 Virtual Office Hour Series. My name is Phil Nguyen, and I am the Director of Customer Success here at TechSoup. Joining me today on our panel are Marilyn Mourais, our Account Manager on our Cloud Solutions Team, Vanessa Jimenez, Customer Success Manager, Shruti Ramaswamy, our VP of Strategy, and presenting today's Making Sense of Your Microsoft Cloud Licenses Conversation is Kevin Mohon, our Technical Customer Success Manager. Next slide, please. A few housekeeping items before we start. Please use the chat function to type in your questions and comments. In fact, you can start now by saying hello, and write where you're attending this conversation from. For closed captioning, please click on the ellipsis, and then turn on live captioning. Lastly, please note that the session is being recorded. The recording and slides will be available shortly for everyone who registered for this event. Without further ado, I'd like to introduce Kevin Mohon, who will be leading this conversation. Thanks, Phil. A pleasant good morning, afternoon, or evening to those joining us today. Again, my name is Kevin Mohon. I'm a Technical Customer Success Manager here at TechSoup, and I'll be taking you through today's agenda. First, we're going to briefly discuss what software as a service and Microsoft 365 are. Then we're going to review the basics of the licensing models before addressing a recent policy change regarding donated subscription arrangements. After that, we're going to open the floor to Q&A to field any questions or concerns you may have. We encourage all those who are attending to ping in through the chat with any items that you would like addressed. The goal of this session and all future office hours are to address your needs. So what is software as a service? Software as a service or SAS is a licensing and delivery model in which applications are facilitated on a subscription basis and centrally hosted by a provider. In the case of 365, we have a combination of Microsoft products and services that allow users to collaborate, communicate, create, and store digital assets on the Cloud. Next, let's move on to licensing model basics. The first of the concepts of the 365 subscription model that we want to discuss are the ideas of core versus add-on licenses. Simply put, core licensing is a license type that can be requested without the need of a secondary subscription offer. In other words, it's a standalone product. We'll touch on a couple of examples of core licenses after our next slide. As for add-ons, think of these license types as features rather than fully functional subscriptions. Their purpose is to essentially enhance or unlock the capabilities that are not native to a core subscription offer you may have. Some examples of add-on licenses include audio conferencing for teams, extra storage capacity for 365 tenant, and Microsoft E5 compliance. The second concept of the 365 model that benefits our understanding are web-only versus hybrid subscriptions. In the case of a web-only model licensing, the name essentially says it all. These subscription types require access to the Internet in order to use the product and do not support offline use. Hybrid licensing, on the other hand, includes both online as well as offline access to many of the applications contained within this subscription through a full desktop version download. So here we have a couple of examples, comparing core licenses to hybrid and web-based models. Here you'll see on this chart, Microsoft 365 for Business. On the top, you have Microsoft 365 Business Standard, and on the bottom row, Microsoft 365 Business Basic. Business Standard is a hybrid license, whereas Business Basic is web-only. Following the row across, we can see several components contained in each subscription, and that the two share many of the same capabilities. One difference of note, and the feature that separates the model types, is the Microsoft 365 Apps for Business. In plain language, Microsoft 365 Apps for Business is the Office Standard suite many of you may be familiar with, and may have previously downloaded and ran on your computer. These include items such as Outlook for Desktop, Excel for Desktop, Word, etc. Please note that this is not included in Business Basic, as it again is a web-based only subscription type. That brings us now to a key 365 program policy change that went into effect July 1st of this year. So to summarize what you see here on the slide, you may be wondering what the change is. Simply stated, Microsoft now requires, as of July 1st, any organization with a donated subscription license type, such as Microsoft 365 Business Basic, 365 Business Premium, Office 365 E1, or E2, to be utilizing their assigned tenant licenses at a rate of 85% during any 90-day period. Understanding this might be a little confusing, I'd like to take a moment to break this down using an example scenario. Say your food bank requested 10 Microsoft Business Premium licenses, and you've assigned all 10 of those to your colleagues. What this means is that nine of your 10 colleagues will need to be interacting online with a component of your 365 subscription. Be it Exchange Online to check your email, Word for the web to create a document, Excel for the web to create or modify a spreadsheet, or any of the other applications accessed through signing in with your user account at office.com, once within a 90-day cycle in order to not be affected by this change. Probably also wondering, is there a way that I can keep tabs on this, on usage? That's a great question, and I'm going to switch over to my demo tenant to show you how you can pull that report. So from this screen, you'll notice that there is a difference in the URL. This will require a certain