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IntelliResponse Overview: Utilities Sector - Web, mobile, and Social Media Self Service Software

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Published on Aug 17, 2011

Utility providers are often faced with conflicting challenges - to accurately service a high volume market that expects quick customer service while attempting to maintain low customer support costs.

Providers exist in a constantly changing business climate that often impacts their residential and business customers. They must be prepared to effectively deal with customer queries on these constant changes and handle rapid spikes in customer service inquiries quickly.

Web self-service helps providers deliver consistent and timely information to their customers across all channels. At IntelliResponse, we help electricity, natural gas, water and general utility providers answer customer queries with One Right Answer - whether through their corporate web site or by assisting agents deliver accurate and timely information for phone, email and chat interactions.

About IntelliResponse Systems (http://www.intelliresponse.com)
IntelliResponse enhances the multi-channel sales and customer service capabilities of hundreds of enterprise businesses and financial institutions. The company's Answer Suite technology is an award-winning On Demand software platform that allows customers and service agents to ask questions in natural language, and get one right answer - regardless of the hundreds of ways the question may be asked.

With more than 500 live customer-facing implementations answering 90 million+ questions with One Right Answer, IntelliResponse is the gold standard in first line customer experience management.

With the IntelliResponse Answer Suite, your company web site, mobile application, social media channels and agent desktop can all be transformed by an engaging virtual concierge, empowering customers to ask questions using normal, conversational language. The correct and complete answer is then instantly served to them in a variety of engaging ways.

Contact:
Tim Peters
Head of Digital Strategy
IntelliResponse Systems Inc.
416-214-9337 Ext. 271
tim.peters@intelliresponse.com

Address:
IntelliResponse Systems Inc.
425 Adelaide Street West, Suite 200
Toronto, ON, Canada M5V 3C1
http://www.intelliresponse.com

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