Upload

Loading...

It's A Dog's World

34,212

Loading...

Loading...

Transcript

The interactive transcript could not be loaded.

Loading...

Loading...

Rating is available when the video has been rented.
This feature is not available right now. Please try again later.
Uploaded on Jul 11, 2008

Available at: http://www.crmlearning.com/Its-a-Dogs...
What kind of health care organization are you running when a dog at the vet gets treated better than patients in your waiting room? This funny video takes a look at some very real customer service issues in the healthcare industry, and helps workers truly experience the patient's point of view.

Provides actionable techniques for improving patient satisfaction scores
Demonstrates how to manage patient anxiety at key points of interaction
Models the fundamentals of patient-centered care in only 14 minutes
Works well for both staff meetings and formal training programs

  • Category

  • License

    • Standard YouTube License

Loading...

Advertisement
When autoplay is enabled, a suggested video will automatically play next.

Up Next


to add this to Watch Later

Add to

Loading playlists...