permission level, such as Global Administrator, to log in at admin.microsoft.com. Once at the home page, you'll click on the Reports tab. From the dropdown, you'll select Usage. Once on this page, you will need to modify the usage report to 90 days, as 30 days is the default. You'll scroll down to the tab that reads Active Users, Microsoft 365 Services. You'll click View More, and down here, you'll see the Export tab. You'll click on Export, and what this will do, now granted, this is running Microsoft Edge, so your downloads may look a little bit different and populate in a slightly different manner, but the goal here is to access the Office 365 Active User Detail Report. Once you pull this report up in Excel, in one second, you'll be able to create a pivot table on the top row by highlighting the headers, identifying the products that your users have assigned to them. Hey, Kevin, we're actually seeing a blank screen right now. Okay, let me stop sharing for a second, and then I'll pull up the correct window here. Apologies. Okay, you're able to see the spreadsheet now? Yes. Okay, excellent. Okay, so this is what the report will look like. I apologize for that. For those of you that aren't familiar with pivot tables, they're actually a really cool tool to use on Excel. You see these dropdown here. What I did to pull that up was simply highlighting all of the cells where there is a header listed and pressed Control, Shift, and the L button on my Windows running device. From the Assign Products tab, you'll have the ability to sort by assigned license type. Now, this demo tenant, of course, has hundreds of accounts. If you're only maintaining 10, 15, 20 licenses, this will obviously look a lot smaller. But what you'll want to do is you'll want to sort by the particular license type of the donated offerings that we mentioned and select that. So in this case, we'll consider EMS to be Office 365 E1 donated licenses. You'll press OK, and that will filter the assigned license types. Once you've identified the users who have been assigned the donated license skew, what you'll want to do is reference this area right here on the screen. This is the last login instance that was placed against that user's account. From here and from the date, you'll be able to see where the individual user is on that 90-day period. It's important to note that this report is not updated to the last 48 hours. So if you do decide to pull this report, we recommend that you don't wait until you reach the 88th or the 90th day mark in order to ensure that you have the most correct information. For these individual accounts here that have not used their licenses during that 90-day period, you may want to consider deprovisioning that license from that individual so you are not affected by the change. And I'll pick back up here. So that is a review of how to pull a usage report inside your 365 admin portal. I have some additional resources here listed for support. These are all links that we will be providing here momentarily within the chat. As far as virtual office hours, as I mentioned, what we're doing here, we're very excited to announce that we will be doing this on a monthly basis. We, as part of this session, will be presenting a title, but at the end of the day, this is about fielding your questions and your concerns. We want to have the opportunity to hear how things are going with your accounts and in general, how you're doing. So with that, I'm going to move over to the questions and answers portion. All right. We have a bunch of questions through chat right now, but right off the bat, I wanna clarify what Kevin just did on the utilization report. I wanna clarify what it means to have a donated license versus a purchase license. Anyone on the panel wanna clarify that? Sure, I can. So as mentioned, there are license arrangements that you are able to be granted at no cost. Those are the donated license skew offers. For the usage of those, it applies to the entire tenant regardless of what the full arrangement of licenses are. So for your donated license users, you want to make sure that they are interacting with a portion of their account during that time period. And I was wondering, Shruti, did you have any additional information you'd like to add? Yeah, and I think there's a couple of things that's probably a bit confusing here. So I just wanted to provide a little bit more context and looking at some of the questions as well. So the first thing is that this is really only applicable for those license types like Kevin mentioned that are the donated licenses. So those are donated by Microsoft. So those are the E1 licenses. Some people might be on older E2 licenses. There's a Microsoft 365 Business Premium 10 seat license and a Microsoft 365 Business Basic license that are available as donations. And it's really talking about those specific licenses. I think there was a question here about their five licenses per user. Each of those licenses are for one user. You can download or use that on up to five devices, but it's only per user. Each license is allocated to one user. That user can use it in multiple places. And the reason why Microsoft really put this requirement into place is so that if an organization is not actively using that license that they can allocate that grant to somebody else and to somebody other organization and make that grant more widely available. So right now, there are many organizations who have these licenses, who's assigned them to a user, but the user's not actually leveraging any of the cloud components of it. And so the goal here is just to make sure that you're aware of this as a requirement. Microsoft has been sending out emails about this to organizations who might not be utilizing or