 What is up everybody? Welcome back to the channel you guys in this video. I'm gonna simply break it down I'm gonna I'm gonna I'm gonna be transparent. I'm gonna show you what I do. I'm gonna I'm gonna keep it real I'm gonna give you my strategy. I'm gonna show you exactly How I get appointments how I get people, you know on the phone to Not even on the phone on zoom But I'm gonna show you how I schedule appointments and how I get Counseled appointments to reschedule. Okay, so this is where it all begins you guys And if you've been following me on my channel and even if you haven't man Subscribe subscribe if social media marketing is your thing subscribe if freelancing and and getting clients is your thing Subscribe if you're building anything online if you're building anything online What I talk about a lot in this channel is driving traffic to your online thing Whatever the hell that is right driving traffic through a Facebook ad or something, you know Paid traffic and then once we run that ad where do they go? Landing page email automation. That's what I talk about and and so if you've been following me for a while I've been talking about Cartra since 2018. I Literally run my entire online business out of this one single software So a lot of you a lot of you guys that are using multiple Softwares to try to build something online. I'm telling you you have to take a look at Cartra In the description, there's a 14-day trial in this case I want you to click on the link and take a look at the calendar because that's what we're gonna be talking about How I get canceled appointments to reschedule. Here's how I do it and I'm gonna give you some context I'm gonna start from the beginning. I'm gonna show you where this is all coming from. Okay, if It's not YouTube right if it's not a lot of my amazing friends I'm meeting so many amazing people on YouTube. I'm shout out to my buddy my buddy Steven Like I'm becoming best friends with people, you know that that are finding me on YouTube, but if it's not YouTube where I'm meeting people scheduling appointments and and doing business with then it's on most likely Facebook Where I'm doing a lot of my prospecting because Facebook is kind of where it all started So as I started my social media agency back in 2016 and started helping Business owners and clients with all of this stuff social media marketing Facebook advertising I started in the industry in the niche of real estate and the reason why is because I came from that Industry like I came from I came from banking I came from being a loan originator I was in the mortgage business For six years prior to consulting real estate agents. So I just knew I had a background I knew I can talk the lingo. I knew that I I knew their industry I knew I knew I knew what they sucked at right when it comes to marketing and social media marketing So I knew that there was a void. I knew that I can help that industry So that's where it all started in 2016 and in 2016 I didn't start running Facebook ads to find these clients I started direct messaging on Facebook and I got so damn good at it if you watch any of my previous videos I have videos of me showing you My back end of stripe and showing you hundreds of clients later, right? I brought a board literally hundreds of clients who I've direct message alone through Facebook, right? So thank God for Facebook Facebook has allowed me to feed my family over the over the next few years and and I take that pretty damn seriously, right? So it was where I started and and and I got so damn good at it where I still do it today I still message on Facebook today. I'll get people to schedule appointment appointments with me on Facebook today So I'm either scheduling appointments through Facebook or I'm meeting amazing people on YouTube and they're reaching out to me And and I'm getting people on appointments that way, but when it comes to Facebook It's really me Prospecting it's really me reaching out to them and and seeing if there's a need right and then going for that Appointment now what I do not do is I don't schedule phone calls, right? So I wouldn't I don't reach out to somebody and say hey, what's your phone number? You know, I'll call you tomorrow No, it's not a phone number. I use zoom for everything and I've been on the free account With zoom since 2016 so you guys don't need the paid account The paid account is only if you if you're on zoom with three or more people Okay, if you're on with three or more people and you're gonna be on for more than 45 minutes at a time That's when you'll need the paid version, but I do one-on-one, right? I'm scheduling an appointment with one person one individual and it's that person that I'm online with So the free plan is all you need I use zoom for all of those appointments So hundreds of clients later every single one of them came aboard because I was able to use zoom and Visually share my screen and walk them through what I was able to help them with right Now here's here. Here's here's what I'm saying though. Here's where it starts It starts on Facebook now again the title of this video is how I get canceled appointments to reschedule I'm gonna literally literally take you into my DM and I'm gonna show you a real live example of what happened a few hours ago And that's what inspired me