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Smarter Planet: Alameda County Social Services uses Big Data & Analytics to optimize operations

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Uploaded on Mar 19, 2010

http://ibm.co/1f3V83k
"Alameda County Social Services Agency, leverages IBM Big Data and Analytics platform to get a seamless "lifecycle" of view of its customers' interaction with social service resources. The agency is leading an effort to bring business practices—like efficiency, short lines and happy customers— to the realm of social services. This solution helped the agency save more than $11 million in direct savings through fraud and waste reduction while giving its managers and caseworkers a deep, real-time understanding of case and program status, enabling them to find the best assistance programs for each situation.
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