meeting that utilization requirement. So we wanted to give you the background there and make sure that you understood that they are looking at this. And it is something that we encourage everybody to take a look at and make sure that you're only licensing to users who are actually going to be leveraging and using all of the cloud solutions products that are available to them. And it is really just any type of engagement. So if they're using Exchange online, if they're logging in, if they're using their emails actively online, if they're logging into Teams, if there are saving things to SharePoint or OneDrive, that all counts towards the utilization. It's really trying to make sure that people who are getting those licenses as a donation are actually being able to use it. And if you're not using it, you can deprovision it and come back and request it again. So it's not a problem to really request it when you need it, but there is kind of a little bit more policy regarding if you aren't using it, what Microsoft reserves the right to do, which is potentially remove that kind of access from that donation subscription. Hey, Shudi, while we're on this topic, excuse me, when Noreen just asked a question about the definition of utilization, here we're saying that utilization 85% is for assigned licenses. In a previous email from TechSoup, it didn't particularly specify the assigned part. Which one is accurate, assigned licenses or total licenses? Just to clear. It's just for the assigned licenses. So there was a really good example in the questions here, which is somebody has, let's see, I think when you had said you had 10 licenses, six of those have been assigned and all of those six have been utilized. That's perfect. As long as the six assigned licenses are being utilized, then you're meeting that requirement. It's really looking at it when they're assigned. Kevin and I were talking about this yesterday and he kind of talked about it as like a home or a rental. Once you assign the license, that space is now dedicated to you. So costs are associated with it. Until then it's not, so it's okay. So as soon as you assign a license, the assumption is that you're going to be able to use it. And the reporting and things that we showed there, there are a lot of dashboards that you can use in your admin center to look at who's using the licenses and who's not. Kevin showed a way that you can download an Excel file and get really granular details. And we're happy to help through that process because obviously it's hard to take all of that in at once. I think the biggest takeaway that we wanted to have in this discussion today was just making sure that you were aware that Microsoft has this policy change and that they are making sure that and looking at usage of these licenses as well. Yeah. Another thing of note before I go to the next question is that this is a community and it is a conversation. So people in the audience, if you want to chime in and answer or respond or add to the question, please feel free. Okay. Let me see. The next question we have. When I think this was answered, but we can go ahead and ask again. It says, when asked, I have seen Planner mention in a number of M365 training videos, but I haven't been able to find it anywhere. I think it was provided, but I think Vanessa, you answered. Can you answer it here? Yes. So basically my planner is included in a few of the core licenses. You mentioned that you have business premium. So the only thing that you need to do is go to office.com. Once you are there, log in with a user that has assigned a business premium license. In the search bar, the only thing that you need to do is type planner, click enter and you should be able to see that application right there. Okay. Thank you. Another question we have is, I have a feeling that a lot of the folks in our attendance here, they're smaller shops. So Alice asks, our non-profit has one license and one person using the Microsoft for Mac. Does this pertain to everyone that purchased Microsoft through TechSoup? I think this was answered by Marilyn in the chat, but just wanted to note here that this is not the policy change is not for the on-premises downloaded versions of Office Standard or Office Standard for Mac or Office Professional for Mac. These are really looking at the cloud subscriptions. Okay. And I have a question here. This is the chat is kind of free flowing. So I can't remember at one point in time, but Trish, I'm sorry, Tracey Finch asked, how do you deactivate that user license like you just mentioned? I'll take this. So the same portal that I was in from administrative control, the admin.microsoft.com, global administrator or an individual with the right role permission would go in through that same platform and can access that from the user tab. Once you access that in the interface, it's a pretty straightforward process for simply clicking on and removing the license from the individual user. That's actually additional information, I think that we can potentially put together. And it's one of the resources also I'm gonna ping into the chat here. For those who are admins on their account, it's probably a valuable tool to know where you interact with certain parts of your account. That said, if you do ever have any questions about how something gets done, we have a whole team that is more than happy to take those questions and to walk you through the process also on an individual level. Okay, thank you, Kevin. And then Shirley asked, each license has five users, right? So are we talking about using the usage of the one license? Yeah, and this is, I tried to clarify this before. So each license doesn't have five, each license is assigned to a user. A user can use that up to