to drop this video for you because I'm giving you day in the life Man, so if you're if you're into that type of stuff day in the life of how I'm built my agency How I'm reaching out to clients how I'm scheduling appointments how I'm freaking running Facebook ads How I'm driving traffic to a landing page how I'm setting up email automation You're gonna want to subscribe right cuz I'm dropping daily videos every day at 8 a.m. Pacific time on all this stuff, okay? So subscribe if you haven't already, but here's the deal I'm gonna take you in and I'm gonna show you what really happened a few hours ago with a scheduled appointment That I had that eventually I ended up canceling but then they rescheduled and The whole magic the whole magic is that it was all automated. Okay, if you're if you're like me You don't want to lift a finger. I don't want to do nothing I want to automate the entire process from the moment they're coming into my life coming into my funnel Right to the moment they're receiving emails to the moment They're scheduling appointments to the moment. They're rescheduling. I want all that to be automated I don't want to physically have to do much at all right now now now the setup of it all That's physical effort on my part. I got to set it all up But but after that you should be able to automate this man And that's the beauty of the internet you want to try to automate as much as the stuff as possible When it comes to the basics right when it comes to the basics And here's what it is. So so let's get straight into it Here's where it all started it all starts on my on my personal page, right? That's where I'm connecting with a lot of people That's where I'm really trying to bring a lot of value to two friends that I'm connected with over here And this is a raw direct message So I'm direct messaging straight from the face from the personal Facebook page, and I'm getting appointments that way now Here's what happened. Okay, so let's go into the DM Let me pull up this particular person right here, okay So here's what happened yesterday yesterday, I went for the appointment right so We went back and forth a few messages and then she put what's your number because I asked her I said Let me know if you have a few minutes tomorrow, and we could schedule a quick call I can share my screen and walk you through it. All I ask for is a good review on my business page That's how I get appointments you guys because these Potential clients my prospects people I want to bring value to I literally charge them up front a good review Like I tell them I say hey all I'll tell you exactly what your pages are missing I'll teach you all this stuff in a quick 45 minute 60 minute call But all I'm gonna ask for is a good review on my business page And that's how I got so many reviews on my page today you guys so shout out to every single one of you But that's how I end up getting them and then and then they're like damn, okay They're probably thinking to themselves shit. Okay. If he's gonna teach me all this stuff That's what he does. I look at his page. He looks legit cool I'll take the appointment she asked me for my number I never give my number nor that no it's not that I don't want to it's just that's not that's not the strategy The strategy is to get you on zoom so I don't I don't need your number You don't need my number. I ask for their email. I say hey, what's what's your email and what is your best time tomorrow? And so what I do okay some some some of my friends that I've now done business with on YouTube When you reply or when you comment on any of my YouTube videos and you want to jump on a call Normally, I'll ask for your email right right there in the comment section. Hey, what's your email? I'll send you my calendar Because that's a different type of prospect. That's a different type of person. That's someone that's finding me on YouTube and They're seeking me out. They're coming to me, right? So now it's a it's a completely different approach Whereas I'm not the one going after them, right? They're going after me So in that case what I do is I normally just email them my calendar I'll take this link and I'll just email it to them They'll drop me their email in the comments and I'll email them my link. Hey John great to connect with you man Thank you for your comment on YouTube. Here's a link to my calendar Go ahead and schedule your best time can't wait to talk to you That's someone like on YouTube, right? But again my daytime hustle my daytime business is bringing is bringing clients aboard for my agency doing social media services for them Doing Facebook ads for them and bringing them on right? That's the actual Strategy and so I'm going after them, right? So with that being said That's not the type of person that I would just simply email my calendar. Okay, Rowena. Send me your email I'll email you my calendar and schedule your best time It's like hell. No dude that person. They're not going to do that like at all again someone on YouTube That's coming after me They're likely to do that and they do it every day shout out to all my homies Steven freakin everyone shout out to everyone But that's YouTube that's a different type of approach over here. I'm going after them So what I do is I ask for so what I wrote on the next one Send me your email