 Earl Glenn here at Township Chevrolet shop foreman here with another edition of tech talk We had a little vote online there, and you guys decided to pick how to communicate with an advisor, which is a great topic So you get up in the morning Go head into work. You're driving your car next thing, you know, boom Check engine lights on your vehicles not run right or something's going on. You know something's wrong Instantly you got that kind of feeling of helplessness. You got to take your vehicle in You're not sure what it's going to cost you if it's going to cost anything. Is this under warranty? Is it not under warranty? So I'm just going to give you a few tips that maybe Kind of let you know that maybe you're in control of the situation more than you think you are So when you bring your vehicle in our drive-thru, you're met with one of our drive-thru staff out there They're going to come out. They're going to take your information Make sure you're in the system and if you are get a pre-work order done or an appointment set up for you This is kind of where you kind of preliminary discuss with them what you're coming in for And you want to give them as much information as you can out there as a To what each situation or what each concern you have so if you've got three concerns Make sure you discuss those three concerns if you've got a check engine light on that's a concern Car doesn't shift properly. It doesn't feel right. Whatever the case may be or you've got a wind noise Or you've got a rattle or a bump or a climb you're kind of going to go over that with the advice with the person out in the drive-thru Once they get all that then you do your walk around You see anything near any schedule maintenance your vehicles should be should be having done which kind of That's there to kind of help avoid The situation to maybe the reason why you're in today with the issue you have They're going to take you to the service advisor the service advisor you're going to kind of go more in-depth on the issues you're having with your vehicle and You can cut down the diagnostic time Which is going to cut down the cost for you and also get your car back to you quicker with Just maybe giving the advice or information on what you feel see here touch Anything at all even things you might not think would be related Just for instance So you're driving on the road in that that morning in your vehicle the check engine light comes on it starts not to run properly Well, what you need to do is when did it happen? What time of day was it was the car sitting for a long time or did I was it warmed up? And I just restarted again. These are things that'll help the technician help diagnose the problem When it happened it was or anything else that happened, you know, it's when your check engine light come on Did you also find that your gauges in your dash were funny or your? Your charge gauge was high or low or your so you want to do is just a quick view of everything That's going on in the vehicle any information you can gather. Did you smell anything? Did you see anything? Did you see any steam? Do you see any smoke? All these things will help the technician because when it comes in you're the most viable tool up until that point Before they put their any of their tools on any of your diagnostic You're the most important tool that we have to kind of help diagnose the situation So just give you a kind of a quick example If you Bring your vehicle in I have it towed in here. Let's say because it won't start well if it says on the on The work order won't start that's what the technician sees and this is something you guys probably don't realize But there's two ways we can go down the path. There's two diagnostic paths We can take number one. Is it a no start meaning the engine cranked it wouldn't start or is it be did the engine not even crank? So depending on which one What issue you had could send the truck taken two different directions and the tech may interpret that different One tech may bring it in go and check right away to see if that car maybe is intermittently not cranking properly the next technician may bring it in and check for Fuel and fire of reasons why maybe it's cranking well, but it won't start so that information You can see how that can send them down two different paths You may have a fella a technician that's checking all your battery cables and how strong your battery is and perform the battery test and a charge test because he's thinking and Checking the starter wires and the key on wire ignition switch wires when maybe that's not your issue at all Maybe your car intermittently has an extended crank or it winds over fine, but it won't start sometimes So all that information will help the more that they you can give the technician The better they can do your diagnosis the quicker they can do it Which is going to save you money and get your vehicle back to you So when you command just keep in mind when where why how and anything that you even if you don't think it's related It very well could be there's multiple computers in vehicles today some of them have Some of the simple vehicles have 10 or 15 computers and some of the more Complex ones have 20 or 30 computers in them and modules talking to each other on two or three different computer languages or bit rate so Even though you may think that a rear-to-fogger not working properly in your car sometimes wouldn't ever be related to a Check engine light being on it actually may be so give them all the information you can think of And that's going to help you get your car back and get it back to you quicker That's another addition to tech talk. I hope it helps you guys out and we look forward to doing business with you