five devices. So, and or this is looking at anything that's assigned as long as you're using it, you're meeting the requirement, just making sure that the assigned license is going to be used in the 90-day period. Okay, and Shirley, just to make sure, you have one user with five devices. In terms of utilization, you could use any device as long as you use any of the apps with any of the devices, it counts towards utilization. Yep. Okay, perfect. Okay, well, here's another good one. And I think Shirley, this might be good for you, is from Paul Fisher. Can you talk about upcoming price increases on O365? Sure, I don't know of one right now. So Paul, maybe you know something that we might not know of yet. If you know of anything, feel free to share it with us. I'm sure we're all kind of keen on learning more about that. But as soon as we hear about any price increases, we'll definitely share that as well. I haven't necessarily heard of anything specifically for Office 365 at this time. Real quick, if I can. Yeah, please. I do know what he's referencing. Okay. As I understand it now, Paul, from the CSP Yammer community, it's only commercial licenses that are going to be effective as of now. So I've reached out to the administration team there, through that chat, it's a community CSP chat to try and get some clarification potentially. But Shruti and the Microsoft team that they work with are very good about being on top of all these things. Okay. Okay, here, Kevin, maybe this is more suited for you. This is from Chris. I have M365 Business Premium. I have been unable to register devices. So you're registering devices, I'm assuming through mobile device management and Intune. I'm assuming this is the case. I think you can make that assumption. And if Chris, if you hear this, if you're, I mean, you can reply to Kevin's question directly on chat. Yeah, Intune is definitely something can follow up with as well. As somebody who's personally performed enrollments, it's not necessarily the simplest process, especially when you work outside of the Windows OS if you're enrolling Android and creating a work profile or enrolling an APN certificate through Apple Partner Network. So that's definitely something where I think there's gonna be a longer conversation. So something like that. We have contact information. You can feel free to ping in. I'm looking to register a desktop, so Windows 10 will update. Okay, yeah. If you can, Chris, if you're comfortable pinging in your email, I've performed Windows 10 device enrollment. And then of course you can select the channel, obviously as well for Windows 11, and then control whether or not you want to make that update at a scheduled time. Okay, perfect, yeah, I've gonna grab that. And I will definitely be in touch with you regarding that. Okay, here's another one from Tracy. Can you speak about email functionality with Outlook? We have major problems with the mobile version not having search functionality and not cataloging sent email correctly. I just wanted to chime in. I don't have an answer to this, but I have the same problem. So if anybody else has a great solution to this, I'd love to learn. Searching out my phone for emails has been really hard. So if anybody else at any of the other organizations has learned or tricked to this, please feel free to come off mute or type in in the chat as well. Yeah, I'd love to hear about that. Because I think it's a great point because I actually have the same problem as well. It is not just on Outlook. I'm having a problem with Gmail, especially on my mobile device. The search function just doesn't seem to work as well on mobile, whatever reason. But like Trudy said, I'd love to hear more from the audience. Yeah, I also would too. Just from my perspective, from a technical one, I will say this and I don't want to necessarily it to be a blanketed statement, but understanding functionality like varies across subscription type and device type. So if something is available, say through Outlook for desktop, it may not be able to scale in Outlook for the web because Outlook for the web runs on an HTML platform that runs through a browsing session. You couldn't put a six gigabyte application through the web effectively. So then carrying over the same thing could be applied to Android OS, iOS. There is slightly different user experiences that you have, and it's really just about identifying where a function is with availability within that device category. And we can definitely help with that because these things are kind of a learning experience to us. Microsoft likes to roll these things out, I've noticed from occasionally as far as in beta to like general availability. And it's just about understanding whether or not that function actually even exists. In some cases, it may not. Okay, thank you, Kevin. OVMEd asked a question. I also have M365 Business Premium. Do I have access to bookings? Marilyn Vanessa, I don't know if you guys can answer that or anybody on the panel? Can I confirm? Yeah, I can and it is. It is business standard, business premium, E3, E5 all include Microsoft bookings, which is an awesome tool, by the way. And if you're not using it, we definitely recommend it. And we're gonna have a tech tip video on that down the road on how to integrate that, especially within teams. Okay. Yeah, we started to chime in, but it would be the same way that we explained about how to find planners. So you would have to go to office.com, login using your credentials with a credential that has a business premium. And then once you're there, go ahead and then go to the search bar type bookings. And you should be able to find the application right there. And actually, Kevin, do you mind if I share my screen? Because I