file no video file needs to be uploaded on IIT Bombay X platform in case you decide to record a video should upload that video on YouTube and only submit the link please note however that uplinking uploading of a video story recording of your own is optional what is mandatory even if you put in a video recording what is mandatory is that you must write that story and submit that written document or type document as your submission if you have done that if some of you have not done that please complete that activity as well I will be requesting my team to extend the date further if it is not already done please remember that today evening 5 o'clock final set of quizzes will be released along with it will be releasing a survey form like in the past we always conduct a survey which is the feedback survey whenever the practice at IIT Bombay even here in IIT Bombay X the survey will be anonymous that means whenever you give your detailed opinions we will never be able to know who is the person who is giving those detailed opinion the only thing that we know is whether a person has submitted the survey or not submitted the survey this is because we are linking the compulsory submission of the survey verification and certification so only those who submit their surveys will be entitled to be qualified based on their other scores so please make sure that you submit not only all the quizzes which will be released later but also this survey once again the survey is anonymous but your opinions do help us tremendously in planning our future activity with that I will say thank you to one and all Namaste over from IIT Bombay