 My favorite question to ask is who is your favorite guest in the salon? Does anybody tell me? Who's your favorite guest? Person in the chair. It doesn't matter. Okay. All right. That matters to me sometimes Okay. Yeah, I love that. Anybody else? Exactly. So my favorite guest in the salon is the person that comes in the most often and the reason I like that person so much is Because I get to know them. There's the person that comes in every six months. I forget their name I don't know if I forget that they have kids I forget everything about them because you can't build a relationship with somebody over a six month period of time Seeing somebody every six months. My favorite guest is the person that I know everything about them. They come in We have a good time. They're following everything I need. So their frequency of visit is huge They're spending money in the salon, but it's not because they're spending money that I like them It's because I get to Really take care of their hair and that's the whole purpose of what we do So the person that comes in every six months has the worst hair we've ever seen correct now Here's another great question. Who's your least favorite guest? This person usually has a name Rhonda, okay anybody else We won't film your face in this right Rhonda do not watch But the least favorite guest is usually a person but it's a type of person and sometimes it's that every six month person But usually our least favorite guest comes in pretty often as well I feel like every week I see that person So, you know, it's just finding out how you get more of the person that you really like in your chair because every day We're servicing people. We're trying to build a career and we want that career to be fun And if it's not fun then nobody none of us want to do it So we got to figure out so what I'm gonna talk to you guys about today is How do we create that favorite guest in almost everybody?