think a few people have questions on this and we can just show people where to go to get these additional apps. It might be useful. Absolutely, go right ahead. Okay. And as I'm pulling this up, feel free to go to the next question. Next question, okay. So David is asking, is there an admin report I can run to see where licenses issues have not been utilized at all? So quite the opposite, Kevin. Yeah, so that same report that I pulled up, if there's a column to the left of there that defines values as true or false. If you see a user account or display name, it's also called. If you see false values on that report across all endpoints, that individual has not been assigned a license. You will also see that when you're sorting out the product name column using the pivot table that I demonstrated. I think what I'll do is I'll break something down as far as the report itself to kind of better highlight what you'll want to pay attention to. Yeah, and I'll just note that when you go into your admin portal, there's also an option. There's like a usage report or a license report. And I think you need to like enable the report which takes about 24 hours. But once you enable the report, some of that reporting will happen directly in your admin portal as well. So you can like filter by the users, especially if you have like less than 20, it's actually really easy to use that. And sorry, I'm unable to share just to our team. So if somebody else wants to pull up their office, feel free to, or if I can be made presenter, I can do that. And I think- Yeah, I can go ahead. Sure, great. I see your tab, but I can't elevate you to a presenter. That's no problem. I was just going to show the office landing page and just show where all the apps are. So people can just take a look at that. Yeah, absolutely. Yeah. And I think there was a question, I just wanted to call out because it was a very important question that Kurt asked about the Microsoft 365 Business Premium since it's a hybrid license, which includes cloud and on-premise licensing. And if more than 15% of their assigned users are using only the desktop applications in a 90-day period, does that meet the usage requirements? I want to call this out because it actually does not. It has to be one of the cloud apps. So if any of those users are only using their desktop and not saving anything to OneDrive or not saving anything to SharePoint, then it won't count. And so I know we've gotten a lot of questions from people who are saying, I'm using these right now, but if they're not doing anything that is registering as cloud activity, Microsoft is not registering that as well. So right now that doesn't count towards the utilization requirement. I'm going to be able to present on how you're able to find those specific apps and other apps that Microsoft also has. So let me know if you're able to see my screen. You can see it. Perfect. So basically the thing that you have to do is go ahead and then go to Office.com. You're very login, so you're able to see my picture here. What you can do also is you can use the search bar and then you can literally type bookings and then you can click there in the apps. The other thing that you can do also is go here all the way to the bottom. You can go to all apps. And a good thing about it is that you're going to be able to see all the applications that your licenses has. So you go to all apps and you're going to be able to see everything here, like forms, which is a great tool also if you want to create surveys for your organization. You also are going to be able to find bookings right here in Planner also. It's going to be around here. And if you don't find something right here it's Planner, but the only thing you can do is just go ahead and then use that search bar, which is super easy to do. And that's how you find those apps. And I think it went a little fast, Vanessa. Do you mind just doing that first part one more time? Yeah. Yeah, let me go back to my screen. Yeah. Okay, there you go. So basically you have two forms. So once you are logged in into your office.com this is where you're going to be, this is where you're going to be in that homepage. You have the option to go here in the search bar to type the app that you want to look for, for example, Planner. And it's going to be right here. You can click to that to take you to that specific application. Let's try another one. Let's go by bookings. So you can go ahead and then do that. The other thing that you can do is that do you see that bar right here in the left side of the screen? All the way to the bottom you're going to be able to see this little thing that says all apps. So once you are, if you want to figure out what other applications your licenses has. So you have to click there. It's going to be all the way to the bottom in this left bar. It's called all apps. So right here, you're able to see all the applications that your license contains. So you click here in all apps and you can see every single application that you can use that is available to you for your subscription. So if you don't find something here, then I will encourage you to use this search bar right here to find the application that you want. OK, great. Thank you. Leslie asks, we have some assigned licenses not being used. How do I handle these? Do I deactivate them? Am I able to reactivate them and use at a later time? I have MS 365 Business Premium. I can answer that. Yes, so you can actually reduce the number of licenses that you have. And for example, if you got the 10 donated licenses and you only need four, you can reduce that number to four or cancel those licenses. And those licenses will still be available at a later time if you need to use them for another user. Leslie, I