and best time tomorrow I'll add us to the calendar and email you a confirmation and that's what happens They'll send me their email and best time. Okay, so here's what what what here? Here's how the process works Inside a cartridge I Come in here. I'll schedule that time, right? I'll choose that time slot Whatever they told me and then I'll go on and I'll schedule. I'll schedule that now what they receive right away Let's go to my calendars What they receive right away is a confirmation, right? They receive a confirmation In the confirmation, I'll show it to you right now. It's just basic information But most importantly, it's a link to my zoom. Okay, so again, I'm not going off a phone number It's not going to be a phone call. It is going to be a zoom call. Okay, and that's what I tell them in the actual email So over here, I'm able to set up my hours. This is all the cartridge calendar So there's a link in the description click on cartridge calendars And it'll give you a quick demo of what this is and then you can always set up a 14-day trial I highly encourage you man If you're building anything online if you're a real estate agent or a freaking yoga studio or you're building health and wellness products If the internet is something you're looking to jump into if you're trying to run Facebook ads And you're trying to gather leads and and and all this other stuff online You need you need to look at at cartridge man But but I want you to look at the calendar if you're the type of business that that shoots for appointments look into Cartra, okay? So in here, I'm able to change my hours my days availability all that stuff, right? But it's in this next section over here Where the booking confirmation that goes out right away. So the moment they schedule an appointment or the moment I'm scheduling it for them This email goes out right away and I can change the subject line I can change the text which is what I did and I can custom customize all this to my liking This is the actual email that goes out right away. Thank you for your time, John Here's a quick summary of our upcoming call and then just a few event hosted by schedule time few bullet points and then this actually comes a schedule time it actually comes in military time and Then and then all I do is I drop a link for a military web page Which just has a simple clock and and that's it and they can convert it and then right here Click here at scheduled time all I do is I hyperlink this with my zoom link They click there my password my meeting ID and Then I tell them I use zoom so I can share my screen and show you how I help real estate agents and online entrepreneurs Grow their social media brands and run Facebook ads and then a simple image and that is the confirmation email Okay, so it starts there that email goes out One hour later and I can change the time whenever I want, but I have it for one hour before or not one hour later The the reminder I have it to go out one hour before so one hour before the actual appointment This reminder will go out and again. I can customize this I can change the words I can write whatever the heck I want But this is what I have hi John hope all as well. We go live in one hour I'm excited to speak to you and then again my zoom link my meeting ID my password blah blah blah, okay? And there goes an image right there. Okay, so That's the reminder. Okay, that is the email reminder now. Here's what happens. Okay? The confirmation went out one hour before our appointment that automatically goes out and then what I normally do, okay? what I normally do is All message them our appointment was for nine o'clock. I Normally message them ten ten minutes before So they got their email reminder an hour before and then I'll shoot them a DM Ten minutes before our appointment just to let them know. Hey, I'm about to jump on I did it at the time of our appointment Logging on so that message goes out right then and there either on the hour or ten minutes before I recommend ten minutes before shoot them a shoot them a Message on on on social media because you're not gonna have their phone number, right? You're not gonna be able to shoot them a text so shoot them a message on DM and just say hey man I'm logging on do it ten minutes prior. That's what I normally do but again this one I did it right on the hour and then She didn't message me back until nine thirty one So I only wait ten minutes for that appointment to show up. I'm logged in on zoom I'm ready for them to click my link. I'm ready for them to join me, right? I'm ready to accept them and have them join my conference on on zoom. Okay now ten minutes goes by and She hasn't she hasn't Jumped on she hasn't jumped on right so what I normally do is I'll put I'm on and I and I wrote that Let's see I type that three minutes later. Okay. I Am on zoom For ten minutes She didn't show up. I didn't get this message until thirty minutes later, right nine thirty one So ten minutes later at nine ten what I do is I come in here to my calendars and I'll come to agenda and I'll simply Exit out. I will cancel the appointment. Okay now. Here's where the magic happens. It's all about lead Nurturing it's all about nurturing that lead. It's all about automating all this. It's all about email automation Okay, that's what this is all about