 Dear students, I welcome you in the course of leadership, emotional, intelligence, and decision making. This is module number 180 and our concern is form a community. By this expression that we have to form a community, it means that you should not be only toxic handler in the situation. There can be other people who can support, who can be with you to divide the load, divide the stress so that you can be more effective and efficient. When we are forming a community, remember that there are two things that we need to understand. The first most important thing is to try to create an environment in which other toxic handlers are also there to support you. Other toxic handlers are also there to listen to the people because of that the stress will be divided rather than being multiplied for you. Another important thing is that like-minded people think in a like fashion. Obviously, the toxic handler needs to build up a team and in that team, there would be the people who are understanding, analyzing, synthesis, and devising solutions. So we have to be careful that by forming a team, you will get a benefit from like-minded people. Another important thing that we need to understand is basically that you can create a formal group as well. Formal groups in which different people are dealing with people according to their roles, their competencies and expertise. Obviously, the main reason for dealing with people is that the aggressive, passive person or the person who is having some stress or anxiety or problem or issue, they can come and discuss with that formal group and in that formal group, they can help each other, support and promote each other so that they can create an energy. Another very important aspect is that you can also identify, particularly someone who can share their anxiety with you because a sharing mind, a listening heart is carried by a person who has a very good relief point for you. So one always needs to come up with someone who can share their anxiety with you. Now remember that as a toxic handler, you are dealing with the people, you are trying to formulate a community of the people. There are a few things that you need to understand. The first important thing is that collective exposure to the challenges, the individual contribution of each person will reduce the pressure. So collectively, when we meet the challenges, no doubt we can demonstrate ourselves better than that. The second important thing is to focus on the creative problem solving solutions because your creativity, your innovation, your problem solving capability is basically there to deal with the novel situations, problems and when you deal with the problems creatively, then obviously the outputs and the outcomes would be better and more persistent. Another important thing is basically that consensus, if you have a discussion about something, people get connected to it, then a buffer is created between the problem and the person and that thing will be in your benefit. So when the different minds are thinking, every person will think about something from their viewpoint, and obviously when every person is looking at something from their viewpoint, then they will generate more creative ideas than that. There can be the situation of conflict as well, but that conflict would be the shape of another alternative. And we have to try to make that alternative point of issue, we pick it up in creative fashion and we should be there to come up with functional conflict rather than going for dysfunctional conflict. Dear students, if we conclude all this, then the responsibility of the toxic handler is a lot because he dedicated himself to solve people's problems. And now he has to understand where he has to yes, where he has to no, where he has to help others together. Because with this team effort, we can solve the problem better. Thank you.