actually see you on camera. Did that answer your question? Go ahead and give a thumbs up. OK, great. OK, Alfred, on slide 10, there are links to resources. I need help assigning email, e.g. the email, to each of my licenses. Where can I go to get technical help? Kevin, I'll take this one if that's OK. There are a couple of different support avenues. When we send a follow-up email, there is going to be a link to support. But also, if you're into self-help and posting questions to forums and having community, we have our community, which is included in the link as well. If somebody can grab the link and post that in the chat, that'd be great. But there are a couple of different ways we could do this. You can call in, ask for help. You can post a question in our community forum. Or you can even ask at these monthly sessions. If we get enough of the same topics, we will cater our themes to the specific topics going forward. OK. OK, here's one from Paul. Any idea on nonprofit pricing on Windows 365? We're waiting for it. We don't know yet. We're eager. Usually, how it has worked in the past is that nonprofit discounts are usually about 60% to 75% off of the commercial pricing. I don't think commercial pricing has yet been released, so that's what we're anticipating, though. OK. The next one's from Jerry. We have unassigned licenses. Do they affect the 85% parameter? How do I handle these? Do I deactivate them? Am I able to reactivate them at a later time? Yeah. And I wanted to just note here that a lot, TechSoup does this ourselves, we have a few licenses that we have that we keep unassigned, so that if somebody comes on, we can quickly assign them and things like that, so totally understand that. Again, the usage requirement doesn't come into play until after you've assigned it, so if you have a couple of unassigned licenses, that's fine. It's when they're assigned and not being used that it is against that kind of policy. Yeah, that's a good point. OK, and then Janine asks, our staff changes frequently, which is very common in the nonprofit space. So I've always kept a few unassigned licenses on standby so they can be assigned quickly. How will Microsoft's new usage policy affect our ability to keep a couple of extra licenses on hand? Business premium specifically. Yeah, and that's the thing that I just talked about. Yeah. Exactly. OK, this is from Kurt. To clarify, M365 Business Premium is a hybrid license with web and desktop apps, right? If more than 15% of my assigned users only use the desktop apps in a 90-day period, does that meet the usage requirements? So this is the one that I had highlighted before, and so I'll just state it again because I think it's really important and it's kind of a little confusing. But it does only count. Usage only counts for the cloud usage apps and for the business apps that are online. So if you're only using the desktop application, like only using PowerPoint that's downloaded, only using Excel that's downloaded, and not leveraging email online or not saving these things to the cloud, that might not register. I will try to provide, I saw there was another question about what's the apps that count and not. I can try to get that list and put it in here. But the best way for you to understand whether or not your users are actually using this and meeting their requirements is going into your Microsoft 365 Admin Center and taking a look. It's possible that they are engaging in email or doing things that would register as usage. And it does require it to be cloud usage at this time. Yeah, and excuse me if I'm saying this name incorrectly, but Convet, Convetly, please confirm that 85% usage is applied to cloud usage only. And I think Shruti just answered that question. OK, Heather McDonald, we have MS 365 Business Premium. I've downloaded the apps I want to use on my desktop and use them regularly there. My usage doesn't reflect that. Will we lose the licenses if we're not active in the cloud? Potentially. Again, I would say definitely go to your Admin Center, check out the usage, check out what people are doing, because email does count there. So it's possible that you're still getting registered as usage of the licenses. But it's hard to know on a per-license or per-org basis until you go into the Admin Center and check it out. But if you are solely using desktop applications and not at all connected to the internet in that way, it is possible that it will not register as cloud usage. Sorry, I'm going through the questions here. Wallace Johnson asked, do we have Microsoft software purchased and running on our laptops? But for email, we're using Microsoft Office 365 Exchange for email. And we have E1 account. Are we still affected by July 1 requirement? Email counts, so you should be good. OK, OK, here's when. Calendar, we'd love to hear you talk about setting up a team calendar, being able to see it in Outlook and working with that and a personal calendar. I would really love to open this up to any other of the non-profits that are here today. There are some ways to use calendar, and our team might know some of those areas as well. Shared groups you can do, shared calendars you can create your own mailbox for it. They're not ideal, they're not wonderful. So I don't know if anybody here has figured out a really great way to share calendars across your organization that might be able to kind of share that with us or with Win here, but I'd love to hear how you guys are tackling kind of organization-wide calendars as well. And I don't know if anybody on our team has some better ideas. I think that Lukens is a great option, too. Like, for example, if you want to use, I would say, for example, if you're using something to schedule somebody's time, I think Lukens