 So Annette when if people approach you and ask you I want to become a better service designer What would your expert to be? Put the cell phone down close the computer and go out and experience What it's like the whole the whole I was talking earlier about the subjective thing. It's a sensory thing It's what you see here smell taste touch that causes the emotions. I mean otherwise That's those are our senses and so when you go out and observe then you gather your own stories And you can bring those stories back to people who who maybe you know have to be changed at their Computers or whatever. I don't know but is I do believe in full body observation and Asking your customers their stories even if it seems irrelevant or on you know Even if it seems irrelevant. I'll just say that because ultimately they're a human being they're telling you about their experience of being a human being And how could that not be relevant? Yeah, exactly. Was this a helpful tip? Let me know by leaving her comment or clicking that like button down below and if this is your first time here I would love to have you to subscribe to the channel so we can keep bringing you more videos like this Thanks so much for watching and I look forward to seeing you in the next video