man Here's what happens when I cancel an appointment. Okay now. Here's another thing. I want you to understand as well Here's a little here's a little side note. I've been in cells forever, right forever and a day I've been in cells since day one right in the very beginning of my sales career. I used to take it personal I used to get pissed off. I used to want to cuss somebody out if they if they cancel an appointment on me Especially if they didn't even give me a heads up right because I'm over here waiting around and it's like dude You don't show up back in the day. It wasn't zoom back in the day It was either a phone call or back of the day. I'm freaking back in the damn I'm meeting you at freaking Starbucks or I'm meeting you at some conference room back in the day, right? It's like dude I used to physically have the drive for appointments depending on what I was selling right and If a person didn't show up or if a person didn't call or if a person didn't join me on the conference line And there was no heads up. I used to get pissed off right in the very beginning. I used to get pissed off now Many times that person is probably just blowing you off But sometimes there was a legitimate reason a legitimate reason and and I didn't I didn't learn this till later man later on in my career as I get more mature as I Stop chasing people, you know in that negative way and as I just let the process flow I wouldn't take it personal anymore I wouldn't get pissed off and and and and and and I would just maybe maybe shoot that person a message or or See if everything is okay and and give them the benefit of the doubt as if something really happened Especially now as I get older and now I'm talking to people who are business owners Shit happens people are parents kids, you know, it's like shit during at this time 2020 since the making of this video Everybody's at home. It's like dude kids are freaking yelling in the background Things come up and I get it right but what I'm talking about what I get what I used to get pissed off And it's still it's still a pet peeve of mine. It still is a pet peeve of mine Where I still do it still does piss me off a little bit When they don't hit me up when it's like dude and especially because I'm dealing with Businesses it's different if you're a business and you're going after consumers. You're getting appointments with homeowners someone that works at the mall and You are getting an appointment with them. The average consumer doesn't take the appointment that seriously, right? Especially when you're the one trying to sell them something right things happen a lot of appointments get canceled for whatever reason and people just Don't like to be sold so therefore they cancel. They won't even tell you they cancel. They just don't even show up blah blah blah, right? But when you're dealing with business to business, which is what I'm dealing with you got business to business And then you got business to consumer right B to B B to C I'm dealing with business to business. These are other business owners that also schedule appointments with their clients So these are people who actually know what it's like to schedule an appointment Know what it's like to hold an appointment and know what it feels like when that appointment doesn't show up So it's like dude now that I'm dealing with these types of people. I Kind of I kind of take it personal where it's like dude, you know what it's like to freaking wait for somebody How do you not even message me? Like how do you not even shoot me a quick message online? Like you're just not gonna show right like so thank God that doesn't happen often at all. Thank God It doesn't happen at all at all at all But again, all I'm saying is that when it does don't take it personal because shit happens You got to give people the benefit of the doubt. Okay, so here's what happened ten minutes later I end up coming over here and counseling the appointment, okay? She ends up a half an hour and a half an hour later at 9 30 20 minutes later She ended up typing me and and messaging me something came up and I'm like, okay, cool. No worries Normally, I would I would message that person back and say, okay, no worries. Let me know if tomorrow works normally I would do that but nowadays I'm not really chasing people I got so many freaking people to talk to it's not even funny. So I'm not even chasing people at all at all at all So this right here this last message was pretty much a goodbye message It was pretty much a goodbye message. I said, okay stay in touch on YouTube I release daily videos on social media marketing and Facebook advertising And then I just kind of threw in there rather than cold-calling learn Facebook ads And it was only because I you know 20 minutes prior to this She posted a picture of her office cold-calling and I'm like holy shit, man I'm gonna help this person tremendously, but then she knows shows me so I'm like, okay, whatever And that's what I I put I put rather than cold-calling learn Facebook ads and I put lol You know trying to be funny or whatever But best wish best wishes and then I sent her a link to my YouTube channel So when she clicks on that link it takes them straight to my YouTube channel That right there is just a little hiccup, but then it flows through I don't know why