is a great option to leverage for your organization. We have one that we personally use to talk to organizations like yours. We provide that as specific link and somebody can look sometime in your calendar. I'm not quite sure if that's what you're trying to look for. So I think we would need a little bit more information and what is exactly that you're looking for in that calendar. Is it something that is internally for you to see, I don't know, like if somebody is busy and you want to book sometime with them or is it something externally that you're going to use? For example, like a food bank, if you want somebody to book a specific time for them to go to the food bank at that specific time, you can leverage Lukens, too. The other thing that you can do and Kevin, you can talk a little bit more about it is using Teams. Teams calendar is great and is a great tool for you to see what your peers are kind of doing and then book sometime with them also. Yeah, so Paul actually brought up a very good point. All group calendars and outlooks show a team calendar where you are a member. Without going too far down the rabbit hole with this, this is also going to be something that we discuss in part in our next session is there's a hierarchy through which resources are created within 365 and it works the same with a non-premise environment. So creating groups within, for example, like Azure Active Directory or even groups that make it easier within your 365 admin center by defining groups within there and the users within those groups, that group resource extends across the entire platform. It extends to Teams, it extends, well, obviously it extends to Calendar and Outlook. So it extends to Outlook, it extends to Team, which extends to Teams, which extends to SharePoint. So if maintaining resources by groups is very important, it's definitely something that you're gonna wanna look at in the admin center. In doing, when you create the actual users, you can create groups and then assign users to groups. But yes, so just in a nutshell, yes, you wanna start creating a group to extend that control across the entire tenant. Okay, we only have about 10 minutes left and there's some common questions that I'm seeing is that if I use SharePoint, if I use Teams, if I use some of these other apps, does it count towards utilization? And the answer is yes. Trudy mentioned earlier that we have a list of apps that do qualify for the utilization rate, but all the apps that you folks have been mentioning in the chat need to qualify as utilization. And it's just, remember, it's just one time for 90 days and it's a roll in 90 days. Okay, I'm gonna try to get to a few more questions before we have to end the session. Another common question is that we are being recorded and this recording as well as the presentation will go out to everyone who has RSVP for this webinar and for your viewing pleasure. Another thing is that this is gonna be a monthly recurring event. On the third Friday of every single month, we're gonna try to do this for one hour a week. I'm sorry, one hour per session and it'll be a building theme. This week is just being censored for licenses, right? Kind of getting started. And Kevin, you wanna talk about the next session? Really quickly? Yeah, sorry, I was just responding to a question that we had. So our next session, which will be September 17th, Friday, 10 a.m. Pacific, we're going to be going over actually a lot of what we talked about at the end here as far as creating users, assigning licenses. We can also of course add things like discussing surrounding groups, group policy, distribution lists, and the last component before opening the floor will be role-based access control. You'll hear it called RBAC. If you are in any way, shape, or form, I don't like to throw out technical jargon because I actually don't have a technical background. An accidental techie, I think is the term. It's good that you understand the roles that you can assign, especially I would never want someone to take on the whole responsibility of managing a tenant, no matter how big or small it is. So we're gonna discuss role-based access controls to where you can enable colleagues, teammates on your tenant to control certain things so that you're not doing all the work as well. Okay, thank you. So let's try to tackle a couple more questions. But one thing I do wanna reiterate is that this is your time. It's called virtual office hours. Bring any and all questions you have. If we can't answer it here live, then we will follow up with our team of experts. And I just wanted to plug also, is that because we did this on teams, if any of you have the teams application or are using teams, this chat is alive. And it's alive with all of us right now. So if you have questions that come up later and you wanna ask people, we're all connected now through this team so we can ask each other. And I know that we're all a group of accidental techies. So we can all help each other through this as well, so. Yeah, that's a great point, Shruti. Okay, a couple more questions since we have about six or seven minutes. Ken Vett asks, since I only use desktop versions right now, what is my login to office.com? It should be the same login and password that you use to access your email. Okay. Yeah, and I will also mention what type of applications do you have if this are coming from a non-prem environment. So basically if you actually got it from Dexu Burner company to be as specifically downloadable in your computers or these are cloud licenses. If they are cloud licenses, then like Shruti said, it should be the same login that you have when you're logging in first in your applications. And the other thing how you can find that login is going to