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Published on Jun 15, 2009
Crisis and Access Line, an Innovations in American Government Finalist, presented before the National Selection Committee in May 2009. Georgia's statewide, 24-7 Crisis and Access Line provides callers with crisis intervention and access to behavioral health services. Making use of flexible software to triage calls, identify treatment options, and make real-time linkage to providers, this effort removes key barriers to service access and achieves significant cost savings.