that came up But it flows through and then boom there is my YouTube channel and it takes them straight to my subscribe button Okay, so that's my link to YouTube. That's what I left her with So in the meantime, I had already canceled the appointment. Okay. Now when I canceled an appointment Here's where the magic is. Okay. Here's where the magic is Over here in email email notifications I can customize the email that goes out to them regarding the cancellation and it's this email right here Hey, John, everything okay So this email is what went out to her at that scheduled time or 10 minutes later This is the email that went out Hey, John, everything okay. I apologize. We couldn't connect. I hope everything is okay Things come up at the last minute and I totally understand you can click here to reschedule Stay in touch with me on youtube. I release daily videos blah blah blah And so I'm trying to get them to reschedule here and also if they don't maybe they'll subscribe to my channel because here's the reality Those who never really took you serious from the beginning won't reschedule right those who Did and do take you seriously, but again shit happens and that's why I give her the benefit of the doubt I don't know what's going on in her life Something probably could have happened and she just missed the appointment and her phone could have died and she couldn't message me I get it Now if a person were to keep telling me that shit, then of course I'm not going to believe them But again for someone that I don't know someone that I really want to help Um I'll give her the benefit of the doubt one time and this is the email that goes out So again, it's all automated. I click the x I cancel that appointment and she gets this email right away Okay, when she got that email Here is the email that came in to me She ended up rescheduling And it's this one right that's the 23rd today's the 23rd. It was actually this one down here Shout out to everyone's schedule and appointments with me Right here. So she ended up rescheduling for tomorrow So you guys that right there, man, it happened automatically. I didn't have to chase her I didn't have to keep messaging her I simply provided a link in the email in the the cancellation email Showing empathy showing empathy, right? Hope everything is okay I totally understand, you know, things come up at the last minute. I get it You can click here to reschedule and that's what she did you guys That's what she did that new calendar booking came in and I'm like hell, yeah When someone does that, you know for sure that person is interested So when I get her on the line tomorrow shot to Rowena, but I'm telling you your boy is a closer Your boy is a closer when I bring her on when I get on that call tomorrow There's a 99.99999% chance that she's really interested in what I'm doing and she'll come aboard as a as a paying client Okay, so That's how I do it. You guys from beginning to end. That's how I get my appointment scheduled. I asked for email I asked for the next day. I'm not asking for hey, let's talk next week. No, dude What's your email and best time tomorrow? That is the key. That is what I wrote over here I said I said send me I said send me your email and best time tomorrow That's the keyword tomorrow Don't schedule appointments for days out People aren't going to show don't schedule appointments for a week's out People are for sure not going to show even if you send them a reminder Even if you have a confirmation going out Shit happens and things really do come up and and and when you're the one Going after them and and and scheduling the appointment with them You're the one that's taking it more seriously and and to them You're just another person trying to schedule an appointment. So I need this fresh. I need a top of mind I need to talk to you tomorrow Right while you're still, you know going with my flow in the messages like let's talk tomorrow Send me your email and best time tomorrow, right? And so that's what happened you guys I asked for the email. I asked for the best time. I ended up going to my calendar I ended up scheduling that call and then those those confirmation emails go out the email reminder goes out I messaged them 10 minutes prior on facebook and then again if they cancel I'll shoot them this email with the ability to reschedule and that's exactly what she did So you guys hopefully that helped again I am using cartridge for all of this stuff man for my landing pages for my email automation For my membership course if you're selling courses or coaching or services or consulting services anything like that And you're selling it. I'm doing all that through cartridge My calendar all that is through cartridge. So take a look at the calendar component alone like Again, there's a 14 day trial. So try the damn thing out compare it to all these other random services That you're using to build an online business. I'm telling you man. It is night and day There is no comparison set up a 14 day trial reach out to me and I will literally give you all my time for free I'll help you tear apart the entire cartridge system and help you get off to the fastest start possible All right, guys, so that's how I get cancel appointments to reschedule step your game up And I'll see you guys on the next video over now