admin.microsoft.com and you're gonna find out all the users there and you can find your user right there. And you can also change the password if you don't remember the password for that user. Oops, sorry, it's talking about mute on. Shruti, you just mentioned this chat function for this particular group. Can you, I think you said it kind of fast. Can you restate what you just said and how they can access it? Cool. Yes, actually, so if you have Teams and you logged in to this with your Microsoft account, you can go into your Teams instance and in the chat tab, you would be able to see this as the title of webinar making sense of your Microsoft cloud licenses and you can continue that chat throughout. So even once this meeting ends, you can still continue to ask questions in there and connect with others. Okay, and then Terry asks, does using the Outlook app on my phone use the cloud and meet the requirement to access the cloud? So this is a mobile question. Yeah, the answer is probably, but it depends on whether or not you're using an exchange server to access it or not or how it's set up on your mobile phone. If you're using that Look app and if you're using Office 365, most likely you're probably using the email. But again, if you have specific questions on your own requirement or utilization, I definitely recommend looking at the Admin Center to see. Okay, and then Kathleen says she has a long question that she doesn't want to bore us with. Anyone, she wants to contact somebody directly. Anyone, do we have any suggestions there? Yeah, if you send us your email, Kathleen or put it in there, we'll be happy to reach out to you. Yeah, we'll have somebody from the team reach out to you directly. What else is there? For the most part, I think I grabbed all the questions. This is such a great inquisitive group. So I think I was able to grab all the questions. If there's anything that has been unanswered while we have four minutes left, go ahead and post them here. But I think I grabbed everything. And it would be really helpful. We were hoping that this is something that could be helpful to everybody here. So if you give us a thumbs up or down or something like if this is useful, if you would like these things to be done on a monthly basis, it's really helpful to us to understand. We're just trying to make sure that there's a lot of information. There's a lot of stuff in these licenses. So hoping to unpack that and make sure everybody can use them as effectively as possible. Oh, so another thing that I'm seeing is that the utilization report. I know Kevin did a live demo, but it was pretty fast. Oh, I can't even finish. Kevin, maybe we could do something where we can send out detailed directions or even make a quick video. That'd be really cool. Yep, I'm gonna use an awesome application that some of you may not be aware of. It's called Microsoft Stream to record a demo. I actually would like to show this report. And just for edification, I'll show you how to access sign-in instances through Azure Active Directory. Sounds like a lot. It's actually even simpler than looking at the report. It just doesn't necessarily make as much sense as the report does for measuring, but it is still neat to interact with Azure because Azure is an amazing tool, so. Okay, so as I said that, some more questions poured in. Lake, I have two different agencies who want me to use O365. I think what Lake is really asking for, what are the benefits of O365 if somebody could summarize that really quickly? I don't know about quickly, but as far as the benefits of O365, you take what on-premise licensing and what you're doing there, and you extend your ability to create, collaborate, communicate anywhere. This is not Word, Excel, PowerPoint, you know, this is Word, Excel, PowerPoint, Access, Publisher, Planners, Stream, Kizala, Yammer. I mean, there's these licenses will range anywhere from 28 to 41 additional applications. So to me, if I was gonna say, well, what makes O365 worth learning? It's, in the case of donated licenses, as somebody who pays $28 for a personal enterprise one, Paul, that's how I know that they're going up next year. It's the savings is 75 plus percent, you know? You're getting to use these applications anywhere at any time, whether it's through a desktop download in a hybrid version or through the web. I really think at the end of the day, the biggest challenge you'll face is just the learning process. It's really what it comes down to. If we can do one more question. I think Pastor Amanda asks this twice. So how can I find out what kind of E1, E2, E3 licenses I have, I've inherited, Pastor inherited this admin role and the license. That is something that you can check in your office or Microsoft 365 admin center. So if you log on, and I think that link was posted here before, if you log on to your admin portal, you will be able to see all of the licenses. And if you click on the users, you can see exactly what licenses they're assigned to. Yeah. So we're out of time. I want to be respectful of your time, but thank you so much for coming. This is actually our first office hour, and I had a great time. Hopefully you guys are walking away with a lot more knowledge than when you came in with. Look for our follow-up email and look for our invitation for the next session. And we'll research away how you can just register for the whole series. But please look out for those emails. It'll come from customer success at techsoup.org, which is our organization. All right, and now we'll follow up with these questions, and I'm looking forward to seeing you on the next session. Thank you so much, and have a great Friday and weekend. And I want to thank our panelists as well. Thank you. Bye. Bye. Thanks all.